Checker Sophie was excellent when her lane got busy and most of us were patient, but a rude couple berated her and brought her to tears because they had to wait in line longer than they wanted. The couple even sought out the manager on duty trying to do whatever they could to get her in trouble. After watching this for about 5 minutes I couldn't help but step in and explain to these insensitive people that they were the cause of the entire incident and that they should apologize. Managers Ben & Abby remained poised and handled the situation admirably and told me they have lots of customers who treat them poorly. I realize this is a difficult time for a lot of people, but there is no excuse for being anything but kind to people who are serving you. I'm sorry Sophie and the rest of the staff for the stress that rude & unfriendly customers cause your work days. I respect and admire you all and will continue to shop at your store.
Sande Howard
The meat department is really good. Friendly staff as well
Sebastian K.
If you are a frequent reader of my reviews, you likely know that I absolutely LOATHE Safeway. I was born, raised and continue to shop at Kroger-owned stores as they have transparent pricing (and give you sale price without membership card,) more amenities and are much more flexible about coupons and honoring prices. My experience earlier this week at this store exemplifies why I hate Safeway and all of its affiliates. The required "Rewards Card" or whatever they call it rarely works; I have loaded coupons on it, yet they almost never register when I go check out (even after verifying it is the correct product.) The prices are always higher; their "full" price is highway robbery and their sale price is still higher than Fred Meyer or even Target (which I complain has high grocery prices too.) I used the self-checkout line and had to have someone come over and correct my order. They slowly went through the ad and had to ask me several questions about each item, whether the tag was "correct" and such. Look, I'm not trying to get one over on the store; I am showing you the coupon and you can verify the tag, but the onus should not be on the customer, it should be on the store. The person helping me also gave off the "I don't care" attitude that didn't help matters, and their job performance was lackadaisical. I get it; I've worked grocery before and it's not a pleasant or fun job, but at least know how to fix someone's problem and not take it out on the customer. Even after that fiasco, several of the prices on the receipt were wrong but at that point I decided to just never come back. They can take the few dollars extra they made off of my ignorance this time, but I will go to Fred Meyer or just about any other grocery store from now on and give them my money.
M A.
It's unfortunate that this establishment isn't being properly trained on how to treat people with a medical disability, or that they don't care enough to question basic human legal rights. I was just discriminated against by Brandon, the grocery manager. I called to get the store number and correct spelling of first and last names for my ADA formal complain and was told that "it's just what I'm told to say and do." Lucky for me, there are laws set in place that protect me and others like me. So, if you have experienced this also at this store, you can file a formal complaint with the ADA. Hopefully it will lead to better training within.
T. A.
Friendly people, good customer service, good selection, store looks very clean, store is big enough you don't feel crowded. I've been happy grocery shopping here.
Gordon P.
I went to my local Safeway today as I've done now for the last 15 years. Mask on and spirits high I pressed forward. I stayed the distance but notice one women without a mask, I did not confront her but I did stop at customer services and inquired about "mask rules". Right off the guy behind counter said something like (tell it to or check with the Governor about it) That's was not what I needed to hear, the guy was being an A-hole! If Safeway isn't working with everyone wanting to get control of Covid19 then I need to find another store to shop. If one has a condition so as to not be able to wear a mask then order and pick-up but please don't be a 'spreader'.
Kiley C.
My daughter decided 4 days ago she wanted a "Donut birthday cake" for her virtual 5th birthday party today. I had no idea where to even find one so I called the bakery here. I asked them for a cake that looked like a donut with pink frosting and rainbow sprinkles. They said they hadn't made one like that before but would do their best. With everything going on right now I couldn't go there in person and show them a picture, so I kind of just figured it is what it is and we'd be happy with whatever we could get. I called the day of her birthday to check whether it was ready and tell them my husband would pick it up, and the sweet lady on the phone said, "Oh that's right the donut cake! It turned out so stinking cute I can't wait for you to see it." My husband brought it home and it was SO ADORABLE and SO YUMMY. Not only was it a cake with pink frosting but they also frosted and textured the bottom half to look like an actual donut. Thank you to the bakery staff for making my daughter's quarantine birthday a little brighter!
Alanna J.
I had a very uncomfortable experience checking out. The checker ( JENN L) was very impatient, short in tone with me, and just plain rude. As soon as I started putting my many groceries on the belt she didn't even wait for me to put them on before she started turning the belt She didn't even say hello... just ... did you bring bags? No? Paper or plastic? The nonstop of the belt was making me feel like she was purposely trying to speed me up as I had my 8 month old baby strapped to my chest. My baby coughed and she right away yelled to her coworkers asking if they got more hand sanitizer...Making me feel more unwelcomed and uncomfortable? Once I got everything on I asked her a question and she was very short said "I don't know" very fast like she was annoyed. I had an ebt card that covered most of the transaction. But was surprised that some of the items I bought were not covered. I asked her... do you know what wasn't covered? She didn't even bother to look at the screen... she just said "no" and gave me a dirty look because now there was someone in line behind me. So I said just a moment and I had to transfer money over to the only other card I had with me and she was like "we don't have time for this. I'm sending you over to customer service" and I said no please just wait a second and now I'm super embarrassed on the verge of tears. I told her this too. She didn't apologize. She just looked at me and said "just doin my job" ... well if her job was making people feel really uncomfortable and embarrassed then she did her job. such an awful experience. I left the store feeling really upset but I had my baby with me so I just left. I don't plan to come back for a long time and will stay far away from that mean woman!
Matt D.
Nicest employees and a great community of folks. Got a worker to help me one time with shaving my back in the bathroom. Who's willing to do that? Obviously he was A highly trained employee
Chris E.
I've been going to Safeway in Sherwood for years, and generally have had an OK experience, but recently had a horrible experience. I bought my girlfriend flowers through a website recommended by a friend for Valentine's Day. I didn't know, but they outsourced them to the Safeway florist. Even though I paid for delivery on 2/14, on the 15th we got a call from the Safeway florist department saying they weren't able to deliver and we could pick up there. Fine. Not their fault. We went to pick them up, and my girlfriend starts giving me a hard time about ordering the wrong thing - for some reason, she HATES carnations. She knew it wasn't their fault, and I was swearing that wasn't the arrangement I ordered, but not blaming the Safeway people at all. I pay for the flowers, go on our way buying groceries. I'm at the other end of the Produce department, quite a way from the Florist department, when the Florist comes up to me and says "I don't care who the f**k you think you are, but you're not allowed to treat people like that". I relayed that we weren't talking to her, that we weren't even complaining about her, and maybe a better approach for her would be to just walk away before she ended up looking really ridiculous. She proceeded to tell me "and your wife's a b****** when a manager (Kaleb) approached saying he'd heard a complaint from the employees of the florist department about a complaining customer. I told him what was happening, all with this florist yelling at me with him there. Long story short, he talked with them, they basically admitted to what I said happened, and he apologized for them and gave me a gift certificate (I donated it at the register). Said "they both had a lot going on in their lives". I've e-mailed the Safeway corporate website in the 2 weeks since, and haven't yet received a response. These guys did a decent job with the flowers, but to be honest buying flowers shouldn't be a combative experience where you're chased down and cursed out by an employee. Didn't intend to buy flowers there in the first place, but unless it's absolutely essential I won't be buying anything else there as long as they leave this person unaddressed. Recommend avoiding at all costs.
The checkout lines are always really slow! There's never enough checkers and managers don't respond for backup cashier duties. Do they not care? Very poorly managed. Not to mention the manager up front has been promising customers self checkout for over a year now and still nothing! Oh and did I mention it takes 5-20 minutes to get help in the bottle return and or customer service? And the bathrooms are disgusting, they need a remodel!
Krystal Ann
Best customer service hands down!! The people that work at this store make your shopping experience wonderful week after week!
Lisa Arbini Jaeger
Worst customer service. Produce is only so so and inconsistent. Employees don't care. Only decent dept that is personable is the Pharmacy. If Sherwood has another grocery store option I wouldn't come back. Pain to have to cross highway in traffic for this place.
Steve M.
It is impossible to drop into this location to pick up a couple of things and get out quick. Today at 12:30, four check stands open, at least eight people in each line. Many had a few items and could have used express lane...IF IT WERE OPEN! Last time for this store. The parking lot access is horrible. Not Safeway's fault.
Jared A.
I am not a super fan of the Safeway in Sherwood. I really preferred Albertson's before they closed. I don't have much bad to say about the store layout, offering or employees. I think that it is adequate and for the most part all the employees are friendly and helpful. My biggest complaint really goes towards the corporate management of this store. Since they are the only "better" quality grocery store in Sherwood it is congested most every hour of most every day. You would be super hard pressed to pop in for just a gallon of milk without it taking you 20 minutes or better. They just don't have enough check stands to get people through in a timely manner. There is a Starbucks right in the heart of the check out area which could really be utilized for more checkout lines and maybe even put in a self checkout pod. That way you can speed people through faster. Overall I appreciate shopping here versus going to Freed Meyer in Newberg or Walmart here in Sherwood.
Checker Sophie was excellent when her lane got busy and most of us were patient, but a rude couple berated her and brought her to tears because they had to wait in line longer than they wanted. The couple even sought out the manager on duty trying to do whatever they could to get her in trouble. After watching this for about 5 minutes I couldn't help but step in and explain to these insensitive people that they were the cause of the entire incident and that they should apologize. Managers Ben & Abby remained poised and handled the situation admirably and told me they have lots of customers who treat them poorly. I realize this is a difficult time for a lot of people, but there is no excuse for being anything but kind to people who are serving you. I'm sorry Sophie and the rest of the staff for the stress that rude & unfriendly customers cause your work days. I respect and admire you all and will continue to shop at your store.
The meat department is really good. Friendly staff as well
If you are a frequent reader of my reviews, you likely know that I absolutely LOATHE Safeway. I was born, raised and continue to shop at Kroger-owned stores as they have transparent pricing (and give you sale price without membership card,) more amenities and are much more flexible about coupons and honoring prices. My experience earlier this week at this store exemplifies why I hate Safeway and all of its affiliates. The required "Rewards Card" or whatever they call it rarely works; I have loaded coupons on it, yet they almost never register when I go check out (even after verifying it is the correct product.) The prices are always higher; their "full" price is highway robbery and their sale price is still higher than Fred Meyer or even Target (which I complain has high grocery prices too.) I used the self-checkout line and had to have someone come over and correct my order. They slowly went through the ad and had to ask me several questions about each item, whether the tag was "correct" and such. Look, I'm not trying to get one over on the store; I am showing you the coupon and you can verify the tag, but the onus should not be on the customer, it should be on the store. The person helping me also gave off the "I don't care" attitude that didn't help matters, and their job performance was lackadaisical. I get it; I've worked grocery before and it's not a pleasant or fun job, but at least know how to fix someone's problem and not take it out on the customer. Even after that fiasco, several of the prices on the receipt were wrong but at that point I decided to just never come back. They can take the few dollars extra they made off of my ignorance this time, but I will go to Fred Meyer or just about any other grocery store from now on and give them my money.
It's unfortunate that this establishment isn't being properly trained on how to treat people with a medical disability, or that they don't care enough to question basic human legal rights. I was just discriminated against by Brandon, the grocery manager. I called to get the store number and correct spelling of first and last names for my ADA formal complain and was told that "it's just what I'm told to say and do." Lucky for me, there are laws set in place that protect me and others like me. So, if you have experienced this also at this store, you can file a formal complaint with the ADA. Hopefully it will lead to better training within.
Friendly people, good customer service, good selection, store looks very clean, store is big enough you don't feel crowded. I've been happy grocery shopping here.
I went to my local Safeway today as I've done now for the last 15 years. Mask on and spirits high I pressed forward. I stayed the distance but notice one women without a mask, I did not confront her but I did stop at customer services and inquired about "mask rules". Right off the guy behind counter said something like (tell it to or check with the Governor about it) That's was not what I needed to hear, the guy was being an A-hole! If Safeway isn't working with everyone wanting to get control of Covid19 then I need to find another store to shop. If one has a condition so as to not be able to wear a mask then order and pick-up but please don't be a 'spreader'.
My daughter decided 4 days ago she wanted a "Donut birthday cake" for her virtual 5th birthday party today. I had no idea where to even find one so I called the bakery here. I asked them for a cake that looked like a donut with pink frosting and rainbow sprinkles. They said they hadn't made one like that before but would do their best. With everything going on right now I couldn't go there in person and show them a picture, so I kind of just figured it is what it is and we'd be happy with whatever we could get. I called the day of her birthday to check whether it was ready and tell them my husband would pick it up, and the sweet lady on the phone said, "Oh that's right the donut cake! It turned out so stinking cute I can't wait for you to see it." My husband brought it home and it was SO ADORABLE and SO YUMMY. Not only was it a cake with pink frosting but they also frosted and textured the bottom half to look like an actual donut. Thank you to the bakery staff for making my daughter's quarantine birthday a little brighter!
I had a very uncomfortable experience checking out. The checker ( JENN L) was very impatient, short in tone with me, and just plain rude. As soon as I started putting my many groceries on the belt she didn't even wait for me to put them on before she started turning the belt She didn't even say hello... just ... did you bring bags? No? Paper or plastic? The nonstop of the belt was making me feel like she was purposely trying to speed me up as I had my 8 month old baby strapped to my chest. My baby coughed and she right away yelled to her coworkers asking if they got more hand sanitizer...Making me feel more unwelcomed and uncomfortable? Once I got everything on I asked her a question and she was very short said "I don't know" very fast like she was annoyed. I had an ebt card that covered most of the transaction. But was surprised that some of the items I bought were not covered. I asked her... do you know what wasn't covered? She didn't even bother to look at the screen... she just said "no" and gave me a dirty look because now there was someone in line behind me. So I said just a moment and I had to transfer money over to the only other card I had with me and she was like "we don't have time for this. I'm sending you over to customer service" and I said no please just wait a second and now I'm super embarrassed on the verge of tears. I told her this too. She didn't apologize. She just looked at me and said "just doin my job" ... well if her job was making people feel really uncomfortable and embarrassed then she did her job. such an awful experience. I left the store feeling really upset but I had my baby with me so I just left. I don't plan to come back for a long time and will stay far away from that mean woman!
Nicest employees and a great community of folks. Got a worker to help me one time with shaving my back in the bathroom. Who's willing to do that? Obviously he was A highly trained employee
I've been going to Safeway in Sherwood for years, and generally have had an OK experience, but recently had a horrible experience. I bought my girlfriend flowers through a website recommended by a friend for Valentine's Day. I didn't know, but they outsourced them to the Safeway florist. Even though I paid for delivery on 2/14, on the 15th we got a call from the Safeway florist department saying they weren't able to deliver and we could pick up there. Fine. Not their fault. We went to pick them up, and my girlfriend starts giving me a hard time about ordering the wrong thing - for some reason, she HATES carnations. She knew it wasn't their fault, and I was swearing that wasn't the arrangement I ordered, but not blaming the Safeway people at all. I pay for the flowers, go on our way buying groceries. I'm at the other end of the Produce department, quite a way from the Florist department, when the Florist comes up to me and says "I don't care who the f**k you think you are, but you're not allowed to treat people like that". I relayed that we weren't talking to her, that we weren't even complaining about her, and maybe a better approach for her would be to just walk away before she ended up looking really ridiculous. She proceeded to tell me "and your wife's a b****** when a manager (Kaleb) approached saying he'd heard a complaint from the employees of the florist department about a complaining customer. I told him what was happening, all with this florist yelling at me with him there. Long story short, he talked with them, they basically admitted to what I said happened, and he apologized for them and gave me a gift certificate (I donated it at the register). Said "they both had a lot going on in their lives". I've e-mailed the Safeway corporate website in the 2 weeks since, and haven't yet received a response. These guys did a decent job with the flowers, but to be honest buying flowers shouldn't be a combative experience where you're chased down and cursed out by an employee. Didn't intend to buy flowers there in the first place, but unless it's absolutely essential I won't be buying anything else there as long as they leave this person unaddressed. Recommend avoiding at all costs.
Restaurantji Recommends
The checkout lines are always really slow! There's never enough checkers and managers don't respond for backup cashier duties. Do they not care? Very poorly managed. Not to mention the manager up front has been promising customers self checkout for over a year now and still nothing! Oh and did I mention it takes 5-20 minutes to get help in the bottle return and or customer service? And the bathrooms are disgusting, they need a remodel!
Best customer service hands down!! The people that work at this store make your shopping experience wonderful week after week!
Worst customer service. Produce is only so so and inconsistent. Employees don't care. Only decent dept that is personable is the Pharmacy. If Sherwood has another grocery store option I wouldn't come back. Pain to have to cross highway in traffic for this place.
It is impossible to drop into this location to pick up a couple of things and get out quick. Today at 12:30, four check stands open, at least eight people in each line. Many had a few items and could have used express lane...IF IT WERE OPEN! Last time for this store. The parking lot access is horrible. Not Safeway's fault.
I am not a super fan of the Safeway in Sherwood. I really preferred Albertson's before they closed. I don't have much bad to say about the store layout, offering or employees. I think that it is adequate and for the most part all the employees are friendly and helpful. My biggest complaint really goes towards the corporate management of this store. Since they are the only "better" quality grocery store in Sherwood it is congested most every hour of most every day. You would be super hard pressed to pop in for just a gallon of milk without it taking you 20 minutes or better. They just don't have enough check stands to get people through in a timely manner. There is a Starbucks right in the heart of the check out area which could really be utilized for more checkout lines and maybe even put in a self checkout pod. That way you can speed people through faster. Overall I appreciate shopping here versus going to Freed Meyer in Newberg or Walmart here in Sherwood.