I don't usually have issues with orders from this store until tonight. I ordered 2 scoops of peanut butter chocolate ice cream with peanut butter almond toppings. I got skimped on my toppings this time; it looks like it wasn't worth my money. It literally looks like I have a teaspoon of each topping, and only on the top. I don't go to basket Robbins to order cheap Ice cream.
Alicia Martin
I’m quite annoyed with this Baskin Robbin. And this is NOT the first time that this has happened. We sat in line, with only 3 cars ahead of us, and by the time we got to the window. We have been patiently waiting for over 40 minutes. The employee proceeds to tell me that the car ahead was the last customer they were serving. Obviously upset, I expressed that we waited for over 40 minutes and that I didn’t understand why we couldn’t be served, especially with nobody left behind us. The two cars behind us backed out and left by that point. She offered maybe something quick like a single scoop, which is not at all what we waited so long for, meanwhile another girl yelled from the back that they won’t make us anything. I’m very annoyed with the customer service and how rude they were. I understand there’s a closing time but we were waiting for so long and there’s also no reason that it should take over 15 minutes per vehicle, that ordered one thing per. Their icecream is not only overpriced, but their customer service absolutely sucks. I don’t think I’ll ever return to this one!
Dawn Rilveria
Please get better employees that can make a decent item cause if I’m paying 6 plus dollars for a sundae then it better be worth it! And 1$ or less for a one scoop…what is it a baby scoop? Come on!!
Kiotsuke Ray
Sold me two quarts of frozen foam. Ice cream melts probably from a power outage and then refreezes. Then sell it to some unsuspecting schmuck.. like ME!!!!!!!!!!!
Damien Mckinney
I'll be the first one to admit it Baskin Robbins is the best ice cream and belive me I try alot of brands from the store and it just don't compare to Baskin robbins! Softest ice cream around see if you want soft ice cream from the store you got to whip it up with a spoon by time I do that I just made such a mess all over the floor so I prefer to pay alittle bit more vs the store. Last time I was at Baskin robbins it was two summers ago and it was hotter than a mother out! I like my ice cream all different way some time in a cone of some sorts or even in a cup not picky but my most favorite was to enjoy is taking a bath drinking a beer and enjoying ice cream while I soak in a nice hot bath and also playing real loud music and singing while I'm crying at the top of my lungs I'm not a failure I'm not a failure I'm not a failure! But anyways that's a topic for discussion some other time! People of grants pass good night I'm going to bed and look under your bed for monsters and don't let the bid bugs bite!
Tyler Neuenschwander
Took the family to have some ice cream, we got there before the lobby closed, but where told we needed to eat our ice cream in the car because they where closing in three minutes, and where rushed to order. I was always under the impression that as long as you are in the door before closing you would be served and be let out when finished. It also says nothing on Google about the lobby closing at 9 and drive thru open till 10. The employees where quite rude and acted as if we where a inconvenience.
Cheyenne Williams
I’ve been to Baskin Robbin’s quite a few times with my family and the service is always great and the workers there are really nice, but a few times I’ve been there I’ve noticed the way the manager treats her employees, being disrespectful right in-front of customers like we weren’t even there, and just has a really negative attitude. I feel like this manager needs to be replaced immediately to help ensure the best customer service possible.
Hank Mathiasen
Great service very freindly,and helpful ft
Bart Wilmer
stopped in the other day and the service was great. i have been to this specific shop quite a few times. each time the service from the girls is absolutely great but i can never help but notice that the manager is almost never there. I've been in plenty of times and i have only seen the manager present once. to me she seemed disgustingly rude to the girls working, and in my opinion a terrible employer. most all of the other times i have been in to the store the girls working (whom i assume are underage) are working alone with no manager/supervision present. which seems illegal and like a terrible idea for young girl employees especially with the grants pass creeps. again, girls working there are amazing. manager sucks. i hope they get a new manager who knows how to run a business properly. good job manager.
Bab Nuggit
What is wrong with this place all the girls were dancing and laughing not doing their job sat in the drivethru for over 30 mins the line was outrageous. It was like they were doing it just to piss everyone off. Will not come back
The most expensive icecream you'll find. The pistachio has almonds in it and was not good at all. Lesson learned.
Atmosphere: 3
Food: 2
Service: 4
Tatiana Hantig
This was almost a 5 star experience! The staff was kind and friendly. Ice cream and fruit smoothie delicious BUT i hardly got to experience our ice cream…. as soon as we got there ordered and paid, my toddler had to take a poop and bathrooms were closed! For an establishment that has employees and frequent children stop by, you NEED a working bathroom. We went next door and no bathroom allowed. We ended up having to walk to Toyota to find a working bathroom that we were allowed to use. What happened to the ice cream? It melted. That’s how our ice cream afternoon went. Please fix your bathroom.
Atmosphere: 2
Food: 5
Service: 5
IamBEARrawr !!
Made us wait in 20 minutes due to slow service only 3 cars in the line, just to shut everything down when we got to order board Lady taking orders was very rude. their google and their website says they close at 10:30 they closed at 10. Should really update that if it's not true.
I don't usually have issues with orders from this store until tonight. I ordered 2 scoops of peanut butter chocolate ice cream with peanut butter almond toppings. I got skimped on my toppings this time; it looks like it wasn't worth my money. It literally looks like I have a teaspoon of each topping, and only on the top. I don't go to basket Robbins to order cheap Ice cream.
I’m quite annoyed with this Baskin Robbin. And this is NOT the first time that this has happened. We sat in line, with only 3 cars ahead of us, and by the time we got to the window. We have been patiently waiting for over 40 minutes. The employee proceeds to tell me that the car ahead was the last customer they were serving. Obviously upset, I expressed that we waited for over 40 minutes and that I didn’t understand why we couldn’t be served, especially with nobody left behind us. The two cars behind us backed out and left by that point. She offered maybe something quick like a single scoop, which is not at all what we waited so long for, meanwhile another girl yelled from the back that they won’t make us anything. I’m very annoyed with the customer service and how rude they were. I understand there’s a closing time but we were waiting for so long and there’s also no reason that it should take over 15 minutes per vehicle, that ordered one thing per. Their icecream is not only overpriced, but their customer service absolutely sucks. I don’t think I’ll ever return to this one!
Please get better employees that can make a decent item cause if I’m paying 6 plus dollars for a sundae then it better be worth it! And 1$ or less for a one scoop…what is it a baby scoop? Come on!!
Sold me two quarts of frozen foam. Ice cream melts probably from a power outage and then refreezes. Then sell it to some unsuspecting schmuck.. like ME!!!!!!!!!!!
I'll be the first one to admit it Baskin Robbins is the best ice cream and belive me I try alot of brands from the store and it just don't compare to Baskin robbins! Softest ice cream around see if you want soft ice cream from the store you got to whip it up with a spoon by time I do that I just made such a mess all over the floor so I prefer to pay alittle bit more vs the store. Last time I was at Baskin robbins it was two summers ago and it was hotter than a mother out! I like my ice cream all different way some time in a cone of some sorts or even in a cup not picky but my most favorite was to enjoy is taking a bath drinking a beer and enjoying ice cream while I soak in a nice hot bath and also playing real loud music and singing while I'm crying at the top of my lungs I'm not a failure I'm not a failure I'm not a failure! But anyways that's a topic for discussion some other time! People of grants pass good night I'm going to bed and look under your bed for monsters and don't let the bid bugs bite!
Took the family to have some ice cream, we got there before the lobby closed, but where told we needed to eat our ice cream in the car because they where closing in three minutes, and where rushed to order. I was always under the impression that as long as you are in the door before closing you would be served and be let out when finished.
It also says nothing on Google about the lobby closing at 9 and drive thru open till 10.
The employees where quite rude and acted as if we where a inconvenience.
I’ve been to Baskin Robbin’s quite a few times with my family and the service is always great and the workers there are really nice, but a few times I’ve been there I’ve noticed the way the manager treats her employees, being disrespectful right in-front of customers like we weren’t even there, and just has a really negative attitude. I feel like this manager needs to be replaced immediately to help ensure the best customer service possible.
Great service very freindly,and helpful ft
stopped in the other day and the service was great. i have been to this specific shop quite a few times. each time the service from the girls is absolutely great but i can never help but notice that the manager is almost never there. I've been in plenty of times and i have only seen the manager present once. to me she seemed disgustingly rude to the girls working, and in my opinion a terrible employer. most all of the other times i have been in to the store the girls working (whom i assume are underage) are working alone with no manager/supervision present. which seems illegal and like a terrible idea for young girl employees especially with the grants pass creeps. again, girls working there are amazing. manager sucks. i hope they get a new manager who knows how to run a business properly. good job manager.
What is wrong with this place all the girls were dancing and laughing not doing their job sat in the drivethru for over 30 mins the line was outrageous. It was like they were doing it just to piss everyone off. Will not come back
Restaurantji Recommends
Nastiest milkshake I’ve ever had
Love the ice cream
The most expensive icecream you'll find. The pistachio has almonds in it and was not good at all. Lesson learned.
Atmosphere: 3
Food: 2
Service: 4
This was almost a 5 star experience! The staff was kind and friendly. Ice cream and fruit smoothie delicious BUT i hardly got to experience our ice cream…. as soon as we got there ordered and paid, my toddler had to take a poop and bathrooms were closed! For an establishment that has employees and frequent children stop by, you NEED a working bathroom. We went next door and no bathroom allowed. We ended up having to walk to Toyota to find a working bathroom that we were allowed to use. What happened to the ice cream? It melted. That’s how our ice cream afternoon went. Please fix your bathroom.
Atmosphere: 2
Food: 5
Service: 5
Made us wait in 20 minutes due to slow service only 3 cars in the line, just to shut everything down when we got to order board Lady taking orders was very rude. their google and their website says they close at 10:30 they closed at 10. Should really update that if it's not true.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Ice Cream Cone
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