This is the second time we went to Black rock in a week and the attitude of several employees were plain rude. They didn’t acknowledge upon arrival. They are too busy having conversations with others. This last time we had about six minutes before closing and the employee said sorry we are closing. You still got six minutes before you close . I remember when you guys first opened and everyone was cheerful and excited. Now they seem like they hate their job and customers. What the heck Black Rock. I don’t think I will visit this location anytime soon. Do better!!
Jake
I’ve been a regular at Black Rock Coffee, but lately, the quality has seriously gone downhill. The coffee has been consistently tasting burnt — not just a one-off, but every time I’ve gone recently.
To make matters worse, there’s a younger, skinny blonde barista working there who has been incredibly rude. I asked for a simple drink that I’ve had made before, and she flat-out told me she couldn’t make it — despite it being something basic that most baristas should know. On another occasion, she said she couldn’t make a blended Fuel because she “didn’t have the recipe.” Really? It’s your own menu item.
Customer service and quality have taken a big hit here. Disappointing, especially from a place I used to enjoy.
Mr. White
Best fast food coffee in Eagle Point. I wish they had outdoor seating and a walk up window. Never a long wait, drinks are always consistent and professionally prepared. My favorite pre work pre game spot.
BL Cháv
Tried so many times to like the coffee but when a mocha can't even be made correct, it's time to go smh
mandy harris
We travel a lot, so we don’t always get to visit, but whenever we are in Oregon, we always try to stop by this place.
Typical coffee shop. There’s nothing that stands out as amazing but they are really nice and the coffee is always good.
Madi Harper
The sweetest guy working here hooked us up with his favorite go-to drink! Exceptional service. Fast and friendly. 10/10 recommend
Jackie Hunter
All they kids that work at the eagle point spot are absolutely amazing very fast friendly.. stop every morning
Fallon Backer
I absolutely LOVE their blended Carmel blondie!! I totally recommend trying it, you won't be disappointed!!
Amanda Hayes
I frequent this particular black rock at least 2 days a week. When I go there I’m usually on my way to drop kids off at school and on a time restraint . On 2 separate occasions recently I’ve been cut off in line. When I got to the window and explained to employee as to why I honked at the lady in front of me the lady helping me was extremely rude. One of the worst customer service experiences I’ve ever had. In addition, the lady in front of me hit a truck while cutting in front of me in line. I’m not sure if there is any way to regulate your drive through better but when people are waiting forever as it is to get drinks it’s very frustrating to have people cutting in front of you.
Love their carmel blonde blended.
This is the second time we went to Black rock in a week and the attitude of several employees were plain rude. They didn’t acknowledge upon arrival. They are too busy having conversations with others. This last time we had about six minutes before closing and the employee said sorry we are closing. You still got six minutes before you close . I remember when you guys first opened and everyone was cheerful and excited. Now they seem like they hate their job and customers. What the heck Black Rock. I don’t think I will visit this location anytime soon. Do better!!
I’ve been a regular at Black Rock Coffee, but lately, the quality has seriously gone downhill. The coffee has been consistently tasting burnt — not just a one-off, but every time I’ve gone recently.
To make matters worse, there’s a younger, skinny blonde barista working there who has been incredibly rude. I asked for a simple drink that I’ve had made before, and she flat-out told me she couldn’t make it — despite it being something basic that most baristas should know. On another occasion, she said she couldn’t make a blended Fuel because she “didn’t have the recipe.” Really? It’s your own menu item.
Customer service and quality have taken a big hit here. Disappointing, especially from a place I used to enjoy.
Best fast food coffee in Eagle Point. I wish they had outdoor seating and a walk up window. Never a long wait, drinks are always consistent and professionally prepared. My favorite pre work pre game spot.
Tried so many times to like the coffee but when a mocha can't even be made correct, it's time to go smh
We travel a lot, so we don’t always get to visit, but whenever we are in Oregon, we always try to stop by this place.
Typical coffee shop. There’s nothing that stands out as amazing but they are really nice and the coffee is always good.
The sweetest guy working here hooked us up with his favorite go-to drink! Exceptional service. Fast and friendly. 10/10 recommend
All they kids that work at the eagle point spot are absolutely amazing very fast friendly.. stop every morning
I absolutely LOVE their blended Carmel blondie!! I totally recommend trying it, you won't be disappointed!!
I frequent this particular black rock at least 2 days a week. When I go there I’m usually on my way to drop kids off at school and on a time restraint . On 2 separate occasions recently I’ve been cut off in line. When I got to the window and explained to employee as to why I honked at the lady in front of me the lady helping me was extremely rude. One of the worst customer service experiences I’ve ever had. In addition, the lady in front of me hit a truck while cutting in front of me in line. I’m not sure if there is any way to regulate your drive through better but when people are waiting forever as it is to get drinks it’s very frustrating to have people cutting in front of you.
Restaurantji Recommends
Favorite coffee shop!
Great coffee, but barely warm and they don’t provide a sleeve unless you ask. I’ll be asking for extra hot next time.
Black coffee was really good! Atmosphere was very nice.
My kids love this place.
Always fast and friendly.
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