Did not have the original we ordered. After waiting for 15 min after paying the asked if extra crispy was ok. Didn't feel like waiting another 20min for original chicken.
Young man who brought our food out was very nice.
Dinning area was very clean.
Atmosphere: 4
Food: 3
Service: 3
Mrs. G.
So let me say 1st that A&W is one of my all time fav place. Their Papa Double Burger is juicy and have lots of flavor, that is why this location got at least a 2 star on food, 3 star cuz the ladies there are nice, a 1 star for atmosphere, but that all said
This location I have been coming to about a handful of time since beginning of Aug do to getting Tattoos in Albany. Each time I have went there with my kids, I have seen maybe 2, 3 workers at one time so under-staffed, under managed/ran. Which sucks cuz I love Albany and love A&W. They take forever to make things, it's like a silent desert in there, no welcoming feeling at all. No soft music unless you pay for it from the jukebox. The lobby and women's floor was sticky. Then on top of that today I ordered their mini corney dogs. My daughter opens them up half way to home in Eugene Oregon and the images is what we got. Looked like they cooked them twice sadly. They smelt burnt and were hard as a rock. This is very sad and poor quality on some foods/cooking. The WORST A&W I have ever been to and WORST mini corney dogs I have ever gotten. Heck the worst of any corn dogs/mini corney dogs I have ever gotten. I would have gave them zeros in food and atmosphere area if I could and if their burgers on their menu weren't delicious. Stay away if you dont like burnt over cooked food and are looking for a welcoming environment to eat at. The owner needs to take a look again at this location and vamp it up in some way to make it more welcoming. Heck there is not many left in Oregon. So to fall horribly short is not doing A&W franchise any justice. They should just have the jukebox playing random softly all day, Def make sure the employees are keeping it cleaned for guests. Would maybe bring back that nostalgic old-school a&w look and vibe to this location.
Atmosphere: 1
Food: 2
Service: 3
Shannon Arrants
Is permanently closed
Charles Palmateer
This location is horrible my family and I came here to enjoy a lunch and was turned away saying that they were too backed up with orders to take on our order.... don't bother with this location under staffing is an understatement going to Monmouth was the best choice we made. I highly recommend going to the Monmouth location over albany!!!
Atmosphere: 1
Food: 1
Service: 1
Sleepy Gabby
Staff is so rude and they're always out of Root Beer lol
Atmosphere: 1
Food: 1
Service: 1
S A
Terrible. Drive thru line wait time took forever. When we finally got to our turn (there was only one car in front of us), we were asked to wait. All we wanted was an ice cream cone. We had a long wait again at the window, only to be given melted ice cream cones. What a joke.
Food: 1
Service: 1
christiaan vandereb
They were busy and only worried about the drive thru
Atmosphere: 1
Service: 1
Jeff Wilson
Love this place. Looks like they were running a small crew. Had minimal delays. Food was all good and accurate.
Atmosphere: 5
Food: 5
Service: 5
s j
Food was good, service was good, but the lady who was taking orders was extremely loud. I mean unable to carry on a conversation while 20 feet away, ear-piercingly loud. If you don't have a hearing problem when you go in, you will by the time you leave.
Atmosphere: 1
Food: 5
Service: 5
Ray Schrock
Employees don't seem to be able to help customers very well. No management seems to be present here.
food is good, wait time was long and they forgot an item that we ordered and I didn't notice it until we got home. Better service this time around and none of the ordered items were missing this time. Wait time was still kinda long and it's a bit pricey.
Atmosphere: 4
Food: 4
Service: 4
Aerin Sexton
I usually love A&W, and since I don't have one near where I live, I usually make a stop whenever I'm going towards Portland.
Unfortunately, the nearest one seems to have shut down, and this location is the next closest. Having tried them twice now, I've been horribly disappointed - first time we dined in, and despite no apparent drive thru traffic and no one else in the restaurant, we had over a 10 minute wait. On top of that, the burgers were horribly salty, and they gave me girlfriend a Spicy papa burger instead of a regular, and the root beers at the fountain were both out of syrup.
The second visit was through the drive thru, and again we had an unusually long wait, an incorrect order (asked for no onions and an extra dipping sauce, both were ignored), and the buns seems almost stale.
Horribly disappointed, and won't be coming back to this location again!
Atmosphere: 3
Food: 2
Service: 2
Maky
The floats are sad, they put 1 tiny scoop in it and it wasn’t even filled all the way. don’t eat here the sweethome one is far better.
Did not have the original we ordered. After waiting for 15 min after paying the asked if extra crispy was ok. Didn't feel like waiting another 20min for original chicken.
Young man who brought our food out was very nice.
Dinning area was very clean.
Atmosphere: 4
Food: 3
Service: 3
So let me say 1st that A&W is one of my all time fav place. Their Papa Double Burger is juicy and have lots of flavor, that is why this location got at least a 2 star on food, 3 star cuz the ladies there are nice, a 1 star for atmosphere, but that all said
This location I have been coming to about a handful of time since beginning of Aug do to getting Tattoos in Albany. Each time I have went there with my kids, I have seen maybe 2, 3 workers at one time so under-staffed, under managed/ran. Which sucks cuz I love Albany and love A&W. They take forever to make things, it's like a silent desert in there, no welcoming feeling at all. No soft music unless you pay for it from the jukebox. The lobby and women's floor was sticky. Then on top of that today I ordered their mini corney dogs. My daughter opens them up half way to home in Eugene Oregon and the images is what we got. Looked like they cooked them twice sadly. They smelt burnt and were hard as a rock. This is very sad and poor quality on some foods/cooking. The WORST A&W I have ever been to and WORST mini corney dogs I have ever gotten. Heck the worst of any corn dogs/mini corney dogs I have ever gotten. I would have gave them zeros in food and atmosphere area if I could and if their burgers on their menu weren't delicious.
Stay away if you dont like burnt over cooked food and are looking for a welcoming environment to eat at. The owner needs to take a look again at this location and vamp it up in some way to make it more welcoming. Heck there is not many left in Oregon. So to fall horribly short is not doing A&W franchise any justice. They should just have the jukebox playing random softly all day, Def make sure the employees are keeping it cleaned for guests. Would maybe bring back that nostalgic old-school a&w look and vibe to this location.
Atmosphere: 1
Food: 2
Service: 3
Is permanently closed
This location is horrible my family and I came here to enjoy a lunch and was turned away saying that they were too backed up with orders to take on our order.... don't bother with this location under staffing is an understatement going to Monmouth was the best choice we made. I highly recommend going to the Monmouth location over albany!!!
Atmosphere: 1
Food: 1
Service: 1
Staff is so rude and they're always out of Root Beer lol
Atmosphere: 1
Food: 1
Service: 1
Terrible. Drive thru line wait time took forever. When we finally got to our turn (there was only one car in front of us), we were asked to wait. All we wanted was an ice cream cone. We had a long wait again at the window, only to be given melted ice cream cones. What a joke.
Food: 1
Service: 1
They were busy and only worried about the drive thru
Atmosphere: 1
Service: 1
Love this place. Looks like they were running a small crew. Had minimal delays. Food was all good and accurate.
Atmosphere: 5
Food: 5
Service: 5
Food was good, service was good, but the lady who was taking orders was extremely loud. I mean unable to carry on a conversation while 20 feet away, ear-piercingly loud. If you don't have a hearing problem when you go in, you will by the time you leave.
Atmosphere: 1
Food: 5
Service: 5
Employees don't seem to be able to help customers very well. No management seems to be present here.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
food is good, wait time was long and they forgot an item that we ordered and I didn't notice it until we got home. Better service this time around and none of the ordered items were missing this time. Wait time was still kinda long and it's a bit pricey.
Atmosphere: 4
Food: 4
Service: 4
I usually love A&W, and since I don't have one near where I live, I usually make a stop whenever I'm going towards Portland.
Unfortunately, the nearest one seems to have shut down, and this location is the next closest. Having tried them twice now, I've been horribly disappointed - first time we dined in, and despite no apparent drive thru traffic and no one else in the restaurant, we had over a 10 minute wait. On top of that, the burgers were horribly salty, and they gave me girlfriend a Spicy papa burger instead of a regular, and the root beers at the fountain were both out of syrup.
The second visit was through the drive thru, and again we had an unusually long wait, an incorrect order (asked for no onions and an extra dipping sauce, both were ignored), and the buns seems almost stale.
Horribly disappointed, and won't be coming back to this location again!
Atmosphere: 3
Food: 2
Service: 2
The floats are sad, they put 1 tiny scoop in it and it wasn’t even filled all the way. don’t eat here the sweethome one is far better.
Atmosphere: 1
Food: 1
Service: 1
It's busy, but it's my favorite fast food.
Atmosphere: 5
Food: 5
Service: 5
sadly disappointed
Atmosphere: 4
Food: 4
Service: 4
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