Waited in the dining room for more than 5 minutes during lunch hour. You could hear multiple employees talking in the back and nobody came out. Extremely disappointed in this lack of service and ended up needing to go to McDonalds to get lunch before my break ended
Bloodstripe75 (Bloodstripe75)
I absolutly agree with what others have said. When ther is less then 2-3 people in the store you get a top notch product and perfect service. The food industry is customer service driven first and food second in my opinion. When you can't even look up at your customer and engage them with eye contact the food is expected at that point to just be so so. There are a couple of the staff that are on point everytime, a couple don't seem to care and there for make the experience no great. The store is clean, no weird smells or dirty tables, it's empty most days and the lettuce still looks fresh everytime I have gone in.
Atmosphere: 4
Food: 5
Service: 3
Jessica Culbertson
Annika was a fantastic server: friendly, professional, quick, and accurate with the orders. She was very knowledgeable about the sandwiches and allowable substitutions.
Atmosphere: 5
Food: 5
Service: 5
shady guy
It's a subway, and I've worked in the fast food industry so I know how hard it is. If you order at non busy times you'll get a stellar experience. It's when it's busy, that's when it gets iffy. The workers there are awesome! All the ones I saw always had a smile even though there was a line out the door. Definitely better than the monmouth location :)
Atmosphere: 3
Food: 5
Service: 5
Heather Read
🥪 are usually expensive so I go when they have good coupons and they do often
Atmosphere: 5
Food: 5
Service: 5
Deb
Every single time I’ve picked up a DoorDash from this location, they prioritize the customers who just arrived over continuing my already overdue order. Proper training needs to happen.
Service: 1
Yana Lynch
Had a long day and just wanted a sandwich made how I like it. They missed at least 4 toppings, and the drink I ordered was not in the fridge so they had to substitute it. It didn't even tell me online when I placed the order. Didn't have a good attitude about it, and it was like I was bothering them for ordering food. Can't even go on the website to get a refund. I'm not going here again.
Atmosphere: 1
Food: 1
Service: 1
David Rardin
This subway SUCKS , I WENT THERE NO ROAST BEEF, NO TURKEY, AND NO TOMATOES.
Atmosphere: 1
Service: 1
Kayla Marie Thompson- Collins
Ordered online and had multiple missing
Food: 2
Alina mason
Always inconsistent. My online order today they missed most everything on my sandwich.
Inconsistent service mainly due I believe to staff being overworked. I came in on a Saturday afternoon…ordered three footlong sandwiches…as the sandwich maker was making mine, seven online orders came in, and there were seven people behind me in line for 1 person behind the counter. Many people in line were mad as well as people that came in for their online order. I would recommend ordering meals on non-peak times. The employee was doing the best he could, but could not keep up with the volume of orders.
Atmosphere: 1
Food: 4
Service: 2
Robert Fisher
Lousy service high prices cold sterile atmosphere avoid this place
Atmosphere: 1
Food: 2
Service: 1
kevin russ
I went in to pick up an order, and it took me over 45 minutes to receive it. When I did get my order, the staff complained about owners not providing enough staff despite multiple attempts to get another team member. Additionally, they ran out of bread and was told I had to wait 30-45min for a new batch to bake if I wanted a sandwich.I love Subway, and the staff member was calm in consideration of the situation, but it's sad to see people overworked and underpaid, and then complaining to customers about it.
Atmosphere: 1
Food: 4
Service: 1
RITCHII Jayy
Break during lunch hour? Placed an order and it got cancelled a couple minutes before pickup. Update phone number please!
Waited in the dining room for more than 5 minutes during lunch hour. You could hear multiple employees talking in the back and nobody came out. Extremely disappointed in this lack of service and ended up needing to go to McDonalds to get lunch before my break ended
I absolutly agree with what others have said. When ther is less then 2-3 people in the store you get a top notch product and perfect service. The food industry is customer service driven first and food second in my opinion. When you can't even look up at your customer and engage them with eye contact the food is expected at that point to just be so so. There are a couple of the staff that are on point everytime, a couple don't seem to care and there for make the experience no great. The store is clean, no weird smells or dirty tables, it's empty most days and the lettuce still looks fresh everytime I have gone in.
Atmosphere: 4
Food: 5
Service: 3
Annika was a fantastic server: friendly, professional, quick, and accurate with the orders. She was very knowledgeable about the sandwiches and allowable substitutions.
Atmosphere: 5
Food: 5
Service: 5
It's a subway, and I've worked in the fast food industry so I know how hard it is. If you order at non busy times you'll get a stellar experience. It's when it's busy, that's when it gets iffy. The workers there are awesome! All the ones I saw always had a smile even though there was a line out the door. Definitely better than the monmouth location :)
Atmosphere: 3
Food: 5
Service: 5
🥪 are usually expensive so I go when they have good coupons and they do often
Atmosphere: 5
Food: 5
Service: 5
Every single time I’ve picked up a DoorDash from this location, they prioritize the customers who just arrived over continuing my already overdue order. Proper training needs to happen.
Service: 1
Had a long day and just wanted a sandwich made how I like it. They missed at least 4 toppings, and the drink I ordered was not in the fridge so they had to substitute it. It didn't even tell me online when I placed the order. Didn't have a good attitude about it, and it was like I was bothering them for ordering food. Can't even go on the website to get a refund. I'm not going here again.
Atmosphere: 1
Food: 1
Service: 1
This subway SUCKS , I WENT THERE NO ROAST BEEF, NO TURKEY, AND NO TOMATOES.
Atmosphere: 1
Service: 1
Ordered online and had multiple missing
Food: 2
Always inconsistent. My online order today they missed most everything on my sandwich.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Inconsistent service mainly due I believe to staff being overworked. I came in on a Saturday afternoon…ordered three footlong sandwiches…as the sandwich maker was making mine, seven online orders came in, and there were seven people behind me in line for 1 person behind the counter. Many people in line were mad as well as people that came in for their online order. I would recommend ordering meals on non-peak times. The employee was doing the best he could, but could not keep up with the volume of orders.
Atmosphere: 1
Food: 4
Service: 2
Lousy service high prices cold sterile atmosphere avoid this place
Atmosphere: 1
Food: 2
Service: 1
I went in to pick up an order, and it took me over 45 minutes to receive it. When I did get my order, the staff complained about owners not providing enough staff despite multiple attempts to get another team member. Additionally, they ran out of bread and was told I had to wait 30-45min for a new batch to bake if I wanted a sandwich.I love Subway, and the staff member was calm in consideration of the situation, but it's sad to see people overworked and underpaid, and then complaining to customers about it.
Atmosphere: 1
Food: 4
Service: 1
Break during lunch hour? Placed an order and it got cancelled a couple minutes before pickup. Update phone number please!
Food was good but service is slow from 11am-
Atmosphere: 4
Food: 5
Service: 4
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