Quick service, food is good, modern inside with lots of room to dine in if desired.
Atmosphere: 5
Food: 5
Service: 5
Mercenary Films
I understand this poutine is on the value menu but you really can't fill it up? The cup is already so small. Wendy's It's not a hard job to do
Food: 1
Tammy Snyder
It was snowy and cold outside but no heat on inside so restaurant was freezing. Hamburgers were bland, no seasoning. Salt and pepper didn't help much. Unripe tomato. Wendy's always had relish available but this store had none on offer
Wheelchair accessibility: The staggered entrance makes it very difficult to access with wheelchair or walker in my opinion
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Wendy’S Baked Potatoes, Dave's Single
Sandeep Rohilla
My son ordered 2 small spicy chicken combo and chose baked potatoes with cheese and bacon, which was almost $5 extra to upgrade fries to baked potatoes, but where is the bacon in potatoes? There's barely any with a little too much cheese, kinda disappointed.
Atmosphere: 3
Food: 2
Service: 2
Jamie McHardy
I will never go to this location again and I highly suggest others take their business to the other location. I went through drive thru and ordered 2 bacon deluxe meals no cheese with chilli cheese fries for both and 2 JBC with no cheese and add ketchup. I paid cash and drove these meals to my family 30 mins away and came back into town to get a call saying that there was cheese on all the burgers, no ketchup on the JBCs and reg fries instead of chilli cheese fries. I called and told them the situation and that the meals were 30 mins away. She told me to come in and she would replace them so I did and upon arriving she informed she can't replace them unless I drive the 30 mins back to get the food, then 30 mins to come back to the restaurant to get the replacement and then travel 30 mins back to drop it off and again travel 30 mins back to my home. This is absurd. I called head office and they said they would issue a replace/refund request but the manager refused. Basically called me liar and said my order wasn't in the system and she could not remake the food because they have no record of it. So after 2 hours of wasted time, improper order and being called a liar... we are out approx 42 dollars with food no one wants because of their mistakes. Awful customer service. I would give 0 stars if it was possible. I have never had an issue like this with the Norwich ave location... their orders are usually always accurate and customer service is great. Dundas location got EVERY SINGLE ITEM WRONG and the staff are awful and the store manager whos name is actually "Karen", is the most disrespectful person I have ever dealt with in customer service.
Atmosphere: 1
Food: 1
Service: 1
Donna Gilbert
Came and ordered pecan salad no pecans given. Ordered Ceasars salad no croutons but we got sour cream and medium salsa???
Atmosphere: 1
Food: 3
Service: 1
Golden
Drive thru, food was hard as a rock and not even warm enough to eat! But I had already driven away and we had to be somewhere. Super frustrating!
Atmosphere: 1
Food: 1
Service: 1
Jessie Aspden
Ceaser salad is made up of romaine lettuce (not leaf lettuce) croutons( that are not crushed) you would think your employees saw that and switched them but nope. If your going to have a drive thru, at least look at your product before giving it to the customer. Parmaaean cheese( no chesse). Your quality has gone out the window you guys have really dragged down the name"wendys"(We don't live-in a their world country). Very disappointed. Hope you guys can rebound.ever since covid the company is rolling down the hill and keeping up you won't be climbing that hill anytime soon.
Food: 1
Service: 3
R D
The trick is to imagine there is no giant orange blob of soda pop in the center of your favorite shirt ! 🙄
📣Soda machine is broken📣. It serves a fresh spray of the color of your choice on your clothes every time you press the button. They don't have the time and/or money to repair it. Instead you will just have to deal with the manager's apology.
Every single time, scan the QR code, touch my phone, call over someone else for assistance, try charging me non discount price….repeat process.
Atmosphere: 1
Food: 1
Service: 1
Steve Potter
Every burger I have had, has been excellent.
Brayden Jollymore
Best place to go for raw burgers….
Atmosphere: 1
Food: 1
Service: 1
Ron Roberts
Breakfast is the BOMB! IF you can get in before the weird cutoff times in the app.
Atmosphere: 5
Food: 5
Service: 5
Don Martin
Ordered a bacon burger supposed to be mostly bacon 3 half pieces where the hell is the bacon gone to nothing likeadvertised certainly wasn’t like it was a few months ago cutting corners unbelievable
Quick service, food is good, modern inside with lots of room to dine in if desired.
Atmosphere: 5
Food: 5
Service: 5
I understand this poutine is on the value menu but you really can't fill it up? The cup is already so small. Wendy's It's not a hard job to do
Food: 1
It was snowy and cold outside but no heat on inside so restaurant was freezing. Hamburgers were bland, no seasoning. Salt and pepper didn't help much. Unripe tomato. Wendy's always had relish available but this store had none on offer
Wheelchair accessibility: The staggered entrance makes it very difficult to access with wheelchair or walker in my opinion
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Wendy’S Baked Potatoes, Dave's Single
My son ordered 2 small spicy chicken combo and chose baked potatoes with cheese and bacon, which was almost $5 extra to upgrade fries to baked potatoes, but where is the bacon in potatoes? There's barely any with a little too much cheese, kinda disappointed.
Atmosphere: 3
Food: 2
Service: 2
I will never go to this location again and I highly suggest others take their business to the other location. I went through drive thru and ordered 2 bacon deluxe meals no cheese with chilli cheese fries for both and 2 JBC with no cheese and add ketchup. I paid cash and drove these meals to my family 30 mins away and came back into town to get a call saying that there was cheese on all the burgers, no ketchup on the JBCs and reg fries instead of chilli cheese fries. I called and told them the situation and that the meals were 30 mins away. She told me to come in and she would replace them so I did and upon arriving she informed she can't replace them unless I drive the 30 mins back to get the food, then 30 mins to come back to the restaurant to get the replacement and then travel 30 mins back to drop it off and again travel 30 mins back to my home. This is absurd. I called head office and they said they would issue a replace/refund request but the manager refused. Basically called me liar and said my order wasn't in the system and she could not remake the food because they have no record of it. So after 2 hours of wasted time, improper order and being called a liar... we are out approx 42 dollars with food no one wants because of their mistakes. Awful customer service. I would give 0 stars if it was possible. I have never had an issue like this with the Norwich ave location...
their orders are usually always accurate and customer service is great. Dundas location got EVERY SINGLE ITEM WRONG and the staff are awful and the store manager whos name is actually "Karen", is the most disrespectful person I have ever dealt with in customer service.
Atmosphere: 1
Food: 1
Service: 1
Came and ordered pecan salad no pecans given. Ordered Ceasars salad no croutons but we got sour cream and medium salsa???
Atmosphere: 1
Food: 3
Service: 1
Drive thru, food was hard as a rock and not even warm enough to eat! But I had already driven away and we had to be somewhere. Super frustrating!
Atmosphere: 1
Food: 1
Service: 1
Ceaser salad is made up of romaine lettuce (not leaf lettuce) croutons( that are not crushed) you would think your employees saw that and switched them but nope. If your going to have a drive thru, at least look at your product before giving it to the customer. Parmaaean cheese( no chesse). Your quality has gone out the window you guys have really dragged down the name"wendys"(We don't live-in a their world country). Very disappointed. Hope you guys can rebound.ever since covid the company is rolling down the hill and keeping up you won't be climbing that hill anytime soon.
Food: 1
Service: 3
The trick is to imagine there is no giant orange blob of soda pop in the center of your favorite shirt ! 🙄
📣Soda machine is broken📣. It serves a fresh spray of the color of your choice on your clothes every time you press the button. They don't have the time and/or money to repair it. Instead you will just have to deal with the manager's apology.
Atmosphere: 2
Food: 3
Service: 2
This Wendy's is nice and clean.
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Figure out the app coupon offers!!!!!!
Every single time, scan the QR code, touch my phone, call over someone else for assistance, try charging me non discount price….repeat process.
Atmosphere: 1
Food: 1
Service: 1
Every burger I have had, has been excellent.
Best place to go for raw burgers….
Atmosphere: 1
Food: 1
Service: 1
Breakfast is the BOMB! IF you can get in before the weird cutoff times in the app.
Atmosphere: 5
Food: 5
Service: 5
Ordered a bacon burger supposed to be mostly bacon 3 half pieces where the hell is the bacon gone to nothing likeadvertised certainly wasn’t like it was a few months ago cutting corners unbelievable
Atmosphere: 4
Food: 1
Service: 4
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