showed up this evening @ 8:30 pm. ordered two 4 piece tenders meals. when I got to the wiiindow the young man told me “we only have 1 tender.& offered me nuggets instead. He said he cleaned up &closed the kitchen a while ago. The clean up needs to be done at & after closing. i believe that is 9 pm. when I went on here to write a review it said closed at 8:43 pm. I believe this is a management issue & needs to be corrected. Very poor customer service!
Atmosphere: 1
Service: 1
Brittnay Conn
What is going on with the price of these item on the menu… a 3 piece chicken tender meal is $17 dollars!?!?!? You have got to be kidding me. I am out forever! That is way too much for just 3 chicken strips meal.
Diane Ayala
Very bad service! Manager was very rude, Her name was Brie, I ask to talk to her boss and she refused to give me any information. When I went in to talk to her she was talking trash about me to the other costumers.
Kathyron Parsons
Manger does not do her job. She said they are out of chicken and has no white meat at. She was screaming at us when we asked questions. Told there is a 14min wait for dark meat and 20-30 min for white meat. She said because of special on Tuesdays. So Tuesday happens every week, so wouldn't you pla accordingly. Not sure if I will return if she is still there. I will also pass this on to family and friends.
Andrew Gillette
Order number 340527988, 2145 Pacific Boulevard Albany or 97321. I ordered 1 bucket and 2 meals and picked it up. After taking food to our family lunch I realized they messed up the order and forgot to give the nugget combo, fries and nugs, they gave me the soda on arrival. Wasn't going to drive back with 7 people waiting for lunch so we just spread the food around that we had. My autistic nephew is a picky eater and it was his meal that was forgot but we gave him multiple biscuits and chicken tenders. I gave the order info to my mother who was driving my nephew to go to store after we eat and played games that we did bi weekly. My mother went back to the store to get the missing food so he would have some for dinner and they refused to replace the missing items and told her to call a number for complaints. This is outrageous. Here is your complaint. We buy family meals every other week from here and we have had items missing before which is frustrating and most the time if it is something small we don't bother coming back for replacements. We will be taking our business elsewhere.
Atmosphere: 1
Food: 4
Service: 1
Kellie Anderson
Their food is still good; customer service is crap.
Atmosphere: 1
Food: 4
Service: 1
Valerie Sitton-Wilson
SUPER FRIENDLY, GENEROUS SERVINGS LOVE THE CHICKEN FRIED STEAK MEAL TUESDAY AND SUNDAYS!!!
Atmosphere: 5
Food: 5
Service: 5
savanna
Just went there to get food my chicken littles were dry no mayo or pickles, chicken and waffles had half a waffle in the box chicken is soggy and couldn’t even get me the honey and butter packets when asked forbut the lady was nice😂
Atmosphere: 1
Food: 1
Service: 5
Brittany Gross
Horrible service, if you can even get any. We’ve tried to get dinner 4-5 times at the Albany location in the last 2 months and all but the last time they were out of CHICKEN so we left. The last time we waited in line to order for 20 minutes and then at the speaker box no one would speak to us so after another 10 minutes we left. Needless to say never going back to this location, it’d be best if they closed it down and put something there that actually serves food. Waste of space.
Service: 1
Sunny Stone
So I have been going to this place like every day and getting lunch they’re really friendly there
If I could give a zero, I would. How do you run out of chicken at a fast food chicken place? Shouldn’t you be constantly cooking chicken so that doesn’t happen? Asked me if I wanted to wait while they cooked the chicken. Nope!
Atmosphere: 1
Food: 1
Service: 1
S M Rahat Rahman
Great service
Atmosphere: 5
Food: 5
Service: 5
T M
Disappointed after ordering a 5 nugget kids meal . When I got the meal home for my grandson to eat it was cold with only 3 nuggets and a sliver piece of nugget and 1/3 piece of nugget. I immediately called KFC and was told I could drive back to them and they would replace the 2 nuggets or I can get a complaint number to the owner. I replied that I want all the nuggets replaced and cooked fresh. When I got back to KFC to return the nuggets for new nuggets , I was treated poorly and felt disrespected by the worker that rudely handed me the replaced nuggets . Also the mash potatoes & gravy had corn in them and was the most dry they've ever been .My advise to others Check your nuggets before driving off.... Picture of bad box of nuggets
showed up this evening @ 8:30 pm. ordered two 4 piece tenders meals. when I got to the wiiindow the young man told me “we only have 1 tender.& offered me nuggets instead. He said he cleaned up &closed the kitchen a while ago. The clean up needs to be done at & after closing. i believe that is 9 pm. when I went on here to write a review it said closed at 8:43 pm. I believe this is a management issue & needs to be corrected. Very poor customer service!
Atmosphere: 1
Service: 1
What is going on with the price of these item on the menu… a 3 piece chicken tender meal is $17 dollars!?!?!? You have got to be kidding me. I am out forever! That is way too much for just 3 chicken strips meal.
Very bad service! Manager was very rude, Her name was Brie, I ask to talk to her boss and she refused to give me any information. When I went in to talk to her she was talking trash about me to the other costumers.
Manger does not do her job. She said they are out of chicken and has no white meat at. She was screaming at us when we asked questions. Told there is a 14min wait for dark meat and 20-30 min for white meat. She said because of special on Tuesdays. So Tuesday happens every week, so wouldn't you pla accordingly. Not sure if I will return if she is still there. I will also pass this on to family and friends.
Order number 340527988, 2145 Pacific Boulevard Albany or 97321. I ordered 1 bucket and 2 meals and picked it up. After taking food to our family lunch I realized they messed up the order and forgot to give the nugget combo, fries and nugs, they gave me the soda on arrival. Wasn't going to drive back with 7 people waiting for lunch so we just spread the food around that we had. My autistic nephew is a picky eater and it was his meal that was forgot but we gave him multiple biscuits and chicken tenders. I gave the order info to my mother who was driving my nephew to go to store after we eat and played games that we did bi weekly. My mother went back to the store to get the missing food so he would have some for dinner and they refused to replace the missing items and told her to call a number for complaints. This is outrageous. Here is your complaint. We buy family meals every other week from here and we have had items missing before which is frustrating and most the time if it is something small we don't bother coming back for replacements. We will be taking our business elsewhere.
Atmosphere: 1
Food: 4
Service: 1
Their food is still good; customer service is crap.
Atmosphere: 1
Food: 4
Service: 1
SUPER FRIENDLY, GENEROUS SERVINGS
LOVE THE CHICKEN FRIED STEAK MEAL TUESDAY AND SUNDAYS!!!
Atmosphere: 5
Food: 5
Service: 5
Just went there to get food my chicken littles were dry no mayo or pickles, chicken and waffles had half a waffle in the box chicken is soggy and couldn’t even get me the honey and butter packets when asked forbut the lady was nice😂
Atmosphere: 1
Food: 1
Service: 5
Horrible service, if you can even get any. We’ve tried to get dinner 4-5 times at the Albany location in the last 2 months and all but the last time they were out of CHICKEN so we left. The last time we waited in line to order for 20 minutes and then at the speaker box no one would speak to us so after another 10 minutes we left. Needless to say never going back to this location, it’d be best if they closed it down and put something there that actually serves food. Waste of space.
Service: 1
So I have been going to this place like every day and getting lunch they’re really friendly there
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very good
Atmosphere: 5
Food: 5
Service: 5
Waited for person to take my order.
Atmosphere: 1
Food: 3
Service: 1
If I could give a zero, I would. How do you run out of chicken at a fast food chicken place? Shouldn’t you be constantly cooking chicken so that doesn’t happen? Asked me if I wanted to wait while they cooked the chicken. Nope!
Atmosphere: 1
Food: 1
Service: 1
Great service
Atmosphere: 5
Food: 5
Service: 5
Disappointed after ordering a 5 nugget kids meal . When I got the meal home for my grandson to eat it was cold with only 3 nuggets and a sliver piece of nugget and 1/3 piece of nugget. I immediately called KFC and was told I could drive back to them and they would replace the 2 nuggets or I can get a complaint number to the owner. I replied that I want all the nuggets replaced and cooked fresh. When I got back to KFC to return the nuggets for new nuggets , I was treated poorly and felt disrespected by the worker that rudely handed me the replaced nuggets . Also the mash potatoes & gravy had corn in them and was the most dry they've ever been .My advise to others Check your nuggets before driving off....
Picture of bad box of nuggets
Atmosphere: 1
Food: 1
Service: 1
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