Big Town Hero
327 SW 2nd Ave, Albany
(541) 928-1114
Recent Reviews
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Huge thanks to Big Town Hero for catering our Wine Walk event last Friday! The sandwiches were a hit — fresh, delicious, and exactly what we needed to keep the evening going strong. We appreciate you! 🥪👏
Cant rate the food, employees could not be bothered to take my order. It was 45 minutes before they closed, so im sure they wanted out of there. I wont be back again.
Big Town always has excellent food. This location just added the garlic, herb, and cheese bread, which is the best bread they make! On a busy lunch day, they handed me my food before I was done filling my drink. Great service.
Showed up at 3:30 to get a sandwich. Says they’re open till 5 but the doors were locked. I could see employees inside, but they offered no explanation why they weren’t open. Pretty disappointing
The staff was delightful. The food was superior to any of the other sub places in town. The bread alone is worth the trip. Happy, clean atmosphere. Check it out!
Love the sandwich
Kid-friendliness: Has a pb&j
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Tuna, Turkey Bacon
I have nothing but good things to say about this place The food is excellent The bread is awesome and soft and it's made daily The meat is freshly sliced
Atmosphere: 5
Food: 5
Service: 5
It's a great little sandwich shop. Friendly, and respectful of dietary restrictions.
Vegetarian options: They are willing to make changes to your order to help it be the kinda sandwich you want to eat.
Dietary restrictions: They customized my order and made me feel welcome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cream Cheese Cucumber
Avoid this business at all costs, rude and unprofessional, Manager/Owner lacks knowledge of best food practices.Food was decent, unfortunately the service wasn't.we ordered online and arrived to pickup 2 minutes before pickup time, the server looked for my ticket asked the girl preparing about the order and she replied it will be started soon. Meanwhile a few people had entered the store, I watched as they got their sandwiches made before my order was even started. A door dash order was made and put on the counter, I thought it was mine so I went to grab it, but noticed it wasn't mine and the pickup time was a good 10 minutes after my scheduled pickup time. I began to wonder what could be happening with my order, I watched another couple order and get their sandwiches, then my receipt was picked up to be made. At that time I had been waiting for 12 minutes, 10 minutes past the "Pickup" timeWhen I finally got back home, I called to address issue and the Manager/Owner replied in a snotty tone "oh your complaining because you had to wait, that is too bad", I tried to explain the concern, and the fact the Doordash order was prioritized over an internal order, she explained she was the one who had made the Doordash order, didn't feel like she needed to apologize since I had arrived 2 minutes early, she then got more rude and then promptly hung up the phone.indicative by the lack of FIFO (First in First Out) knowledge, Owner has shown ignorance about best food practices. Although in this case it was an order, I would suspect inability to follow FIFO in ordering means an inability to follow FIFO in Internal storage processes as well, which would put serving spoiled product as a possibility , again another reason to avoid.
Atmosphere: 1
Food: 3
Service: 1
Great sandwiches. My daughter's favorite.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The One
Restaurantji Recommends
This sandwich shop is truly the best. The sandwiches were excellent. The customer service was over the top amazing. I cannot express enough, my gratitude to Kristy for working hard to fulfill our order for our wedding reception.
Food: 5
Service: 5
This sandwich shop is truly the best. The sandwiches were excellent. The customer service was over the top amazing. I cannot express enough, my gratitude to Kristy for working hard to fulfill our order for our wedding reception.
Food: 5
Service: 5
Super clean, friendly staff, delicious
Atmosphere: 5
Food: 5
Service: 5
Softest bread I've had at a restaurant in well over a year. Loved it.
Kid-friendliness: Tolerated my 2 year old and his antics very well. We felt welcome and enjoyed our little break
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip
Very quick service at a busy lunch hour. Good food.
Atmosphere: 4
Food: 5
Service: 5
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