I had a frustrating experience at the Taco Bell in Devonshire Mall. This was my first time visiting this location as I’m from out of town. My order was taken incorrectly—I specifically asked for soft shell tacos but received hard shell tacos instead. When I politely requested the change, the cook in the back was visibly annoyed and made a big fuss about it. Rather than addressing the issue promptly, I was made to stand there and wait while she completed four other orders first.
To make matters worse, instead of making a fresh soft shell taco, she just scooped the filling from the hard shell tacos into soft shells. This not only seemed lazy but also left the tacos messy and unappetizing. It felt like my concern wasn’t valued, and the entire experience lacked basic customer service and professionalism.
This visit left a bad taste in my mouth (literally and figuratively). I hope the staff improves their attitude and attention to detail in the future.
Atmosphere: 1
Food: 1
Service: 1
charley boyd
Taco was not the greatest the stuff they put on fries was to salty thecomment I'm doing for my dad he a senior
Atmosphere: 5
Food: 1
Service: 5
Airwolf 988
The worst Taco Bell ever, incompetent staff and mismanagement! Every single time I have to wait a decade!
Atmosphere: 1
Food: 1
Service: 1
Ike Unger
Just all around bad. No ice for the drinks and tiny portions. I like Taco Bell but not this location.
Atmosphere: 3
Food: 2
Service: 1
J S
1.00 to add sour cream to a taco is insane considering the cost of the taco I
Damian
Ordered 2 tacos for $5 but was charge 6.58 because the employee forgot to give me the deal so I went to the counter with my receipt and the employee said that it was 100 percent her fault so I asked for the correct change back and she told me that since my receipt was already printed she couldn’t give me any money back. Never ended up getting my money back. I would rate this a 4 but Taco Bell can’t seem to hire employees with an iq higher than a bricks
Atmosphere: 1
Food: 4
Service: 1
brookelynn schreiner
The best ?
Atmosphere: 5
Food: 5
Service: 5
C M
Connie has to be the best employee ever at taco bell. So nice! Taco bell is taco bell. You know what your getting but the people also make a difference.
Atmosphere: 4
Food: 4
Service: 5
sadie taylor
Emma was very helpful and polite, and the food she made was great! :) 100% would come back
Atmosphere: 5
Food: 5
Service: 5
Random 4400
Good service, unfortunately the taco wasn't very great, only ate it because was hungry otherwise i wouldn't recommend.
Absolutely amazing staff! They always provide me with awesome service every time I purchase from this location and I always leave with a smile which is what keeps me coming back. You guys are fantastic!
Atmosphere: 5
Food: 5
Service: 5
Juan Cena
Just terrible order is wrong 9/10 times
fordexplode
they lying about when they’re open because they don’t feel like serving customers sat there and stared at me for 15 minutes and came up to me and said we’re not open was there at 11
I had a frustrating experience at the Taco Bell in Devonshire Mall. This was my first time visiting this location as I’m from out of town. My order was taken incorrectly—I specifically asked for soft shell tacos but received hard shell tacos instead. When I politely requested the change, the cook in the back was visibly annoyed and made a big fuss about it. Rather than addressing the issue promptly, I was made to stand there and wait while she completed four other orders first.
To make matters worse, instead of making a fresh soft shell taco, she just scooped the filling from the hard shell tacos into soft shells. This not only seemed lazy but also left the tacos messy and unappetizing. It felt like my concern wasn’t valued, and the entire experience lacked basic customer service and professionalism.
This visit left a bad taste in my mouth (literally and figuratively). I hope the staff improves their attitude and attention to detail in the future.
Atmosphere: 1
Food: 1
Service: 1
Taco was not the greatest the stuff they put on fries was to salty thecomment I'm doing for my dad he a senior
Atmosphere: 5
Food: 1
Service: 5
The worst Taco Bell ever, incompetent staff and mismanagement!
Every single time I have to wait a decade!
Atmosphere: 1
Food: 1
Service: 1
Just all around bad. No ice for the drinks and tiny portions. I like Taco Bell but not this location.
Atmosphere: 3
Food: 2
Service: 1
1.00 to add sour cream to a taco is insane considering the cost of the taco I
Ordered 2 tacos for $5 but was charge 6.58 because the employee forgot to give me the deal so I went to the counter with my receipt and the employee said that it was 100 percent her fault so I asked for the correct change back and she told me that since my receipt was already printed she couldn’t give me any money back. Never ended up getting my money back. I would rate this a 4 but Taco Bell can’t seem to hire employees with an iq higher than a bricks
Atmosphere: 1
Food: 4
Service: 1
The best ?
Atmosphere: 5
Food: 5
Service: 5
Connie has to be the best employee ever at taco bell. So nice! Taco bell is taco bell. You know what your getting but the people also make a difference.
Atmosphere: 4
Food: 4
Service: 5
Emma was very helpful and polite, and the food she made was great! :) 100% would come back
Atmosphere: 5
Food: 5
Service: 5
Good service, unfortunately the taco wasn't very great, only ate it because was hungry otherwise i wouldn't recommend.
Restaurantji Recommends
Absolutely amazing staff! They always provide me with awesome service every time I purchase from this location and I always leave with a smile which is what keeps me coming back. You guys are fantastic!
Atmosphere: 5
Food: 5
Service: 5
Just terrible order is wrong 9/10 times
they lying about when they’re open because they don’t feel like serving customers sat there and stared at me for 15 minutes and came up to me and said we’re not open was there at 11
Slow af! Cold food
??Losers! Do something in your life
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