Popeyes Louisiana Kitchen

Out of blackened ranch? How?

Expensive trash. Staff is clueless. Save your money.

Edit: Upon a response and further time. A 1 star is harsh. It was in the moment, during work lunch break. 3ish stars. I have had decent experiences here. However, recently, there seems to be a dip in quality. If I'm paying more, that's fine, but I don't expect less than before, I expect on par or better. We all hate to have to stoop to stopping in the parking lot and checking my bag for everything, along with unavailable items orders on pickup but still paying the full bill like lemonades or wrong sauces. It's on a lunch break. The customers shouldn't have to be the quality control. I do hope for the best with this business as I do like the chicken and few other items still, but this can be a small town and unfortunately word spreads. I do appreciate your response as well.

Atmosphere: 2

Food: 3

Service: 2

Whoever runs this better step up. Your employees simply don’t care. It shows

Atmosphere: 1

Food: 1

Service: 1

Ghost pepper sandwich was good but needed more sauce spread over the entire bun on both sides

Atmosphere: 5

Food: 5

Service: 4

Last time we came to this establishment they didn’t have any spicy chicken and there were no clean tables. This time we go we want to dine inside and when we walked it they said it’s only drive thru only. This is poor service. Not coming back.

Atmosphere: 1

Food: 1

Service: 1

just placed an uber order and was told they were out of chicken. how is a chicken joint out of what they are known for and uber had a large cancellation fee on top of that. will no longer be getting st helen’s popeyes.

Atmosphere: 1

Food: 1

Service: 1

Took near 10 minutes with only myself and 1 other car in line. Surley the food will be fresh and hot I thought. Wrong! Cold food and wrong order to boot. Staff needs re training they clearly don't care

Atmosphere: 1

Food: 1

Service: 1

We just got here from a bad time at Taco Bell which was really bad and they understood what we wanted, and told us if they were out of something and all around it was a great experience thank you Popeyes

Atmosphere: 5

Food: 5

Service: 5

I picked up boneless wings and chicken tenders on Fathers Day for the family and both weren’t even warm. The chicken was tough and dry and so salty you couldn’t eat it. I only live two minutes away so the chicken should be hot but I could tell as soon as I picked up the box that it was only room temperature and I served it as soon as I got home. I have been a fan of Popeyes for years and always picked it up in Portland so I was excited when they opened one in St Helens however this is the third time I’ve been to this one and it’s been horrible every time. So disappointing. I kept hoping they would pull it together but now I won’t try it again.

Atmosphere: 2

Food: 1

Service: 3

I went to go get some food for my family and I ordered a 16 piece family meal with sides of potatoes and red beans and rice and 3 chicken wraps… well I got my 16 piece chicken and 3 wraps but no sides…. I’m very disappointed and I feel like I was robbed…. I paid for my food and didn’t receive what I asked for…

Food: 5

Service: 1

PLZ READ ALL THE WAY BEFORE EATING. THEY DONT GIVE 2 POOPS ABOUT U!! I was waiting in line for 2 min before I started to get up set. But said let's start a timer. Then 3 min go by. I yell hello?? Nothing, yell hello again. I will be with u in a min RUDE TONE! I roll around and he is leaning out the window talking to someone like a friend. Not a question from a client. Like he said, And it does not take 5 MIN TO ANSWER! Any question. Lol Then I call the main line ask for a manger. They hand me off to some guy that said yes i was the one in the window answering a question. And i suppose to ignore them? After 5 min if u cant answer. Yes pass it on to a real manager or refund. Guess who is the manager saying he was not talking to friend. They had a question?? Him!
Bro u must be 17
There is no reason fast food should sit for one car in line with u at the order line. Get it together ppl! Hope u get fired!

Also like to add that i found out he is the GM HAHHAHAHA. what a joke. Well hope DQ OR KFC comes to town and does not hire anyone that says they worked here. I feel bad for u all. Worst I have ever seen for service or even customer service. Called in to make a complaint and he is the Gm. Hung up one me for telling him it does not take 5 min or more to help a customer. U suck at ur job. Who ever owns this location. Ur throwing ur money away. Fire this tool and get a real manager! 2.9 stars makes complete sense. I have this all on my dash cam. Coming into.the complex. Pulling in between grocery outlet and the drive thru. He was sitting at the window with the same car when I pull up to the intercom. Said plz hold. Waited I thought was 2 min, it was 1 min and 14 sec or so. Then started a timer that lasted 3 min. Then u at back at the top. I LOVE popeyes it is my favorite fast food place EVER. I will never be back to this location as long as I live in this town. I should have read the signs and knew the rating reflects on management and food quality!! St Helens community page will get same. Just copy and paste.

One time, they parked me to long...buy man do me and my son love that #1 chicken sandwich 🥪 yummmm

Atmosphere: 5

Food: 5

Service: 5

Mgr on duty tonight was very rude unprofessional and inconsiderate at this location. Will not give hot fresh food unless you specify at intercom when ordering I was told by the Hispanic manager taking orders at the drive thru window.

Atmosphere: 1

Food: 1

Service: 1

We ordered the 10 chicken, 2 large sides and 5 biscuits. I don't know why I do this to myself...it always seems like a good idea. Both the Cole slaw and mashed potatoes had a weird taste. Obviously they were instant and the slaw just had an unwelcome spice to it. The chicken was good but it seemed there was more coating than meat. The service was cheerful and friendly.

Atmosphere: 4

Food: 3

Service: 4

Customer Service could improve. Acting like their put out every time you order makes it hard to go back again.. Chicken breast by order is their saving grace.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Chicken Wing