20 minutes after Mobile order time estimate this location hadnt even started our order despite checking in with the counter within moments of placing through app. Another half hour wait with our order being pushed behind every other customer and drive through order (most of which had to return with some issue or another), our food finally came out sub-par and with high levels of negative attitude from the apparent shift manager. Well worth the 10 min drive to the Fruitland location where service and food is always as should be.
Atmosphere: 2
Food: 2
Service: 1
Barb Schwartz
We just ate at this Ontario jack in the box. Pop machine self service is not working and no offer from staff to fill our drinks without asking. They just hand us empty cups and their soda machine does not work Worst service I have ever had. Brought our meals to us in sacks, clearly we were dining in This was a fright
Atmosphere: 1
Food: 1
Service: 1
Toby Halcom
I requested a refund for the Gremlins Midnight Meal I purchased. I was instructed to pull around and wait for the order, which reasonably set the expectation that the meal was being prepared fresh. What I received looked nothing like the advertised Gremlins Midnight Meal shown on the poster and was not appetizing, especially considering the wait.
The most significant issue is that the meal is supposed to come with a specific Midnight Sauce, and I was also asked if I wanted extra sauce, which I confirmed. I did not receive any sauce at all—neither the included sauce nor the extra sauce I was asked about. This makes the order objectively incomplete.
When I returned to address the missing sauces, the situation was handled unprofessionally. The shift manager was dismissive and said, “I’m not going to argue with you, man,” despite the fact that I was not arguing—only calmly pointing out what was missing and what I received. I was also referred to as “this guy” and “man,” which is inappropriate and unprofessional, especially from someone in a leadership role.
There was also unnecessary confusion among staff while attempting to resolve what should have been a simple drive-through order. This reflects a lack of training, and upper management should be made aware of how this situation was handled.
I am not seeking anything beyond what is reasonable. I am simply requesting a refund due to an incomplete order, unmet expectations after being asked to wait, and unprofessional customer service
Atmosphere: 1
Food: 1
Service: 1
Jason J
Place is pretty stinge with the sauces mc'donalds gives out more sauce then they do and the foods hardly ever on time
Atmosphere: 4
Food: 3
Service: 2
Frank Hatzi
I used to love going into this store until they hired a worker named Jasmine she just sits there and glares at everybody well cuz you can tell she thinks she's entitled and it doesn't stop at the business she will harass you outside of the business calling you names telling you she's going to hurt you that she's going to have her uncle kill you what an outstanding worker to have working for your business I think not.
Atmosphere: 2
Food: 4
Service: 2
Harmony Campbell
This is the second time in a row I ordered here and haven’t received all of my order. Almost have had only bad experiences here. I won’t be going back and have lost faith in this place.
Atmosphere: 3
Food: 3
Service: 3
Wendy Fincher
So I ordered my food got all the way home 20 minutes and found out I’m missing a bunch of stuff tried calling multiple times no answer there is no voicemail and they won’t make it right
Atmosphere: 1
Food: 1
Service: 1
Denise Christensen
Staff was very nice.
Food: 3
Service: 5
Viridiana Arteaga
Best costumer service today. Nice and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seasoned Curly Fries, Two Tacos, Jr Bacon Cheeseburger
Javier Contreras
My order was all messed up, they give me the wrong burger, my fries were cold and nasty, this isn’t the first time that this happens.
Brought my daughter here. The burgers were good, tasted fresh and made neatly. The fries tasted like they were all taken from the bottom of the day old pile. A mix of stale, hard, and curly fries (i ordered regular) in addition, i had to clean off my own table and in the half hour I was there, no one made a pass through the lobby area despite several employees walking orders out to cars and seeing what I could see. I arrived at around 1pm and am writing thins at 130pm.
Atmosphere: 1
Food: 3
Service: 4
paula brill (Knitting nana)
I love jack in the box and usually get the egg rolls but recently they're always out of sweet and sour sauce.
Atmosphere: 5
Food: 4
Service: 5
Allison Bliss
Always good! Just check your bag before leaving the window ;)
Atmosphere: 5
Food: 5
Service: 5
15danutat
Ontario Oregon has the worst jack in the box! Super slow. Got over charged. Didn’t get everything I paid for. I called them. They said to come back. Umm and wait in like for another 30 mins. Couldn’t go inside dinning room was closed. No I’m not waiting for that. Jack and the box has lost me for life. I’m done ✌🏻 this is like the third time this has happened. Not another penny will I spend there.
20 minutes after Mobile order time estimate this location hadnt even started our order despite checking in with the counter within moments of placing through app. Another half hour wait with our order being pushed behind every other customer and drive through order (most of which had to return with some issue or another), our food finally came out sub-par and with high levels of negative attitude from the apparent shift manager. Well worth the 10 min drive to the Fruitland location where service and food is always as should be.
Atmosphere: 2
Food: 2
Service: 1
We just ate at this Ontario jack in the box. Pop machine self service is not working and no offer from staff to fill our drinks without asking. They just hand us empty cups and their soda machine does not work
Worst service I have ever had. Brought our meals to us in sacks, clearly we were dining in
This was a fright
Atmosphere: 1
Food: 1
Service: 1
I requested a refund for the Gremlins Midnight Meal I purchased. I was instructed to pull around and wait for the order, which reasonably set the expectation that the meal was being prepared fresh. What I received looked nothing like the advertised Gremlins Midnight Meal shown on the poster and was not appetizing, especially considering the wait.
The most significant issue is that the meal is supposed to come with a specific Midnight Sauce, and I was also asked if I wanted extra sauce, which I confirmed. I did not receive any sauce at all—neither the included sauce nor the extra sauce I was asked about. This makes the order objectively incomplete.
When I returned to address the missing sauces, the situation was handled unprofessionally. The shift manager was dismissive and said, “I’m not going to argue with you, man,” despite the fact that I was not arguing—only calmly pointing out what was missing and what I received. I was also referred to as “this guy” and “man,” which is inappropriate and unprofessional, especially from someone in a leadership role.
There was also unnecessary confusion among staff while attempting to resolve what should have been a simple drive-through order. This reflects a lack of training, and upper management should be made aware of how this situation was handled.
I am not seeking anything beyond what is reasonable. I am simply requesting a refund due to an incomplete order, unmet expectations after being asked to wait, and unprofessional customer service
Atmosphere: 1
Food: 1
Service: 1
Place is pretty stinge with the sauces mc'donalds gives out more sauce then they do and the foods hardly ever on time
Atmosphere: 4
Food: 3
Service: 2
I used to love going into this store until they hired a worker named Jasmine she just sits there and glares at everybody well cuz you can tell she thinks she's entitled and it doesn't stop at the business she will harass you outside of the business calling you names telling you she's going to hurt you that she's going to have her uncle kill you what an outstanding worker to have working for your business I think not.
Atmosphere: 2
Food: 4
Service: 2
This is the second time in a row I ordered here and haven’t received all of my order. Almost have had only bad experiences here. I won’t be going back and have lost faith in this place.
Atmosphere: 3
Food: 3
Service: 3
So I ordered my food got all the way home 20 minutes and found out I’m missing a bunch of stuff tried calling multiple times no answer there is no voicemail and they won’t make it right
Atmosphere: 1
Food: 1
Service: 1
Staff was very nice.
Food: 3
Service: 5
Best costumer service today. Nice and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seasoned Curly Fries, Two Tacos, Jr Bacon Cheeseburger
My order was all messed up, they give me the wrong burger, my fries were cold and nasty, this isn’t the first time that this happens.
Atmosphere: 4
Food: 2
Service: 4
Restaurantji Recommends
Not as clean as most places but same great food.
Brought my daughter here. The burgers were good, tasted fresh and made neatly. The fries tasted like they were all taken from the bottom of the day old pile. A mix of stale, hard, and curly fries (i ordered regular) in addition, i had to clean off my own table and in the half hour I was there, no one made a pass through the lobby area despite several employees walking orders out to cars and seeing what I could see.
I arrived at around 1pm and am writing thins at 130pm.
Atmosphere: 1
Food: 3
Service: 4
I love jack in the box and usually get the egg rolls but recently they're always out of sweet and sour sauce.
Atmosphere: 5
Food: 4
Service: 5
Always good! Just check your bag before leaving the window ;)
Atmosphere: 5
Food: 5
Service: 5
Ontario Oregon has the worst jack in the box! Super slow. Got over charged. Didn’t get everything I paid for. I called them. They said to come back. Umm and wait in like for another 30 mins. Couldn’t go inside dinning room was closed. No I’m not waiting for that. Jack and the box has lost me for life. I’m done ✌🏻 this is like the third time this has happened. Not another penny will I spend there.
Loading...