We ordered from drive through, they gave us cold food went back and they didn’t offer once to make it again we got the refund. Very poor service
Devon Sampson
They cannot get an order right to save their lives.
James
The lady at the register had a bad attitude and was rude to customers. Don't do here.
Jason Francis
Was whopper Wednesday so.i expected a wait. But 20 mins is alot. They really cater to the drive thru. All good though, can't beat a whopper lunch
Brandi
Was served by someone named Ashley she was quick and accurate. Food was made perfectly thank you will be back.
Evan Williams
Visited the location during the winter. Employee didn't even put cheese on the poutine after working outside for about 8 hours in the freezing cold. If I had forgotten to do something for my job I wouldn't have heard the end of it that day. Ngl has made me completely not ever want to go back to Burger King for any reason. There's just no care in the food process. Wouldn't be surprised if they served a poutine to this day without cheese still to this day. Guess you have to go to a local chip wagon to get someone who cares. Burger King just wants to upsell you, and not even give you what you paid for.
James Maloney
Dry burgers , limp cold frys, pepole that can not speak or talk & or understand English & the wait time was ridiculous to boot... etf...
Linda
today i visited the drive-thru between 3 and 330 to place an order. Initially, I waited for a while, but no one took my order on the menu. after waiting for 5 minutes, my order was processed, during which I used a coupon for a two whopper combo and paid around $16 in cash. however, when I opened my bag at home, I found only one combo inside. What kind of service is this?
Atmosphere: 1
Food: 1
Service: 1
Roxxy Knecht
I'd give you no stars but at least my burger was satisfactory. Not Only do I have missing items from my order . You didn't even give me a large poutine.. a large box with a corner of poutine does not a large poutine make , For as over priced as the food is , I would appreciate receiving what I paid for .
Food: 3
Service: 1
Shae Lynn
Disappointing. My last time coming here. I ended up throwing it out. Even the drink was bad.
The customer service at the Woodstock ON, location is HORRIBLE!!!
Tried to Order take out via the drive thru for my kids and myself after hockey practice only to be hit with a wall of confusion, when trying to order a couple kids meals I was firmly told they don’t sell kids meals with zero explanation. Surprised I asked if the offered nuggets and small fries, the lady said yes just no kids meals… still surprised I asked again “so you offer kids nuggets and fries just no kids meals?” The lady promptly said yes again with zero explanation. I asked if they offered kids cheeseburgers and fries, again the lady said yes but no kids meals. Confused as they are clearly listed on the menu board I ask again “so you offer kids nuggets, fries and cheeseburgers but no kids meals??” This went on for about 5min of back and forth when the lady finally explained they don’t have toys… I said that’s fine can I have kids meals without toys and the lady said no and forced me to order everything seperetly, already frustrated at this point I agreed and continued with TRYING to place my order. Once I’ve ordered everything seperetly as requested the lady repeats my order only to miss half the order (10min at order speaker at this point, I should have known it was o ly going to get worse) after a few more tires she finally repeats the order correctly and asks me to pull forward.
I finally get my order only to find out half my order is missing including the side sauces for my churos and nuggets, one of the 2 “kids meals” I was forced to order seperetly. I then pull around and go into the store to ask about my order only to be greeted with the same one word answered and confusion to my order, I asked about the missing kids cheeseburger, the response I get “what cheesburger?”….. this pattern continued for the rest of the mission items at no point was there a sorry, there was ZERO customer service skills, there was ZERO empathy for wasting 20min with this foolish back and forth.
I remember waking to Burger King as a kid and always getting great service, great food and a great atmosphere . The only thing I walked out with is a great big headache, the quality of service at this location has plunged to below basic standards. It’s really sad
Kid-friendliness: They apparently don’t sell kids meals, NOT kid friendly
Atmosphere: 1
Food: 2
Service: 1
Azure Kure
Food was fresh and made well. The staff were friendly and the restaurant was clean.
We had a disappointing experience at the drive-thru. While deciding on our order, we kindly asked the staff member to wait. When we were ready and informed her, her response was unnecessarily rude, saying, ‘Are you ready, or should I go to lane 1?’ This came across as unprofessional, especially since no one was in lane 1 at the time. Customer service should be courteous, and this encounter left a negative impression. Please address this attitude with your staff to ensure better experiences for others.
Atmosphere: 1
Service: 1
Jan Neels
Coffee machine broken at breakfast time? Unacceptable. I needed a coffee to wash down my soggy steamed croissandwich and hard dried out hashbrowns.
We ordered from drive through, they gave us cold food went back and they didn’t offer once to make it again we got the refund. Very poor service
They cannot get an order right to save their lives.
The lady at the register had a bad attitude and was rude to customers. Don't do here.
Was whopper Wednesday so.i expected a wait. But 20 mins is alot. They really cater to the drive thru. All good though, can't beat a whopper lunch
Was served by someone named Ashley she was quick and accurate. Food was made perfectly thank you will be back.
Visited the location during the winter. Employee didn't even put cheese on the poutine after working outside for about 8 hours in the freezing cold. If I had forgotten to do something for my job I wouldn't have heard the end of it that day. Ngl has made me completely not ever want to go back to Burger King for any reason. There's just no care in the food process. Wouldn't be surprised if they served a poutine to this day without cheese still to this day. Guess you have to go to a local chip wagon to get someone who cares. Burger King just wants to upsell you, and not even give you what you paid for.
Dry burgers , limp cold frys, pepole that can not speak or talk & or understand English & the wait time was ridiculous to boot... etf...
today i visited the drive-thru between 3 and 330 to place an order. Initially, I waited for a while, but no one took my order on the menu. after waiting for 5 minutes, my order was processed, during which I used a coupon for a two whopper combo and paid around $16 in cash. however, when I opened my bag at home, I found only one combo inside. What kind of service is this?
Atmosphere: 1
Food: 1
Service: 1
I'd give you no stars but at least my burger was satisfactory. Not Only do I have missing items from my order . You didn't even give me a large poutine.. a large box with a corner of poutine does not a large poutine make ,
For as over priced as the food is , I would appreciate receiving what I paid for .
Food: 3
Service: 1
Disappointing. My last time coming here. I ended up throwing it out. Even the drink was bad.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The customer service at the Woodstock ON, location is HORRIBLE!!!
Tried to Order take out via the drive thru for my kids and myself after hockey practice only to be hit with a wall of confusion, when trying to order a couple kids meals I was firmly told they don’t sell kids meals with zero explanation. Surprised I asked if the offered nuggets and small fries, the lady said yes just no kids meals… still surprised I asked again “so you offer kids nuggets and fries just no kids meals?” The lady promptly said yes again with zero explanation. I asked if they offered kids cheeseburgers and fries, again the lady said yes but no kids meals. Confused as they are clearly listed on the menu board I ask again “so you offer kids nuggets, fries and cheeseburgers but no kids meals??” This went on for about 5min of back and forth when the lady finally explained they don’t have toys… I said that’s fine can I have kids meals without toys and the lady said no and forced me to order everything seperetly, already frustrated at this point I agreed and continued with TRYING to place my order. Once I’ve ordered everything seperetly as requested the lady repeats my order only to miss half the order (10min at order speaker at this point, I should have known it was o ly going to get worse) after a few more tires she finally repeats the order correctly and asks me to pull forward.
I finally get my order only to find out half my order is missing including the side sauces for my churos and nuggets, one of the 2 “kids meals” I was forced to order seperetly. I then pull around and go into the store to ask about my order only to be greeted with the same one word answered and confusion to my order, I asked about the missing kids cheeseburger, the response I get “what cheesburger?”….. this pattern continued for the rest of the mission items at no point was there a sorry, there was ZERO customer service skills, there was ZERO empathy for wasting 20min with this foolish back and forth.
I remember waking to Burger King as a kid and always getting great service, great food and a great atmosphere . The only thing I walked out with is a great big headache, the quality of service at this location has plunged to below basic standards. It’s really sad
Kid-friendliness: They apparently don’t sell kids meals, NOT kid friendly
Atmosphere: 1
Food: 2
Service: 1
Food was fresh and made well. The staff were friendly and the restaurant was clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Whopper, Onion Rings, Whopper
This place is filthy 👎
We had a disappointing experience at the drive-thru. While deciding on our order, we kindly asked the staff member to wait. When we were ready and informed her, her response was unnecessarily rude, saying, ‘Are you ready, or should I go to lane 1?’ This came across as unprofessional, especially since no one was in lane 1 at the time. Customer service should be courteous, and this encounter left a negative impression. Please address this attitude with your staff to ensure better experiences for others.
Atmosphere: 1
Service: 1
Coffee machine broken at breakfast time? Unacceptable. I needed a coffee to wash down my soggy steamed croissandwich and hard dried out hashbrowns.
Loading...