I went to this location on my lunch break from Chrysler at 11am. 15 min wait for two coffee a two bagels. I understand it’s a busy time. But only one lane open in drive thru am one till open inside. No sense of urgency or any need of quick customer service. Our lunches are the same every day. Why not try an staff or prepare
Atmosphere: 1
Food: 1
Service: 1
Steven Kenney
Terrible
Atmosphere: 1
Food: 1
Service: 1
Karsen Beach
The morning staff are always so friendly and make my coffee perfect every time:)
Atmosphere: 5
Food: 5
Service: 5
Braiden
Nice employees and a calm place if you're there early otherwise its busy but foods good and coffee is too
Atmosphere: 4
Food: 4
Service: 4
Mohamed Ahmed
I'm so happy with this time
Atmosphere: 5
Food: 5
Service: 5
Mel Bailey
Mel and Vienna waited on us in drive thru they were very friendly and the food was great
Atmosphere: 5
Food: 5
Service: 5
Jacob Regier
Twice this has happened to me in a matter of three weeks. I've pulled up to the drive through speaker, and i've waited almost two minutes before having my order taken. Service is always slow. And my coffee is normally wrong or tastes like the coffee pots need a cleaning
Service: 1
Hailee Gagnon
Always a pleasure when I come to this Tim hortons , friendly staff and great products!
Atmosphere: 5
Food: 5
Service: 5
Tim Murphy
Place is Always clean an tidy staff is always fast and friendly will ALWAYS return to this Astablishment
Lucas
I’ve been getting coffee from your location regularly, especially in the morning and afternoon hours. During those times, the service is excellent — the coffee tastes fresh, smells great, and the staff are professional and attentive. Everything feels clean, consistent, and well-managed. I sincerely appreciate the morning and afternoon teams for their great work.
However, the evening shift is a completely different story — and not in a good way. The coffee during that time is consistently awful. It tastes bad, smells unpleasant, and every time I drink it, I end up with a migraine and nausea. This isn’t just a coincidence; I’ve tested it over and over again, and the result is always the same.
Let me be very clear: I am not racist, and I do not judge anyone by the color of their skin. But when my health is being affected and I’m not receiving the service I paid for, I don’t care who is on shift — I care about the results. And I’ve noticed that these issues almost always occur when the evening shift is staffed by darker-skinned employees. That’s just an observation based on repeated, consistent experience — nothing more.
On top of that, there’s a serious hygiene problem that I witnessed with my own eyes. One of the employees was mopping the floor, then handling cash, and then preparing coffee — all while wearing the same gloves. That’s completely unacceptable and unsafe. This isn’t something I heard from someone else — I saw it myself. It shows a complete lack of basic hygiene practices and customer care.
The difference between the shifts is shocking. How can the same business offer such drastically different experiences depending on the time of day? If this continues, more people are going to notice — and not in a good way.
I won’t be buying coffee in the evening anymore, but I suggest you take this seriously if you care about your business’s reputation and your customers’ health.
Hands down the best Tim Hortons in the city of Windsor. Would not choose another Tim Hortons. Staff is super friendly and the orders are always correct.
Phil Cards
Great service! Thanks!
SARAH PARENT
Went thru drive thru today for coffee and donut and the young girls that were working around 330ish pm. We're so polite and kind and showed amazing customer service made my day! Ty
I went to this location on my lunch break from Chrysler at 11am. 15 min wait for two coffee a two bagels. I understand it’s a busy time. But only one lane open in drive thru am one till open inside. No sense of urgency or any need of quick customer service. Our lunches are the same every day. Why not try an staff or prepare
Atmosphere: 1
Food: 1
Service: 1
Terrible
Atmosphere: 1
Food: 1
Service: 1
The morning staff are always so friendly and make my coffee perfect every time:)
Atmosphere: 5
Food: 5
Service: 5
Nice employees and a calm place if you're there early otherwise its busy but foods good and coffee is too
Atmosphere: 4
Food: 4
Service: 4
I'm so happy with this time
Atmosphere: 5
Food: 5
Service: 5
Mel and Vienna waited on us in drive thru they were very friendly and the food was great
Atmosphere: 5
Food: 5
Service: 5
Twice this has happened to me in a matter of three weeks. I've pulled up to the drive through speaker, and i've waited almost two minutes before having my order taken. Service is always slow. And my coffee is normally wrong or tastes like the coffee pots need a cleaning
Service: 1
Always a pleasure when I come to this Tim hortons , friendly staff and great products!
Atmosphere: 5
Food: 5
Service: 5
Place is Always clean an tidy staff is always fast and friendly will ALWAYS return to this Astablishment
I’ve been getting coffee from your location regularly, especially in the morning and afternoon hours. During those times, the service is excellent — the coffee tastes fresh, smells great, and the staff are professional and attentive. Everything feels clean, consistent, and well-managed. I sincerely appreciate the morning and afternoon teams for their great work.
However, the evening shift is a completely different story — and not in a good way. The coffee during that time is consistently awful. It tastes bad, smells unpleasant, and every time I drink it, I end up with a migraine and nausea. This isn’t just a coincidence; I’ve tested it over and over again, and the result is always the same.
Let me be very clear: I am not racist, and I do not judge anyone by the color of their skin. But when my health is being affected and I’m not receiving the service I paid for, I don’t care who is on shift — I care about the results. And I’ve noticed that these issues almost always occur when the evening shift is staffed by darker-skinned employees. That’s just an observation based on repeated, consistent experience — nothing more.
On top of that, there’s a serious hygiene problem that I witnessed with my own eyes. One of the employees was mopping the floor, then handling cash, and then preparing coffee — all while wearing the same gloves. That’s completely unacceptable and unsafe. This isn’t something I heard from someone else — I saw it myself. It shows a complete lack of basic hygiene practices and customer care.
The difference between the shifts is shocking. How can the same business offer such drastically different experiences depending on the time of day? If this continues, more people are going to notice — and not in a good way.
I won’t be buying coffee in the evening anymore, but I suggest you take this seriously if you care about your business’s reputation and your customers’ health.
Restaurantji Recommends
Hands down the best Tim Hortons in the city of Windsor. Would not choose another Tim Hortons. Staff is super friendly and the orders are always correct.
Great service! Thanks!
Went thru drive thru today for coffee and donut and the young girls that were working around 330ish pm. We're so polite and kind and showed amazing customer service made my day! Ty
Amazing service
They mess up every order
Atmosphere: 1
Food: 2
Service: 1
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