Their customer service is horrible. After I ordered I had waited 15 min, I was first in line. I was then told it would be another 15 min, their cooker was having issues and asked to go around front. I said no thanks and got my money back and then was told I would have to give the drinks back that we had already started drinking. This wasn’t the only time we had problems—always a messed up order
Atmosphere: 2
Food: 3
Service: 1
Ron Laird
Bad exsperiance took 15 min to get food.ordered cone got a milkshake instead. Got home and was missing a burger. Also no straws and fries were cold
Atmosphere: 1
Food: 3
Service: 1
Vincent Lee
We so enjoy our breakfast at A&W.
Atmosphere: 5
Food: 5
Service: 5
Sonja Crawford
I had been to this A&W before and had my AAA discount before. This day they refused and were even rude. They also forgot one of the hamburgers that I ordered and I had to return to get it. The onion rings were so crispy and dry they were hard to eat. The floats were only 3/4 full. Totally a disappointment. The first time I had been there it was amazing so Sadie to see it go down hill.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Root Beer Float
Brenda Leder
Went through the drive thru and we ordered a plain cheeseburger kids meal, the employee asked if we wanted fries, we said yes. We also ordered cheese curds and onion rings. We paid then had to go wait out front, which was not a big deal. Got our food and I always check to make sure we got everything. They forgot the fries and prize for the kids meal. I went in and explained what happened and the guy looked confused. He said it didn't come with fries or a prize. I showed him the menu board where it stated it come with fries or applesauce and a special prize. He hesitated and went to the back to ask. They put in for the fries but he was confused again about the prize. Usually A&W will have a free kid ice cream cone that comes with the kids meal. Again not a big deal about the prize but the supervisor was also confused and said they don't have prizes on kfc stickers. I seemed weird the supervisor didn't have a clue about anything and how to help customers. But also the lack of customer service and willingness to make it right was not there. I will NEVER be going back to that A&W /KFC again. And highly recommend anyone else check your order before you leave the parking lot. Plus they didn't give us a receipt or offer it.
Atmosphere: 1
Food: 2
Service: 1
Austin Seiler
I had to physically call the restaurant while I was standing at the front counter to get someone to come help me. No other customers in lobby or drive thru. I was there to pick up a delivery order, and it hadn't even been started yet. I have no clue what the Kentucky Fried fk is going on here.
Tracy Hernandez
I have always had a great experience at this location. I absolutely adore the manager Luis. I have many years experience with customer service so I am picky. I am impressed. It's clean inside and out. Everyone is so friendly and quick to make sure your needs are met. We order the Famous Bowl and always get a root beer float. The food is just yummy. Thank you. You've earned a customer for life. What a team.
Honestly love coming here late night the staff hooks it up
Atmosphere: 5
Food: 5
Service: 5
Omar O'Farril
Horrible wait times and orders wrong.
Atmosphere: 1
Food: 1
Service: 1
Polly Gooch
Came for and ice cream cone and they said they have no ice cream. It is summer and you advertise your ice cream floats how do you not have any ice cream available!? Not very happy
Their customer service is horrible. After I ordered I had waited 15 min, I was first in line. I was then told it would be another 15 min, their cooker was having issues and asked to go around front. I said no thanks and got my money back and then was told I would have to give the drinks back that we had already started drinking. This wasn’t the only time we had problems—always a messed up order
Atmosphere: 2
Food: 3
Service: 1
Bad exsperiance took 15 min to get food.ordered cone got a milkshake instead. Got home and was missing a burger. Also no straws and fries were cold
Atmosphere: 1
Food: 3
Service: 1
We so enjoy our breakfast at A&W.
Atmosphere: 5
Food: 5
Service: 5
I had been to this A&W before and had my AAA discount before. This day they refused and were even rude. They also forgot one of the hamburgers that I ordered and I had to return to get it. The onion rings were so crispy and dry they were hard to eat. The floats were only 3/4 full. Totally a disappointment. The first time I had been there it was amazing so Sadie to see it go down hill.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Root Beer Float
Went through the drive thru and we ordered a plain cheeseburger kids meal, the employee asked if we wanted fries, we said yes. We also ordered cheese curds and onion rings. We paid then had to go wait out front, which was not a big deal. Got our food and I always check to make sure we got everything. They forgot the fries and prize for the kids meal. I went in and explained what happened and the guy looked confused. He said it didn't come with fries or a prize. I showed him the menu board where it stated it come with fries or applesauce and a special prize. He hesitated and went to the back to ask. They put in for the fries but he was confused again about the prize. Usually A&W will have a free kid ice cream cone that comes with the kids meal. Again not a big deal about the prize but the supervisor was also confused and said they don't have prizes on kfc stickers. I seemed weird the supervisor didn't have a clue about anything and how to help customers. But also the lack of customer service and willingness to make it right was not there. I will NEVER be going back to that A&W /KFC again. And highly recommend anyone else check your order before you leave the parking lot. Plus they didn't give us a receipt or offer it.
Atmosphere: 1
Food: 2
Service: 1
I had to physically call the restaurant while I was standing at the front counter to get someone to come help me. No other customers in lobby or drive thru. I was there to pick up a delivery order, and it hadn't even been started yet. I have no clue what the Kentucky Fried fk is going on here.
I have always had a great experience at this location. I absolutely adore the manager Luis. I have many years experience with customer service so I am picky. I am impressed. It's clean inside and out. Everyone is so friendly and quick to make sure your needs are met. We order the Famous Bowl and always get a root beer float. The food is just yummy. Thank you. You've earned a customer for life. What a team.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nugget, Root Beer Float
The manager Luis is such a hopeful, kind person. Best experience ever. Will definitely be back
Kid-friendliness: Luis was very kind to my grandchildren, made them smile and very happy was a great experience for all of us ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Root Beer Float, Chicken Sandwich, A7 Double Cheeseburger Combo, Papa Burger Sandwich Only
They mess everything up and don't care either!
Atmosphere: 2
Food: 1
Service: 1
Thank you all for being so accommodating. Our high school JV football game vs. Canby had to be moved to Portland.
Service: 5
Restaurantji Recommends
A place to eat when you are in canby,
Atmosphere: 3
Food: 3
Service: 3
Honestly love coming here late night the staff hooks it up
Atmosphere: 5
Food: 5
Service: 5
Horrible wait times and orders wrong.
Atmosphere: 1
Food: 1
Service: 1
Came for and ice cream cone and they said they have no ice cream. It is summer and you advertise your ice cream floats how do you not have any ice cream available!? Not very happy
Burger was pretty good, fries were okay!
Atmosphere: 5
Food: 4
Service: 4
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