I visited this Panda Express about an hour and 20 minutes before closing, and the experience was very disappointing. When I arrived, there were very limited food options available, and they told me they wouldn’t make fried rice or orange chicken — even though these are staple items and I still saw them making other dishes. When I asked, they said it was “too late” in the night, even though there was still plenty of time before closing.
The staff seemed annoyed that we came in, even though we were ordering food to-go. After we finished ordering and filling drinks, one of the employees actually turned off the lights as a joke while laughing and playfully smacking another worker, which was extremely unprofessional and disrespectful. The manager eventually turned the lights back on, but by then the experience already felt negative and unwelcoming.
If a restaurant is open, customers should be able to expect the full menu (especially the most popular items) and respectful service. This visit left a really poor impression, and I hope management takes action to improve how late-evening customers are treated.
Atmosphere: 1
Food: 2
Service: 1
Simon Orton (Notro nomiS)
The staff appeared to be experiencing significant strain despite a lack of customer volume, and the chow mein was undercooked.
Atmosphere: 1
Food: 1
Service: 1
Nicholas Roe
No orange chicken made and unwilling to make more within a certain amount of time from closing. Thats your most popular item lmao I heard the person behind me also try to order it. Come earlier than 830 if trying to get orange chicken
Edit as I look through the reviews it looks like this location is conserving how much they make so people constantly have to wait on food. Explains why they are out of things
grif5332
New review: a lot frustrated. Ordered a 3 entree plate. 2 teriyaki chicken and a honey walnut shrimp. Told me to go park and wait. Ok. When I got home....no honey walnut shrimp. So, I for a 2 entree plate I paid for 3 AND the markup on the shrimp. Really pissed off...
And, they didn't give me teriyaki sauce. So....a no teriyaki teriyaki plate. Like, wtf....
Former review: Love this place. Generally my go to fast food spot in Sandy. The food is good and the staff are always nice.
T B
Ordered chow mein and I think they misunderstood me to say “strictly cabbage please.” Roughly 5 noodles.
Recommended dishes: Orange Chicken Chow Mein
Shannon Shora
I love the Sandy Store because the service is good and food is fresh! Plus I eat here several times a week and they don’t short me on my regular order of Teriyaki bowl and 6 sweet and Sour Sauces! 🙌🏻
Atmosphere: 5
Food: 5
Service: 5
Erin Galbreath
Went through the drive thru multiple times but the last 3 consecutive times we were asked to pull around and park. We were given a time on how long it would take our food to cook. So we pulled around and waited longer than what was said and no one came out to give us our food. When we finally had enough we went inside and asked about our food, they said sorry we didn't know about your order. Really I call BS. The first time I can make an exception, but the second time is inexcusable the third time is absolutely unforgivable. I DO NOT RECOMMEND.
Atmosphere: 2
Food: 2
Service: 1
Unknown
Service went downhill couple years ago manager of this location is incompetent and needs to be replaced
Service: 1
Michael Brooks
Normally good this time not so much went with a group very short on amount of food service was not the best.
Best orange chicken from panda I’ve ever had. 10/7/24 at 2:30 pm someone was fr cooking in that kitchen today
Food: 5
Amber Wagner
I really appreciate this place. There's not a lot of healthy food in Sandy, most of it's fried, greasy, and gross. Panda has been a lifeline for us since we moved here. The portions could be bigger, and it's not the fastest drive thru because it's not all out of a fryer. But it's so nice to be able to get a plate of veggies and meat. It's not home cooked good, but it's better than pretty much everywhere we've tried in Sandy. I really appreciate being able to get a healthy meal, at a reasonable price, that I didn't have to cook myself.
Atmosphere: 4
Food: 5
Service: 5
Lisa Schedin
Very disappointed in the bowl ordered through the drive thru. Only 4 pieces of beef and the noodles were not the same. No sauce either
Food: 1
Service: 2
ashley montiel
I ordered six ragoons and a side of small orange chicken and got 5 pieces of orange chicken. What the hell is that. I called to complain and of course no one answered. I didn't pay that much to get 5. Small pieces of meat. What a joke. This panda has gotten horrible at service customer service and food quality. Horrible. Won't go back
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Orange Chicken Chow Mein
Cortlyn
I keep hoping this place will get better but every time we go we are sorely disappointed! Last time we went to this location they were out of almost everything and the food was cold. Service is absolutely terrible the workers don’t care at all and don’t care if the food is bad or if they are out of everything. Today when we went the Beijing beef was extremely chewy and the fried rice was not done and hard/crispy. They barely give you anything on your plate and are more worried about online orders and drive through that when you come in they don’t acknowledge you and do everything else. We haven’t had a good experience here in a long time and got super sick after this time. Literally 10 minutes after leaving we were both extremely sick.
I visited this Panda Express about an hour and 20 minutes before closing, and the experience was very disappointing. When I arrived, there were very limited food options available, and they told me they wouldn’t make fried rice or orange chicken — even though these are staple items and I still saw them making other dishes. When I asked, they said it was “too late” in the night, even though there was still plenty of time before closing.
The staff seemed annoyed that we came in, even though we were ordering food to-go. After we finished ordering and filling drinks, one of the employees actually turned off the lights as a joke while laughing and playfully smacking another worker, which was extremely unprofessional and disrespectful. The manager eventually turned the lights back on, but by then the experience already felt negative and unwelcoming.
If a restaurant is open, customers should be able to expect the full menu (especially the most popular items) and respectful service. This visit left a really poor impression, and I hope management takes action to improve how late-evening customers are treated.
Atmosphere: 1
Food: 2
Service: 1
The staff appeared to be experiencing significant strain despite a lack of customer volume, and the chow mein was undercooked.
Atmosphere: 1
Food: 1
Service: 1
No orange chicken made and unwilling to make more within a certain amount of time from closing. Thats your most popular item lmao I heard the person behind me also try to order it. Come earlier than 830 if trying to get orange chicken
Edit as I look through the reviews it looks like this location is conserving how much they make so people constantly have to wait on food. Explains why they are out of things
New review: a lot frustrated. Ordered a 3 entree plate. 2 teriyaki chicken and a honey walnut shrimp. Told me to go park and wait. Ok. When I got home....no honey walnut shrimp. So, I for a 2 entree plate I paid for 3 AND the markup on the shrimp. Really pissed off...
And, they didn't give me teriyaki sauce. So....a no teriyaki teriyaki plate. Like, wtf....
Former review: Love this place. Generally my go to fast food spot in Sandy. The food is good and the staff are always nice.
Ordered chow mein and I think they misunderstood me to say “strictly cabbage please.” Roughly 5 noodles.
Recommended dishes: Orange Chicken Chow Mein
I love the Sandy Store because the service is good and food is fresh! Plus I eat here several times a week and they don’t short me on my regular order of Teriyaki bowl and 6 sweet and Sour Sauces! 🙌🏻
Atmosphere: 5
Food: 5
Service: 5
Went through the drive thru multiple times but the last 3 consecutive times we were asked to pull around and park. We were given a time on how long it would take our food to cook. So we pulled around and waited longer than what was said and no one came out to give us our food. When we finally had enough we went inside and asked about our food, they said sorry we didn't know about your order. Really I call BS. The first time I can make an exception, but the second time is inexcusable the third time is absolutely unforgivable. I DO NOT RECOMMEND.
Atmosphere: 2
Food: 2
Service: 1
Service went downhill couple years ago manager of this location is incompetent and needs to be replaced
Service: 1
Normally good this time not so much went with a group very short on amount of food service was not the best.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fried Rice, Orange Chicken Chow Mein, Teriyaki Chicken
Very LOUD! Not relaxing.
Cooking pans and manager are very loud.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Best orange chicken from panda I’ve ever had. 10/7/24 at 2:30 pm someone was fr cooking in that kitchen today
Food: 5
I really appreciate this place. There's not a lot of healthy food in Sandy, most of it's fried, greasy, and gross. Panda has been a lifeline for us since we moved here. The portions could be bigger, and it's not the fastest drive thru because it's not all out of a fryer. But it's so nice to be able to get a plate of veggies and meat. It's not home cooked good, but it's better than pretty much everywhere we've tried in Sandy. I really appreciate being able to get a healthy meal, at a reasonable price, that I didn't have to cook myself.
Atmosphere: 4
Food: 5
Service: 5
Very disappointed in the bowl ordered through the drive thru. Only 4 pieces of beef and the noodles were not the same. No sauce either
Food: 1
Service: 2
I ordered six ragoons and a side of small orange chicken and got 5 pieces of orange chicken. What the hell is that. I called to complain and of course no one answered. I didn't pay that much to get 5. Small pieces of meat. What a joke. This panda has gotten horrible at service customer service and food quality. Horrible. Won't go back
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Orange Chicken Chow Mein
I keep hoping this place will get better but every time we go we are sorely disappointed! Last time we went to this location they were out of almost everything and the food was cold. Service is absolutely terrible the workers don’t care at all and don’t care if the food is bad or if they are out of everything. Today when we went the Beijing beef was extremely chewy and the fried rice was not done and hard/crispy. They barely give you anything on your plate and are more worried about online orders and drive through that when you come in they don’t acknowledge you and do everything else. We haven’t had a good experience here in a long time and got super sick after this time. Literally 10 minutes after leaving we were both extremely sick.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Bottled Water
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