Red Robin Gourmet Burgers and Brews

We went to Red Robin last night for my boyfriend’s birthday dinner. We had Jaiden as our waitress and she was so AWESOME. She was so efficient, friendly and accommodating. Thank you for giving us such a great experience!

$35 bucks for two hamburgers is not worth it. I think they used canned mushrooms for the Mushroom Swiss Burger. Won't be going back!

Atmosphere: 4

Food: 3

Service: 5

Emilie was a great server and made our experience a great one. She was polite, timely, and had a great attitude that added to my wife & i’s experience.

Thanks again Emilie!

Atmosphere: 4

Food: 5

Service: 5

Burgers lately haven't been great for me but I got the Southwest salad this time and it was really good!

Atmosphere: 5

Food: 4

Service: 5

Great service. Food always good.

Atmosphere: 5

Food: 5

Service: 5

Burgers were greasy and lacking flavor

Atmosphere: 3

Food: 2

Service: 4

Basic taste. Nothing special and expensive

Food: 2

Great food and service

Atmosphere: 5

Food: 5

Service: 5

I had a very disappointing experience at Red Robin due to the poor service from our waitress, Bethany. I came in for their current promotion — $9.99 for a burger, fries, and a drink. The promotion clearly states that upgrades like lemonades and milkshakes are allowed for an additional charge. Bethany even acknowledged there would be a $1.99 charge when I ordered a freckled lemonade, which I was fine with.

But halfway through the meal, she came back to our table and very condescendingly told me she wasn’t supposed to give me the lemonade, that it wasn’t included, and that next time she wouldn’t be doing that again. She made a big deal out of it in front of other customers, and it was extremely embarrassing. People were staring, and it completely ruined my appetite.

She claimed she “removed” the charge this time, but the issue wasn’t the cost—it was the way she handled it. I’ve never felt so talked down to by a server. I won’t be returning to this Red Robin, all because of how this situation was handled.

Atmosphere: 3

Food: 5

Service: 1

Always good place to eat here

Atmosphere: 5

Food: 5

Service: 5

The worst customer service hostess. I ordered online it said food wood be done ready for pick up at 1800 I was there around 1755 checked in with hostess, she went back to check in my food and came back and told me they are still working on it. So I waited for over 30 minutes another customer came in at 1820 that also ordered online for pick up at 1800. She checked in and received her food right away. I do realize this is prime time for take out my issue is with the obviously, TIRED hostess that never even bothered to get back to my with my food, by the time I received my dinner it was cold and things missing. She also argued with me about paying when I told her I ordered and payed online. She then had to take the food back and look at the receipt showing that I already paid.

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Hamburger, Whiskey River BBQ, French Fries

Very nice

Atmosphere: 5

Food: 5

Service: 5

Went in with a group of 6 and got seated right away. Kelly was our server, and she was absolutely amazing.

Atmosphere: 5

Food: 5

Service: 5

Already good food and service

Atmosphere: 3

Food: 3

Service: 4

Stephanie was our Waitress for the night and my gosh she was amazing! She was knowledge about allergies for each item and provided such great service. Great for celiac disease because they have a separate fryer and gluten free patties/bread.

Dietary restrictions: Gluten and celiac disease

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Hamburger