I've never experienced such treatment before. I ordered black coffee with ice in a specific cup, and he told me he couldn't make it. I told him I'd pay double, but he didn't understand and remained adamant. He gave me hot coffee with ice, and Kevin didn't care. Guys, you're definitely the worst. I'm not surprised, given how bad all your reviews are.
Abdulla Zahid
This Tim Hortons is next to Gordie Howe Bridge,
Atmosphere: 5
Food: 5
Service: 5
Bryan Klassen
Clean, plenty of parking and seating.
Atmosphere: 5
Food: 5
Service: 5
farhad hossain
Honestly shocking. The portion was ridiculously small — the smallest I’ve ever seen from any Tim Hortons. To make matters worse, the staff were rude and clearly didn’t care about customer service.
Service: 1
Jatin Sharma
This is the third time I’ve ordered an iced coffee and it’s come with more ice than coffee. At this point, I’m basically paying for a cup of frozen cubes with a splash of caffeine.
I get that iced coffee needs ice, but when half the drink is gone before you even take a sip, something’s wrong. Consistency matters, and this keeps happening.
Please fix the ratios, because customers shouldn’t feel shortchanged every time they order a simple iced coffee.
Disappointing.
Hung Nguyen
The service was fast, cheap price and broad menu. They got good coffee here
Atmosphere: 5
Food: 5
Service: 5
Nova Brown
This Tim Hortons is a great location. All of the staff are kind and caring. They work hard at keeping everything tidy.
Atmosphere: 3
Food: 5
Service: 5
Child of the Most High God
Absolutely horrendous. Got a coffee mocha and it was the nastiest water I ever had . Brown colored bo flavor yuck .
Food: 1
Service: 1
Parag Barke
I ordered Iced chai-tea latte and i guess i only got ice and some latte.
A young lady named Emma took care of me. She was polite and took care of my order promptly. She seems to take great pride in her job. Please tell Emma she is doing a fantastic job.
Atmosphere: 5
Food: 5
Service: 5
Shearee Ogonoski
I am writing to formally document a concerning experience I recently had with a manager named Stephanie at the Tim Hortons location in Sandwich Town. The interaction raised significant questions about the level of professionalism being upheld at this store.
I contacted the location by phone with the intention of asking a straightforward question. When Stephanie answered, her tone was immediately abrupt. I began by politely asking if I could speak with the manger, but before I was able to explain the purpose of my call, she cut me off and demanded to know who I was and what I wanted. The manner in which she expressed this came across as unnecessarily aggressive and dismissive.
Because I was not given the opportunity to communicate my question and felt that the interaction was not being handled in a professional or constructive manner, I made the decision to end the call and advised I will contact the district manager, as I did not feel that my inquiry could be addressed appropriately at the store level. She then politely said ok great good bye.
This experience does not reflect the standard of customer service I expect from Tim Hortons, nor does it align with the respectful, community-oriented environment that the Sandwich Town neighborhood values. I respectfully request that this matter be reviewed and that appropriate steps be taken to ensure that customer interactions are conducted with professionalism, courtesy, and a willingness to assist. After hearing from multiple team members at this location Stephanie lacks the leadership and professionalism for the position she holds.
J.P. Dorey Jr.
Great, friendly service.
Atmosphere: 4
Food: 4
Service: 5
Praveen Ranganathan
There were almost seven people working this morning when we to get coffee but still there was no one to show up at the counter. The queue was too big and even drive-thru had atleast 15 cars. The service was way too pathetic. With these many people working still they aren’t fast enough to finish up orders. Needs more organisation skills.
Brandon Amaya
Big shoutout to Julian! He’s doing an amazing job.
Best service I ever gotten
Atmosphere: 5
Food: 5
Service: 5
I've never experienced such treatment before. I ordered black coffee with ice in a specific cup, and he told me he couldn't make it. I told him I'd pay double, but he didn't understand and remained adamant. He gave me hot coffee with ice, and Kevin didn't care. Guys, you're definitely the worst. I'm not surprised, given how bad all your reviews are.
This Tim Hortons is next to Gordie Howe Bridge,
Atmosphere: 5
Food: 5
Service: 5
Clean, plenty of parking and seating.
Atmosphere: 5
Food: 5
Service: 5
Honestly shocking. The portion was ridiculously small — the smallest I’ve ever seen from any Tim Hortons. To make matters worse, the staff were rude and clearly didn’t care about customer service.
Service: 1
This is the third time I’ve ordered an iced coffee and it’s come with more ice than coffee. At this point, I’m basically paying for a cup of frozen cubes with a splash of caffeine.
I get that iced coffee needs ice, but when half the drink is gone before you even take a sip, something’s wrong. Consistency matters, and this keeps happening.
Please fix the ratios, because customers shouldn’t feel shortchanged every time they order a simple iced coffee.
Disappointing.
The service was fast, cheap price and broad menu. They got good coffee here
Atmosphere: 5
Food: 5
Service: 5
This Tim Hortons is a great location. All of the staff are kind and caring. They work hard at keeping everything tidy.
Atmosphere: 3
Food: 5
Service: 5
Absolutely horrendous. Got a coffee mocha and it was the nastiest water I ever had . Brown colored bo flavor yuck .
Food: 1
Service: 1
I ordered Iced chai-tea latte and i guess i only got ice and some latte.
Food: 1
Service: 1
Restaurantji Recommends
A young lady named Emma took care of me. She was polite and took care of my order promptly. She seems to take great pride in her job. Please tell Emma she is doing a fantastic job.
Atmosphere: 5
Food: 5
Service: 5
I am writing to formally document a concerning experience I recently had with a manager named Stephanie at the Tim Hortons location in Sandwich Town. The interaction raised significant questions about the level of professionalism being upheld at this store.
I contacted the location by phone with the intention of asking a straightforward question. When Stephanie answered, her tone was immediately abrupt. I began by politely asking if I could speak with the manger, but before I was able to explain the purpose of my call, she cut me off and demanded to know who I was and what I wanted. The manner in which she expressed this came across as unnecessarily aggressive and dismissive.
Because I was not given the opportunity to communicate my question and felt that the interaction was not being handled in a professional or constructive manner, I made the decision to end the call and advised I will contact the district manager, as I did not feel that my inquiry could be addressed appropriately at the store level. She then politely said ok great good bye.
This experience does not reflect the standard of customer service I expect from Tim Hortons, nor does it align with the respectful, community-oriented environment that the Sandwich Town neighborhood values. I respectfully request that this matter be reviewed and that appropriate steps be taken to ensure that customer interactions are conducted with professionalism, courtesy, and a willingness to assist. After hearing from multiple team members at this location Stephanie lacks the leadership and professionalism for the position she holds.
Great, friendly service.
Atmosphere: 4
Food: 4
Service: 5
There were almost seven people working this morning when we to get coffee but still there was no one to show up at the counter. The queue was too big and even drive-thru had atleast 15 cars. The service was way too pathetic. With these many people working still they aren’t fast enough to finish up orders. Needs more organisation skills.
Big shoutout to Julian! He’s doing an amazing job.
Atmosphere: 5
Food: 5
Service: 5
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