today i visited the drive-thru between 3 and 330 to place an order. Initially, I waited for a while, but no one took my order on the menu. after waiting for 5 minutes, my order was processed, during which I used a coupon for a two whopper combo and paid around $16 in cash. however, when I opened my bag at home, I found only one combo inside. What kind of service is this?
Atmosphere: 1
Food: 1
Service: 1
Roxxy Knecht
I'd give you no stars but at least my burger was satisfactory. Not Only do I have missing items from my order . You didn't even give me a large poutine.. a large box with a corner of poutine does not a large poutine make , For as over priced as the food is , I would appreciate receiving what I paid for .
Food: 3
Service: 1
Shae Lynn
Disappointing. My last time coming here. I ended up throwing it out. Even the drink was bad.
Atmosphere: 1
Food: 1
Service: 1
Brenda lozano
The customer service at the Woodstock ON, location is HORRIBLE!!!
Tried to Order take out via the drive thru for my kids and myself after hockey practice only to be hit with a wall of confusion, when trying to order a couple kids meals I was firmly told they don’t sell kids meals with zero explanation. Surprised I asked if the offered nuggets and small fries, the lady said yes just no kids meals… still surprised I asked again “so you offer kids nuggets and fries just no kids meals?” The lady promptly said yes again with zero explanation. I asked if they offered kids cheeseburgers and fries, again the lady said yes but no kids meals. Confused as they are clearly listed on the menu board I ask again “so you offer kids nuggets, fries and cheeseburgers but no kids meals??” This went on for about 5min of back and forth when the lady finally explained they don’t have toys… I said that’s fine can I have kids meals without toys and the lady said no and forced me to order everything seperetly, already frustrated at this point I agreed and continued with TRYING to place my order. Once I’ve ordered everything seperetly as requested the lady repeats my order only to miss half the order (10min at order speaker at this point, I should have known it was o ly going to get worse) after a few more tires she finally repeats the order correctly and asks me to pull forward.
I finally get my order only to find out half my order is missing including the side sauces for my churos and nuggets, one of the 2 “kids meals” I was forced to order seperetly. I then pull around and go into the store to ask about my order only to be greeted with the same one word answered and confusion to my order, I asked about the missing kids cheeseburger, the response I get “what cheesburger?”….. this pattern continued for the rest of the mission items at no point was there a sorry, there was ZERO customer service skills, there was ZERO empathy for wasting 20min with this foolish back and forth.
I remember waking to Burger King as a kid and always getting great service, great food and a great atmosphere . The only thing I walked out with is a great big headache, the quality of service at this location has plunged to below basic standards. It’s really sad
Kid-friendliness: They apparently don’t sell kids meals, NOT kid friendly
Atmosphere: 1
Food: 2
Service: 1
Azure Kure
Food was fresh and made well. The staff were friendly and the restaurant was clean.
We had a disappointing experience at the drive-thru. While deciding on our order, we kindly asked the staff member to wait. When we were ready and informed her, her response was unnecessarily rude, saying, ‘Are you ready, or should I go to lane 1?’ This came across as unprofessional, especially since no one was in lane 1 at the time. Customer service should be courteous, and this encounter left a negative impression. Please address this attitude with your staff to ensure better experiences for others.
Atmosphere: 1
Service: 1
Jan Neels
Coffee machine broken at breakfast time? Unacceptable. I needed a coffee to wash down my soggy steamed croissandwich and hard dried out hashbrowns.
Kelly McGinnis
Day staff left us standing at register for a few mins. Not busy. Served others before us. Had to go to counter for several items missing from the order. I EAT HERE DAILY..... I've never had this experience here.... ever. I'm not impressed with the day staff.
Atmosphere: 1
Food: 4
Service: 1
Julia R
Well. My husband convinced me to get Burger King after many years. Well that won’t happen again. He brought cheeseburgers home and my Burger didn’t have any meat. Burger King is definitely a NO for me.
This will be the last time I eat at this store. I stopped for food after work, the time was 430am. If you plan on eating here don't expect to receive fresh food. I ordered the Roadhouse crispy chicken combo with a poutine. The fries in the poutine were hard and the chicken sandwich was absolutely DISGUSTING! It was dark brown with some coagulated stuff on the bottom of it. Had I eaten this I surely would have gotten sick. Never again.
Atmosphere: 1
Food: 1
Service: 1
Gurjot singh
Restaurant workers just prioritize drive thru orders, waited on restaurant for 20 mins served all drive thru but didn’t make delivery looks like they dont like delivery business, worst location ever
Service: 1
gayatri chandran
The guy taking the order has some serious attitude issues. He needs to learn how to treat customers well. He doesn't deserve that manager post. And we even saw him blaming his colleagues for the mistakes he made.
Atmosphere: 1
Food: 3
Service: 1
T Ferris
When ordering my meal I looked over as I heard a concerned customer asking about the broken drink dispensing machine. The cashier just said " yea it's been doing that since I worked here ". I don't understand how management would just let this happen and not service the machine. Water was splashing all over the drink table getting all over customers jackets, ketchup, drink lids, and straws. It seems that they are too concerned about up-charging for cheese and bacon then to address problems in the restaurant.
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Whopper
Mia Paunovic
Me and my sister got 2 whopper meals with cheese, and my burger was DOUBLE her size. The amount of mayo on the burger was disgusting, it was a spoonful of mayo on every bite. I tried to take it off but the lettuce seemed like it was tossed in with mayo 🤮. Onion rings were gross, so much batter and just too much. Service was pretty shitty too, and spent $35.
today i visited the drive-thru between 3 and 330 to place an order. Initially, I waited for a while, but no one took my order on the menu. after waiting for 5 minutes, my order was processed, during which I used a coupon for a two whopper combo and paid around $16 in cash. however, when I opened my bag at home, I found only one combo inside. What kind of service is this?
Atmosphere: 1
Food: 1
Service: 1
I'd give you no stars but at least my burger was satisfactory. Not Only do I have missing items from my order . You didn't even give me a large poutine.. a large box with a corner of poutine does not a large poutine make ,
For as over priced as the food is , I would appreciate receiving what I paid for .
Food: 3
Service: 1
Disappointing. My last time coming here. I ended up throwing it out. Even the drink was bad.
Atmosphere: 1
Food: 1
Service: 1
The customer service at the Woodstock ON, location is HORRIBLE!!!
Tried to Order take out via the drive thru for my kids and myself after hockey practice only to be hit with a wall of confusion, when trying to order a couple kids meals I was firmly told they don’t sell kids meals with zero explanation. Surprised I asked if the offered nuggets and small fries, the lady said yes just no kids meals… still surprised I asked again “so you offer kids nuggets and fries just no kids meals?” The lady promptly said yes again with zero explanation. I asked if they offered kids cheeseburgers and fries, again the lady said yes but no kids meals. Confused as they are clearly listed on the menu board I ask again “so you offer kids nuggets, fries and cheeseburgers but no kids meals??” This went on for about 5min of back and forth when the lady finally explained they don’t have toys… I said that’s fine can I have kids meals without toys and the lady said no and forced me to order everything seperetly, already frustrated at this point I agreed and continued with TRYING to place my order. Once I’ve ordered everything seperetly as requested the lady repeats my order only to miss half the order (10min at order speaker at this point, I should have known it was o ly going to get worse) after a few more tires she finally repeats the order correctly and asks me to pull forward.
I finally get my order only to find out half my order is missing including the side sauces for my churos and nuggets, one of the 2 “kids meals” I was forced to order seperetly. I then pull around and go into the store to ask about my order only to be greeted with the same one word answered and confusion to my order, I asked about the missing kids cheeseburger, the response I get “what cheesburger?”….. this pattern continued for the rest of the mission items at no point was there a sorry, there was ZERO customer service skills, there was ZERO empathy for wasting 20min with this foolish back and forth.
I remember waking to Burger King as a kid and always getting great service, great food and a great atmosphere . The only thing I walked out with is a great big headache, the quality of service at this location has plunged to below basic standards. It’s really sad
Kid-friendliness: They apparently don’t sell kids meals, NOT kid friendly
Atmosphere: 1
Food: 2
Service: 1
Food was fresh and made well. The staff were friendly and the restaurant was clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Whopper, Onion Rings, Whopper
This place is filthy 👎
We had a disappointing experience at the drive-thru. While deciding on our order, we kindly asked the staff member to wait. When we were ready and informed her, her response was unnecessarily rude, saying, ‘Are you ready, or should I go to lane 1?’ This came across as unprofessional, especially since no one was in lane 1 at the time. Customer service should be courteous, and this encounter left a negative impression. Please address this attitude with your staff to ensure better experiences for others.
Atmosphere: 1
Service: 1
Coffee machine broken at breakfast time? Unacceptable. I needed a coffee to wash down my soggy steamed croissandwich and hard dried out hashbrowns.
Day staff left us standing at register for a few mins. Not busy. Served others before us. Had to go to counter for several items missing from the order.
I EAT HERE DAILY..... I've never had this experience here.... ever. I'm not impressed with the day staff.
Atmosphere: 1
Food: 4
Service: 1
Well. My husband convinced me to get Burger King after many years. Well that won’t happen again. He brought cheeseburgers home and my Burger didn’t have any meat. Burger King is definitely a NO for me.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This will be the last time I eat at this store. I stopped for food after work, the time was 430am. If you plan on eating here don't expect to receive fresh food. I ordered the Roadhouse crispy chicken combo with a poutine. The fries in the poutine were hard and the chicken sandwich was absolutely DISGUSTING! It was dark brown with some coagulated stuff on the bottom of it. Had I eaten this I surely would have gotten sick. Never again.
Atmosphere: 1
Food: 1
Service: 1
Restaurant workers just prioritize drive thru orders, waited on restaurant for 20 mins served all drive thru but didn’t make delivery looks like they dont like delivery business, worst location ever
Service: 1
The guy taking the order has some serious attitude issues. He needs to learn how to treat customers well. He doesn't deserve that manager post. And we even saw him blaming his colleagues for the mistakes he made.
Atmosphere: 1
Food: 3
Service: 1
When ordering my meal I looked over as I heard a concerned customer asking about the broken drink dispensing machine. The cashier just said " yea it's been doing that since I worked here ". I don't understand how management would just let this happen and not service the machine. Water was splashing all over the drink table getting all over customers jackets, ketchup, drink lids, and straws. It seems that they are too concerned about up-charging for cheese and bacon then to address problems in the restaurant.
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Whopper
Me and my sister got 2 whopper meals with cheese, and my burger was DOUBLE her size. The amount of mayo on the burger was disgusting, it was a spoonful of mayo on every bite. I tried to take it off but the lettuce seemed like it was tossed in with mayo 🤮. Onion rings were gross, so much batter and just too much. Service was pretty shitty too, and spent $35.
Food: 1
Service: 1
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