We ordered some holiday drinks via the app and when we arrived they said they didn't stock the holiday drinks and that they can't change the availability in the app. They offered no alternative and told us to request a refund in the app. The app refund request was denied and we lost $10 due to the complete incompetence of this location. Stores CAN remove items that aren't available in the app so they aren't able to be ordered. Seems like they are scamming customers to fudge their sales.
Atmosphere: 1
Food: 1
Service: 1
Daniel Bridgeman
So I show up to the drive-through at 5:47 AM. A gentleman comes on the speaker lets me know they’re not opening till 6 AM. I’ll wait to 10 minutes or so about five minutes after that a older lady comes outside and says you know you’re gonna have to be waiting 15 minutes I said yes I know it’s no problem for me. She replied well thanks for running up my timer now I gotta say in all honesty if you’re not open, leave everything off put a cone up and if someone shows up early, why would a timer start counting when you’re not even open for business and you’re more concerned about the timer than say customer service to whomever reads this please note the customer may not always be right but do you or do you not want them to spend money in your establishment? Isn’t that what you’re open for? I have had several problems at this location from food being cold people have been rude, extreme waiting I’m done with you guys. McDonald’s use to have standards good customer service and everyone s appearance was clean and tidy . I have done my best to Always give you guys the benefit of the doubt so now you don’t have to worry about your timer ticking. I will take my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Tony Duran
Well it's McDonald's........they are getting a little better with service in drive thru.
Atmosphere: 2
Food: 3
Service: 3
The Real Fresh Chef
Homeless outside a lot, sometimes yelling. Food is hit or miss with modifications.
Atmosphere: 2
Food: 3
Service: 5
justin sloan
3rd time I have not received what I ordered.. food was disgusting. The staff failed to put my full order in my bag .. of course not doing anything about it.. management needs replaced
Food: 1
Service: 1
Melissa Gregory
This is the worse McDonald's near us. They NEVER EVER get the order co.pletly right. If u ask for no mustard they make sure it has it. If u ask for no onions, they make sure it has it. If u ask for extra pickle, u either get just one or a ridiculous amount. Terrible terrible terrible service. The worse by far
Marie Box
They always pull your car to a spot when ordering through the drive thru. I waited 25 minutes for one mcchicken.
Atmosphere: 1
Food: 1
Service: 1
Callie Price
I have not had a correct order come out of this store yet. Yall know that you have 20 piece orders of nuggets, right? That when I order 2 20 piece orders of nuggets, I should get 40 nuggets in total. How hard is that? It doesnt matter if I go in, go through the drive thru or get door dash. Its never right.
Atmosphere: 2
Food: 3
Service: 1
Nolan Walker
Today was the 5th time I have went through the drive through and waited over 30 minutes in a designated spot off to the side. Tonight was different though. After 30 minutes of waiting, I went inside to check on my order to find out it was given to someone else. They tried there best to put together my simple order quickly which took about 10 minutes. While I waited I watched a drug deal happen right in front of me. The employee that helped me out was great, but I dont think I will ever go back. I am a loyal mcdonalds customer who is completely done. The one star is for the nice kid who helped me out.
james snook
The drive through lady was so rude and made us feel like crap for ordering food.
A friend of mine went through the drive through, she was told to pull into her spot after ordering ONE happy meal for her child. She waited for 20 minutes (which was already crazy to me for ONE happy meal?) she was then told to move to a DIFFERENT spot and the worker said “he has good memory and he won’t forget her again” she was frustrated and did explain that she had been there for 20 minutes BEFORE BEING TOLD TO MOVE??? Anyways, 10 minutes later she did have to get her daughter out of her car and continue to go inside of the building and was then QUESTIONED about if she “got the happy meal” in an accusatory way. By the same gentlemen who “had the great memory” Mind you. I had been listening the entire 40 MINUTES SHE HAD BEEN IN HER VEHICLE AND WAITING IN THEIR LOBBY. Excuse me sir she would not unbuckle her child, and go into your establishment FOR ONE HAPPY MEAL if she ALREADY HAD a happy meal?? Anyways by the time she actually got the food it had been 40 minutes by the time it was all over. They also did try passing off an online order to her by the name of “Kellie” who also had a happy meal, MULTIPLE TIMES. So Kellie if you’re reading this your order got passed around like a hot potato before it actually got to your hands. Unsanitary? My friend and another lady did also make a comment that they seemed to have plenty of staff during this process aswell.
If I could give this establishment a zero star review I would.
Atmosphere: 1
Food: 1
Service: 1
Cannabis Talk
They are so poorly slow, be prepared to stand around and wait for your fast food. That’s not really technically fast food. They are definitely focusing more on DoorDash orders and the drive. Apparently their lobby customers are not nearly as important as the rest of the customers.
Atmosphere: 1
Food: 2
Service: 1
Nicole Hyder
I came in here after a football game that I traveled from Medford for with my family at 10pm the bathroom was closed and the manger Zack was super rude telling me the bathroom took 2+ hours to clean and then proceeded to tell a employee to pee outside if he has to go I have worked at McDonald’s in the past and never been to one this unprofessional and dirty the manager was cussing and acting like a complete immature child I will never stop here while traveling through again and will be reporting this to the better business bureau never have i felt so disrespected then he proceeded to say he would call the cops on us for asking why it took so long to clean but instead of calling the cops he just gave us our money back and made us leave probably because he knew he was in the wrong do better with the people you put in management.
Atmosphere: 1
Food: 1
Service: 1
Jeff Garcia
It's McDonald's the food is about the same at every restaurant. As any if it's fresh is great but if it's been sitting the food isn't so good. But I would say at this location if you don't go in and order using there kiosk or use the app don't bother!! Every single time I try the drive thru they get my order WRONG!! Plus it seems they take forever in the drive thru.
Atmosphere: 4
Food: 3
Service: 1
steven mobley
Can't seem to make the food on there menu right but is McDonald's so nothing new
We ordered some holiday drinks via the app and when we arrived they said they didn't stock the holiday drinks and that they can't change the availability in the app. They offered no alternative and told us to request a refund in the app. The app refund request was denied and we lost $10 due to the complete incompetence of this location. Stores CAN remove items that aren't available in the app so they aren't able to be ordered. Seems like they are scamming customers to fudge their sales.
Atmosphere: 1
Food: 1
Service: 1
So I show up to the drive-through at 5:47 AM. A gentleman comes on the speaker lets me know they’re not opening till 6 AM. I’ll wait to 10 minutes or so about five minutes after that a older lady comes outside and says you know you’re gonna have to be waiting 15 minutes I said yes I know it’s no problem for me. She replied well thanks for running up my timer now I gotta say in all honesty if you’re not open, leave everything off put a cone up and if someone shows up early, why would a timer start counting when you’re not even open for business and you’re more concerned about the timer than say customer service to whomever reads this please note the customer may not always be right but do you or do you not want them to spend money in your establishment? Isn’t that what you’re open for? I have had several problems at this location from food being cold people have been rude, extreme waiting I’m done with you guys. McDonald’s use to have standards good customer service and everyone s appearance was clean and tidy . I have done my best to Always give you guys the benefit of the doubt so now you don’t have to worry about your timer ticking. I will take my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Well it's McDonald's........they are getting a little better with service in drive thru.
Atmosphere: 2
Food: 3
Service: 3
Homeless outside a lot, sometimes yelling. Food is hit or miss with modifications.
Atmosphere: 2
Food: 3
Service: 5
3rd time I have not received what I ordered.. food was disgusting. The staff failed to put my full order in my bag .. of course not doing anything about it.. management needs replaced
Food: 1
Service: 1
This is the worse McDonald's near us. They NEVER EVER get the order co.pletly right. If u ask for no mustard they make sure it has it. If u ask for no onions, they make sure it has it. If u ask for extra pickle, u either get just one or a ridiculous amount. Terrible terrible terrible service. The worse by far
They always pull your car to a spot when ordering through the drive thru. I waited 25 minutes for one mcchicken.
Atmosphere: 1
Food: 1
Service: 1
I have not had a correct order come out of this store yet. Yall know that you have 20 piece orders of nuggets, right? That when I order 2 20 piece orders of nuggets, I should get 40 nuggets in total. How hard is that? It doesnt matter if I go in, go through the drive thru or get door dash. Its never right.
Atmosphere: 2
Food: 3
Service: 1
Today was the 5th time I have went through the drive through and waited over 30 minutes in a designated spot off to the side. Tonight was different though. After 30 minutes of waiting, I went inside to check on my order to find out it was given to someone else. They tried there best to put together my simple order quickly which took about 10 minutes. While I waited I watched a drug deal happen right in front of me. The employee that helped me out was great, but I dont think I will ever go back. I am a loyal mcdonalds customer who is completely done. The one star is for the nice kid who helped me out.
The drive through lady was so rude and made us feel like crap for ordering food.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
A friend of mine went through the drive through, she was told to pull into her spot after ordering ONE happy meal for her child.
She waited for 20 minutes (which was already crazy to me for ONE happy meal?) she was then told to move to a DIFFERENT spot and the worker said “he has good memory and he won’t forget her again” she was frustrated and did explain that she had been there for 20 minutes BEFORE BEING TOLD TO MOVE??? Anyways, 10 minutes later she did have to get her daughter out of her car and continue to go inside of the building and was then QUESTIONED about if she “got the happy meal” in an accusatory way. By the same gentlemen who “had the great memory” Mind you. I had been listening the entire 40 MINUTES SHE HAD BEEN IN HER VEHICLE AND WAITING IN THEIR LOBBY. Excuse me sir she would not unbuckle her child, and go into your establishment FOR ONE HAPPY MEAL if she ALREADY HAD a happy meal?? Anyways by the time she actually got the food it had been 40 minutes by the time it was all over. They also did try passing off an online order to her by the name of “Kellie” who also had a happy meal, MULTIPLE TIMES. So Kellie if you’re reading this your order got passed around like a hot potato before it actually got to your hands. Unsanitary?
My friend and another lady did also make a comment that they seemed to have plenty of staff during this process aswell.
If I could give this establishment a zero star review I would.
Atmosphere: 1
Food: 1
Service: 1
They are so poorly slow, be prepared to stand around and wait for your fast food. That’s not really technically fast food. They are definitely focusing more on DoorDash orders and the drive. Apparently their lobby customers are not nearly as important as the rest of the customers.
Atmosphere: 1
Food: 2
Service: 1
I came in here after a football game that I traveled from Medford for with my family at 10pm the bathroom was closed and the manger Zack was super rude telling me the bathroom took 2+ hours to clean and then proceeded to tell a employee to pee outside if he has to go I have worked at McDonald’s in the past and never been to one this unprofessional and dirty the manager was cussing and acting like a complete immature child I will never stop here while traveling through again and will be reporting this to the better business bureau never have i felt so disrespected then he proceeded to say he would call the cops on us for asking why it took so long to clean but instead of calling the cops he just gave us our money back and made us leave probably because he knew he was in the wrong do better with the people you put in management.
Atmosphere: 1
Food: 1
Service: 1
It's McDonald's the food is about the same at every restaurant. As any if it's fresh is great but if it's been sitting the food isn't so good. But I would say at this location if you don't go in and order using there kiosk or use the app don't bother!! Every single time I try the drive thru they get my order WRONG!! Plus it seems they take forever in the drive thru.
Atmosphere: 4
Food: 3
Service: 1
Can't seem to make the food on there menu right but is McDonald's so nothing new
Atmosphere: 1
Food: 1
Service: 1
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