Crumbl - Lake Oswego

Very good biscuits

I will continue to drive to this location, as every time I’ve gone I’ve had perfect cookies and friendly service. A new location opened up closer to me, and I laughed out loud seeing how terrible a photo of a cookie was in a review from that location! I told my partner and he said that apparently it’s a thing online for people to make videos about how “bad” their crumbl cookies are and how much they don’t look like the photo—which I have to say has simply never happened at Lake Oswego. Every time, every cookie, it’s consistent: looks like the photo, tastes good, and employees are efficient but not in the rude way. I try to hold off on doing reviews on chains like this, as rating is so contingent on high-turnover hourly staff and what management is in place at the time, so reviews can be so skewed. But when it’s so definitive of a positive/negative experience, it’s obvious that it’s the leadership behind the experience/product quality being provided by the hourly workers, meaning it’s likely to stay the same for an extended time. I hope things continue to stay positive at LO location because I appreciate the reliable good quality :D

Vegetarian options: Almost all cookies are vegetarian

Parking: Close to 2 disabled parking spots, one Van Access; spots are in the corner so unfortunately often witnessed as occupied by vehicles without placards for ~5 minute stops such as picking up online orders

Atmosphere: 4

Food: 5

Service: 5

T-Mobile Tuesday perk was a free chocolate chip cookie (a couple weeks ago). Yes I went there on the last day of the promo but the cookies my husband and I got were absolutely terrible! Nothing like the one on display! Mine was 99% dough and literally had only 6 or 7 chocolate chips in it and absolutely nothing on top. My husbands was the same. I did ask the girl working there if they'd had a lot of T-Mobile visitors and she said yes, they ran out of cookies and had to make more. Well obviously they were out of chocolate chips and made basically plain cookies. Of course they stick them in a box far away from the counter, so you don't see what they look like or what you're getting until you get home! Extremely disappointed and doesn't make me want to patronize the store. I wish I'd taken a picture!

Food: 1

love it

Atmosphere: 5

Food: 5

Service: 5

Little spendy but good

very yummy super sweet!

Food: 4

Delicious!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: S’Mores Cookie, Strawberry Something, Crumbl Water, Snickerdoodle, Raspberry Cheesecake, Brownie, Cookie Dough Crunch, Cookie Dough, Chocolate Cupcake, Chocolate Cake, Triple Berry Cobbler, Mini 12-Pack, Single

Ordered the 4 cookie package (chocolate chip, maple cinnamon square, caramel pumpkin cake & fried ice cream). The cookies are deliciously soft & very good. Eating one will take care of your sweet tooth for the day.

Food: 5

Service: 5

fast quick good cookie

Atmosphere: 5

Food: 5

Service: 5

It’s awesome but not cheap

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Chocolate Cake

Amazing customer service. They gave me a free cookie!

Atmosphere: 5

Food: 5

Service: 5

The flavors they come up with are always bomb

Atmosphere: 5

Food: 5

Service: 5

Awesome cookies!

Atmosphere: 4

Food: 5

Service: 4

Made an order the morning of October 12 for pickup that evening. Arrived at the store during my allotted pickup time just to be told they reserved no cookies for my order and were out of each flavor I had ordered, over 12hrs prior. What is the point of letting people order ahead and setting a pickup time if you don’t hold the cookies.

Had to drive to the next store 20 minutes away to get a whole new order I had to pay for.

Bad customer service.

Service: 1

I loved the cookies

Atmosphere: 5

Food: 5

Service: 5