Your team members were absolutely amazing. They did nothing wrong to prompt this correspondence. My criticisms in this communication are headed directly to your greedy corporate morons that have leveraged themselves back out of my wallet.
Every-Single-Day I buy my coffee from Dari Mart here in Eugene. They offer incredible breakfast options AND have the friendliest team members in the game. However, this morning, while I was leaving the gym, I offered the dudes at the front desk that I would be happy to pick them up whatever they want from Dutch Bros since you guys are in the same parking lot. Now at Deri Mart I normally spend $1.75 for a large 20oz black coffee and SOMEtimes I put a little hot chocolate into it, because it’s the same price as the drip coffee, and my beverage, is again $1.75. But since I had offered to buy the boys at the front desk, coffee, I figured I would splurge for myself and get one from you. One of the guys ordered a large 911, The other guy ordered two shots of espresso, and I ordered a large coffee a while at the counter drive up. I asked the gal running the register if I could get half hot chocolate, since that is the same price as the coffee. She said no problem and then she changed my beverage order to a Medium Mocha for $4.85.
Now again, I’m not in the slightest, upset with your team member. They did as YOU instructed them to do, and they did it with a kind smile AND conversation while the 3 beverages were being prepared.
Your Mocha is Mid BTW
Kindest Regards, BW
Alex Millard
Edit to response: you all should have your customer service team read these instead of making people reach out, after posting a review.
Absolutely will not be back to this location. I ordered a coffee with lite ice. I order lite because I do not want to pay $7 for ice. They fill the cup up with ice and give you two drinks of coffee. I watched them fill my cup with ice and pour the littlest amount of coffee in the cup. I refused the drink and politely said "I'm sorry, I ordered lite ice." She said "oh sorry about that". Instead of remaking it, they took it back and dumped the little bit of coffee into another cup, took out a little amount of ice, then poured the coffee back in and added more milk. I'm at a coffee shop for coffee...not milk and ice. She handed it back to me and said "there you go!". Like I didn't just see them do all of that. You-all don't even care. I very much felt like you all just pushed me along and basically told me not to complain. That's fine if you all have that attitude. I'm not forced to get coffee from you all. There is competition everywhere around you.
Atmosphere: 1
Service: 1
Jackie Johnson
The workers are very friendly and cool
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramelizer, Whipped Cream
Mabeskid#1
Love the works there
Ashlee Hull
Their turn over is relentless and the timeliness is awful.
Atmosphere: 1
Food: 1
Service: 1
Carlos Eduardo Fernandez V.
Amazing stuff! Very friendly. Definitely a place where you can get your coffee everyday without any issue.
Atmosphere: 5
Food: 5
Service: 5
Wretha Breckenridge
Love dutch the staff at this location very friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramelizer, Whipped Cream
Brittany Jean
Can't blend a rebel ? asked blended and I got iced ?
Atmosphere: 1
Food: 1
Service: 1
Eric Alan
Great staff, fantastic drinks, quick and efficient service. Perfect experience.
Atmosphere: 5
Food: 5
Service: 5
Sheila Marie
Absolutely amazing, love how the vibes are at Dutch! Makes every day way better once visiting.
Convenient place to stop on the corner easy in and out coffee was amazing service was prompt and professional
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Caramelizer
Terror Ninja
I was at this establishment today and went through the walk up window. The employee went towards the window to open the walk up window. And as soon as the car came through the drive through totally ignored me and then turned around and started helping the people in the car before me even though that I was there before the car. I am a customer whether I'm in a car or I'm in a walk up window. I still spend my money here just like everybody else. If somebody was at the walk up window before a car shows app to the drive through, you should help that person first not ignore the person and then go for the person in the car. I wanted to take my business elsewhere, but I was patient and waited and got my order anyways. Employees need to learn better customer service skills.
Mitch Minor
Best coffee
Atmosphere: 5
Service: 5
s w
Strawberry lemonade??
Atmosphere: 5
Food: 5
Service: 5
Hans Henriksen
Great people and great coffee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Pumpkin Brûlée Freeze, Caramelizer, Golden Eagle
To whom it may concern:
Your team members were absolutely amazing. They did nothing wrong to prompt this correspondence. My criticisms in this communication are headed directly to your greedy corporate morons that have leveraged themselves back out of my wallet.
Every-Single-Day I buy my coffee from Dari Mart here in Eugene. They offer incredible breakfast options AND have the friendliest team members in the game. However, this morning, while I was leaving the gym, I offered the dudes at the front desk that I would be happy to pick them up whatever they want from Dutch Bros since you guys are in the same parking lot. Now at Deri Mart I normally spend $1.75 for a large 20oz black coffee and SOMEtimes I put a little hot chocolate into it, because it’s the same price as the drip coffee, and my beverage, is again $1.75. But since I had offered to buy the boys at the front desk, coffee, I figured I would splurge for myself and get one from you. One of the guys ordered a large 911, The other guy ordered two shots of espresso, and I ordered a large coffee a while at the counter drive up. I asked the gal running the register if I could get half hot chocolate, since that is the same price as the coffee. She said no problem and then she changed my beverage order to a Medium Mocha for $4.85.
Now again, I’m not in the slightest, upset with your team member. They did as YOU instructed them to do, and they did it with a kind smile AND conversation while the 3 beverages were being prepared.
Your Mocha is Mid BTW
Kindest Regards,
BW
Edit to response: you all should have your customer service team read these instead of making people reach out, after posting a review.
Absolutely will not be back to this location.
I ordered a coffee with lite ice. I order lite because I do not want to pay $7 for ice. They fill the cup up with ice and give you two drinks of coffee.
I watched them fill my cup with ice and pour the littlest amount of coffee in the cup. I refused the drink and politely said "I'm sorry, I ordered lite ice." She said "oh sorry about that". Instead of remaking it, they took it back and dumped the little bit of coffee into another cup, took out a little amount of ice, then poured the coffee back in and added more milk. I'm at a coffee shop for coffee...not milk and ice.
She handed it back to me and said "there you go!". Like I didn't just see them do all of that. You-all don't even care. I very much felt like you all just pushed me along and basically told me not to complain. That's fine if you all have that attitude. I'm not forced to get coffee from you all. There is competition everywhere around you.
Atmosphere: 1
Service: 1
The workers are very friendly and cool
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramelizer, Whipped Cream
Love the works there
Their turn over is relentless and the timeliness is awful.
Atmosphere: 1
Food: 1
Service: 1
Amazing stuff! Very friendly. Definitely a place where you can get your coffee everyday without any issue.
Atmosphere: 5
Food: 5
Service: 5
Love dutch the staff at this location very friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramelizer, Whipped Cream
Can't blend a rebel ? asked blended and I got iced ?
Atmosphere: 1
Food: 1
Service: 1
Great staff, fantastic drinks, quick and efficient service. Perfect experience.
Atmosphere: 5
Food: 5
Service: 5
Absolutely amazing, love how the vibes are at Dutch! Makes every day way better once visiting.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Convenient place to stop on the corner easy in and out coffee was amazing service was prompt and professional
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Caramelizer
I was at this establishment today and went through the walk up window. The employee went towards the window to open the walk up window. And as soon as the car came through the drive through totally ignored me and then turned around and started helping the people in the car before me even though that I was there before the car. I am a customer whether I'm in a car or I'm in a walk up window. I still spend my money here just like everybody else. If somebody was at the walk up window before a car shows app to the drive through, you should help that person first not ignore the person and then go for the person in the car. I wanted to take my business elsewhere, but I was patient and waited and got my order anyways. Employees need to learn better customer service skills.
Best coffee
Atmosphere: 5
Service: 5
Strawberry lemonade??
Atmosphere: 5
Food: 5
Service: 5
Great people and great coffee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caramel Pumpkin Brûlée Freeze, Caramelizer, Golden Eagle
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