Waited 30 minutes through what we thought was a drive thru line to be told it was only for order pickup. There were zero signs communicating this.
Service: 1
Marisa Aptecker
Shouldn’t be passing health inspections. Served primarily rotten lettuce on both menu items. There seems some be some deep endemic problem with the management of this location. I used to work nearby and haven’t been in about a year or so, and didn’t have unusual expectations for a Sunday night. I didn’t expect the food to be stale, I arrived at 8:30 and their website says they close at 11:00, so a good 90 minutes before close, but all the grills were off, and of the two staff members on shift one was sweeping the entire duration of my stay. The few customers there were relaxed and understanding. There were several food outages, including white rice, and fajitas, and most of the meat looked completely desiccated, like dog food. The remains of the fajita looked like it was cooked 6-7 hours ago, and the worker confirmed they were spoiled. I’ve never seen anything like it. I should have left, but I was tired and hungry and wanted to believe it wouldn’t be problematic. My food was served room temperature, to straight cold. It makes we wonder if there’s a cheaper tortilla product they’re using, or if the tortilla press was off? Brought the food home, and I was grateful I had tacos as I could see the rotten lettuce right away. My boyfriend, who compulsively contradicts me on principal, couldn’t ignore the rotten shredded lettuce across his bowl. It’s obvious that no fresh food was prepared there for hours and hours, there was no rush, and rather than blaming the workers I squarely blame management. This was a horrifying experience, I’m challenging the charge on the principal of being served rancid food, I’m frightened for the people in front of and behind me who ordered burritos with hidden rancid lettuce. I’m reporting this to the health department, hopefully that will encourage better oversight. The franchise owner should be ashamed.
Atmosphere: 2
Food: 1
Service: 3
Chance Kallai.
Food wasn’t great I waited in line for awhile and once they finally took my order they were star struck.
Atmosphere: 1
Food: 2
Service: 1
Emily Marvin
It is 12:30pm and they are already closed because they ran out of meat again. They've been open an hour and a half and can't even keep regular food cooking. Can you even close the business during open hours like this?? Thanks for nothing, Albany Chipotle. Huge disappointment to discover!
Atmosphere: 1
Food: 1
Service: 1
Kaylee Nickles
Worst service in Albany. As a Dasher it's our job to make sure items are correct before we leave the store they are unwilling to even speak to you if you attempt to try they are very rude and yell at you. I won't be going back there I just wanted to confirm it was sauce in there I didn't need to be screamed at. Remember your service affects my service we both have jobs to do be respectful be polite that's how you earn and keep
business it's called customer service.
Atmosphere: 1
Food: 3
Service: 1
naquoa shuey
As usual, I have zero idea what to expect when ordering through the app. Ordered a double chicken bowl and received the smallest bowl I’ve ever gotten with a tiny portion of steak. It was considerably smaller than any single portion bowl I’ve ever gotten. There is no way to contact the restaurant directly. They just don’t answer the phone and if you call back the automated receptionist just refers you to an email. Then the process to file a complaint is drawn out. Clearly they are just hoping you give up and drop it. This is a known issue as far as potion size goes when ordering online. What a joke. Stupid me for continuing to give them my business.
Mitchell Summers
Comically small portions! I’ve kept coming back as the bowls got less and less full over the years, but I can’t anymore. The downfall of chipotle is a tragedy
Food: 1
Service: 1
Kevin Holub
Was a wonderful experience. Simple to read and understand menu. Great choices to add to what you ordered. Staff was polite and accommodating. Tables were clean and ready for use. Definitely coming back here again.
Atmosphere: 5
Food: 5
Service: 5
Alicia LaCoursiere
Meat has been so dry and very little seasoning the last 3 times my family and I have went. Same with chips- no flavor at all.
Never again. Tonight I went in and ordered a chicken bowl at the Albany Oregon chipotle and it was disgusting. I have never left a review but this was just pretty bad. I got my order to go. It cost $20, and it’s the worst $20 I’ve ever spent my life. I also looked it up on the website before I came in and it only came out to be like $15 so I’m not sure why it cost so much more in store. Anyways the guacamole, was freezing cold and the beans were hard.. I thought it was supposed to be like QDOBA but they just have the same atmosphere and menu items but the food actually tastes like what it’s supposed to… :/
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Guacamole, Burrito Bowl
Theresa V-S
I don’t know what exactly is going on. But, We ordered a steak and chicken bowl in a hurry, cause we had to leave to another town. When we opened up our order, it wasn’t a bowl. It was a burrito! I tried calling there’s no way to contact the store. I tried using the mobile app. It tells me I have to go back to the store. There’s no way of rectifying your order once you leave the location if you can’t get back. I’m very dissatisfied Chipotle everybody should get what they pay for. I’ve never had an issue with you guys making my order. Clearly in the reviews, this has recently happened to another customer. I’m pretty sure there is other customers this has happened to. Perhaps they just don’t feel comfortable enough to bring it up to the store.
Atmosphere: 1
Food: 1
Service: 1
WEBFOOT Oregon
Kinda loud for older folks.
Wheelchair accessibility: Would need help opening the door if alone.
Went in and waited till the workers decided who was going to help us. I let the lady know I was ordering a burrito and a bowl. She prepared my burrito with an attitude and dumped the hot sauce on the burrito, then went to start helping the next person. The second worker told her she still had to prepare the bowl. I wish I hadn't walked in when I did. They were having some millennial power trip and the customers paid the price. She dumped more of the hottest hot sauce on the bowl also. The total was over $40 for two of us. I tried not to bite the hot sauce pile but it was mixed in and had to deal with gut rot for the rest of the day. This facility needs to hire more professional people with customer service experience. Not just hire Hispanics cause the manager is Hispanic. Leave your power trips at home when you go to work and professionally tend to your customers.
Atmosphere: 3
Food: 3
Richard Horwath
This location will absolutely ROB you on portion sizes. I was served by a manager and she did me dirty.
Waited 30 minutes through what we thought was a drive thru line to be told it was only for order pickup. There were zero signs communicating this.
Service: 1
Shouldn’t be passing health inspections. Served primarily rotten lettuce on both menu items. There seems some be some deep endemic problem with the management of this location. I used to work nearby and haven’t been in about a year or so, and didn’t have unusual expectations for a Sunday night. I didn’t expect the food to be stale, I arrived at 8:30 and their website says they close at 11:00, so a good 90 minutes before close, but all the grills were off, and of the two staff members on shift one was sweeping the entire duration of my stay. The few customers there were relaxed and understanding. There were several food outages, including white rice, and fajitas, and most of the meat looked completely desiccated, like dog food. The remains of the fajita looked like it was cooked 6-7 hours ago, and the worker confirmed they were spoiled. I’ve never seen anything like it. I should have left, but I was tired and hungry and wanted to believe it wouldn’t be problematic. My food was served room temperature, to straight cold. It makes we wonder if there’s a cheaper tortilla product they’re using, or if the tortilla press was off? Brought the food home, and I was grateful I had tacos as I could see the rotten lettuce right away. My boyfriend, who compulsively contradicts me on principal, couldn’t ignore the rotten shredded lettuce across his bowl. It’s obvious that no fresh food was prepared there for hours and hours, there was no rush, and rather than blaming the workers I squarely blame management. This was a horrifying experience, I’m challenging the charge on the principal of being served rancid food, I’m frightened for the people in front of and behind me who ordered burritos with hidden rancid lettuce. I’m reporting this to the health department, hopefully that will encourage better oversight. The franchise owner should be ashamed.
Atmosphere: 2
Food: 1
Service: 3
Food wasn’t great I waited in line for awhile and once they finally took my order they were star struck.
Atmosphere: 1
Food: 2
Service: 1
It is 12:30pm and they are already closed because they ran out of meat again. They've been open an hour and a half and can't even keep regular food cooking. Can you even close the business during open hours like this?? Thanks for nothing, Albany Chipotle. Huge disappointment to discover!
Atmosphere: 1
Food: 1
Service: 1
Worst service in Albany. As a Dasher it's our job to make sure items are correct before we leave the store they are unwilling to even speak to you if you attempt to try they are very rude and yell at you. I won't be going back there I just wanted to confirm it was sauce in there I didn't need to be screamed at. Remember your service affects my service we both have jobs to do be respectful be polite that's how you earn and keep
business it's called customer service.
Atmosphere: 1
Food: 3
Service: 1
As usual, I have zero idea what to expect when ordering through the app. Ordered a double chicken bowl and received the smallest bowl I’ve ever gotten with a tiny portion of steak. It was considerably smaller than any single portion bowl I’ve ever gotten. There is no way to contact the restaurant directly. They just don’t answer the phone and if you call back the automated receptionist just refers you to an email. Then the process to file a complaint is drawn out. Clearly they are just hoping you give up and drop it. This is a known issue as far as potion size goes when ordering online. What a joke. Stupid me for continuing to give them my business.
Comically small portions! I’ve kept coming back as the bowls got less and less full over the years, but I can’t anymore. The downfall of chipotle is a tragedy
Food: 1
Service: 1
Was a wonderful experience. Simple to read and understand menu. Great choices to add to what you ordered. Staff was polite and accommodating. Tables were clean and ready for use. Definitely coming back here again.
Atmosphere: 5
Food: 5
Service: 5
Meat has been so dry and very little seasoning the last 3 times my family and I have went. Same with chips- no flavor at all.
Food: 2
Service: 5
It’s was so good I will go that’s so much
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Never again. Tonight I went in and ordered a chicken bowl at the Albany Oregon chipotle and it was disgusting. I have never left a review but this was just pretty bad. I got my order to go. It cost $20, and it’s the worst $20 I’ve ever spent my life. I also looked it up on the website before I came in and it only came out to be like $15 so I’m not sure why it cost so much more in store. Anyways the guacamole, was freezing cold and the beans were hard.. I thought it was supposed to be like QDOBA but they just have the same atmosphere and menu items but the food actually tastes like what it’s supposed to… :/
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Guacamole, Burrito Bowl
I don’t know what exactly is going on. But, We ordered a steak and chicken bowl in a hurry, cause we had to leave to another town. When we opened up our order, it wasn’t a bowl. It was a burrito! I tried calling there’s no way to contact the store. I tried using the mobile app. It tells me I have to go back to the store. There’s no way of rectifying your order once you leave the location if you can’t get back. I’m very dissatisfied Chipotle everybody should get what they pay for. I’ve never had an issue with you guys making my order. Clearly in the reviews, this has recently happened to another customer. I’m pretty sure there is other customers this has happened to. Perhaps they just don’t feel comfortable enough to bring it up to the store.
Atmosphere: 1
Food: 1
Service: 1
Kinda loud for older folks.
Wheelchair accessibility: Would need help opening the door if alone.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Guacamole, Cilantro, Burrito Bowl, Quesadilla
Went in and waited till the workers decided who was going to help us. I let the lady know I was ordering a burrito and a bowl. She prepared my burrito with an attitude and dumped the hot sauce on the burrito, then went to start helping the next person. The second worker told her she still had to prepare the bowl. I wish I hadn't walked in when I did. They were having some millennial power trip and the customers paid the price. She dumped more of the hottest hot sauce on the bowl also. The total was over $40 for two of us. I tried not to bite the hot sauce pile but it was mixed in and had to deal with gut rot for the rest of the day.
This facility needs to hire more professional people with customer service experience. Not just hire Hispanics cause the manager is Hispanic. Leave your power trips at home when you go to work and professionally tend to your customers.
Atmosphere: 3
Food: 3
This location will absolutely ROB you on portion sizes. I was served by a manager and she did me dirty.
Atmosphere: 5
Food: 2
Service: 2
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