I wish there was a 0 star rating that I could use for my review on this place. I came in with my care client who is a developmentally disabled person. This person loves Subway on fridays. We had not come to the Fir Ave. Location before, but I thought it would work best for what we were doing today. We came in and no one was there. So we stood by the order sign until someone came out ( a few minutes) The young woman that came out had body language that communicated that she was not happy about helping us. She didn't smile or welcome us. It made me feel uncomfortable. I asked if they took the subway coupons. I asked because they don't take them in Prineville and I needed to know to help us pick out what we would order. She snidely said, "What?" I asked her again because I thought she didn't hear me. She said sort of under her breathe that it depended on what kind of coupons they were. I had them in my hand so I unfolded them and said they were regular Subway coupons. Then she said something again under her breath and I said," what?" She talked to me like I was stuip saying, "well, this is a subway." Then I asked her if really needed to speak to me like that. I asked her if she was having day. She through her hands up, turned on her heal and walked to the back and told the other staff person to come with her and they left us standing there. It took me a minute to believe that they refusing our business. I looked around for a number to call for contact because I couldn't believe what just happened. Of course there was no contact info for anyone anywhere I could see. We left after I looked on line for another location. I have worked in foodservice. I know people can be rude sometimes. I would never do that. My line of work requires me to be very patient and empathetic. When I was asking her if she was having a bad day I meant it to be thoughtful not bossy. I really hope whatever was going wrong gets better. We will not be returning. In fact I think I will go to a non-chain deli from now on. Nobody deserves to be talked to or treated like that. I believe if the owners really cared about the service at their restaurant they would post a contact for people to let them know.
Atmosphere: 1
Food: 1
Service: 1
Jessica Heitman
Corey G. at the Fir St location made our day today, with his friendliness and enthusiasm! Thanks!!
Atmosphere: 5
Food: 5
Service: 5
Lauren Myers-Ramirez
Beware! Ordered delivery with the Subway App. The delivery was completed by a door dash driver but the order was placed through Subway. Well I only received 1 of the 3 items I ordered. There is no number to call to get a refund or receive the remainder of my order. I called the store and the employee told me to call someone else, they can’t help. Told me to “call DoorDash”. The order was not placed through DoorDash, and there is no number to call. I asked who to call and they said they don’t know and couldn’t help me. I asked if there was a manager available and she said not until tomorrow. There is no number to call in the app or website, only “submit feedback”. Don’t order from this store for delivery!
Atmosphere: 1
Food: 1
Service: 1
Donna Lowry
The sandwich was awesome! Customer service 👍
Atmosphere: 5
Food: 5
Service: 5
Meg
Worst customer service today. I ordered in the app and had already paid. Got there and they didn’t have the order yet, which is fine. It happens. But the girl was then asked to make my sandwich and she was incredibly rude. I apologized, I was friendly and kind, and most of the time she didn’t even respond. Just a couple eye rolls. She seemed SO annoyed to just do her job. At the end, I apologized again and stated it wasn’t my fault and her response was “it’s fine.” No apology on their end or “thanks for understanding” or anything. If you don’t like people, maybe don’t work where you have to interact with the public. Just left a sour taste in my mouth at 8 in the morning.
John Sutton
The guy who made the sandwiches was awesome, but the girl at checkout was horrible she was so rude to me I walked our and my wife had to deal with her. I will never go back to this subway store again.
Atmosphere: 4
Food: 5
Service: 1
Jason VDSuarez
Attitude immediately when walking in, sighing the entire time, zero customer service, throwing there utensils, eye rolling when asking for our order. Food is good to the extent but they barely tried with making it. customer service is bad.
Atmosphere: 1
Food: 1
Service: 1
J.B.
Usually always good food but be careful with the Tuna Sandwich. I ended up with food poisoning, same with the person I shared the Sandwich with.
Atmosphere: 5
Food: 3
Service: 5
Sherry Hoyer
I'm not sure why but this subway always seems to have dry bread. The service is ok and the resturant is pretty clean. Just wish the bread was better. Also, Really wish they had healthier choices for meat. Processed meats loaded with sodium! Not healthy. Come on subway you can do better!
Atmosphere: 4
Food: 2
Service: 4
Angela “Angel Cruse” Cruse
It's much better in the Redmond store than in the Madras subway store. They treat you better!
I wish there was a 0 star rating that I could use for my review on this place. I came in with my care client who is a developmentally disabled person. This person loves Subway on fridays. We had not come to the Fir Ave. Location before, but I thought it would work best for what we were doing today. We came in and no one was there. So we stood by the order sign until someone came out ( a few minutes) The young woman that came out had body language that communicated that she was not happy about helping us. She didn't smile or welcome us. It made me feel uncomfortable. I asked if they took the subway coupons. I asked because they don't take them in Prineville and I needed to know to help us pick out what we would order. She snidely said, "What?" I asked her again because I thought she didn't hear me. She said sort of under her breathe that it depended on what kind of coupons they were. I had them in my hand so I unfolded them and said they were regular Subway coupons. Then she said something again under her breath and I said," what?" She talked to me like I was stuip saying, "well, this is a subway."
Then I asked her if really needed to speak to me like that. I asked her if she was having day. She through her hands up, turned on her heal and walked to the back and told the other staff person to come with her and they left us standing there. It took me a minute to believe that they refusing our business. I looked around for a number to call for contact because I couldn't believe what just happened. Of course there was no contact info for anyone anywhere I could see. We left after I looked on line for another location. I have worked in foodservice. I know people can be rude sometimes. I would never do that. My line of work requires me to be very patient and empathetic. When I was asking her if she was having a bad day I meant it to be thoughtful not bossy. I really hope whatever was going wrong gets better. We will not be returning. In fact I think I will go to a non-chain deli from now on. Nobody deserves to be talked to or treated like that. I believe if the owners really cared about the service at their restaurant they would post a contact for people to let them know.
Atmosphere: 1
Food: 1
Service: 1
Corey G. at the Fir St location made our day today, with his friendliness and enthusiasm! Thanks!!
Atmosphere: 5
Food: 5
Service: 5
Beware! Ordered delivery with the Subway App. The delivery was completed by a door dash driver but the order was placed through Subway. Well I only received 1 of the 3 items I ordered. There is no number to call to get a refund or receive the remainder of my order. I called the store and the employee told me to call someone else, they can’t help. Told me to “call DoorDash”. The order was not placed through DoorDash, and there is no number to call. I asked who to call and they said they don’t know and couldn’t help me. I asked if there was a manager available and she said not until tomorrow. There is no number to call in the app or website, only “submit feedback”. Don’t order from this store for delivery!
Atmosphere: 1
Food: 1
Service: 1
The sandwich was awesome! Customer service 👍
Atmosphere: 5
Food: 5
Service: 5
Worst customer service today. I ordered in the app and had already paid. Got there and they didn’t have the order yet, which is fine. It happens. But the girl was then asked to make my sandwich and she was incredibly rude. I apologized, I was friendly and kind, and most of the time she didn’t even respond. Just a couple eye rolls. She seemed SO annoyed to just do her job. At the end, I apologized again and stated it wasn’t my fault and her response was “it’s fine.” No apology on their end or “thanks for understanding” or anything. If you don’t like people, maybe don’t work where you have to interact with the public. Just left a sour taste in my mouth at 8 in the morning.
The guy who made the sandwiches was awesome, but the girl at checkout was horrible she was so rude to me I walked our and my wife had to deal with her. I will never go back to this subway store again.
Atmosphere: 4
Food: 5
Service: 1
Attitude immediately when walking in, sighing the entire time, zero customer service, throwing there utensils, eye rolling when asking for our order. Food is good to the extent but they barely tried with making it. customer service is bad.
Atmosphere: 1
Food: 1
Service: 1
Usually always good food but be careful with the Tuna Sandwich. I ended up with food poisoning, same with the person I shared the Sandwich with.
Atmosphere: 5
Food: 3
Service: 5
I'm not sure why but this subway always seems to have dry bread. The service is ok and the resturant is pretty clean. Just wish the bread was better. Also, Really wish they had healthier choices for meat. Processed meats loaded with sodium! Not healthy. Come on subway you can do better!
Atmosphere: 4
Food: 2
Service: 4
It's much better in the Redmond store than in the Madras subway store. They treat you better!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always love subway. As long as the people are friendly, sandwiches always good. You get what you ask for made right in front of your eyes.
Atmosphere: 4
Food: 5
Service: 5
Adam helped me and he was great. He is the reason I will go back to this
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara
It's much better in the Redmond store than in the Madras subway store. They treat you better!
Atmosphere: 5
Food: 5
Service: 5
Love this place, of course I kinda wish they would put ice cream on the menu.
Kid-friendliness: Kids can order there on sandwich if they like
Atmosphere: 5
Food: 5
Service: 5
When did you stop heating the Chicken Teriyaki sandwich?
Atmosphere: 5
Food: 1
Service: 3
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