Dairy Queen Grill & Chill

Bought an inedible ice cream cake. Brought it back to swap out for a new one, should have been no biggie. Talked to a teen “manager” who refused to exchange my cake. Tried calling DQ several with no answer, no voicemail. Left a message on the website with no response either. Can’t get ahold of anyone except a teenager. How frustrating. $50 bucks wasted.

Atmosphere: 1

Food: 1

Service: 1

It's dairy queen what more can I say

Atmosphere: 4

Food: 4

Service: 4

Need better training in customer service. Most of the time the people at the window are very nice. If you go inside however you are not greeted they just stand there playing on their phones. When they do look up they just walk away and say nothing. Behind the counter looks dirty and there's flies everywhere. I dont think they have good management.

They made my order wrong when I asked to have it be remade the girl with the blue hair and septum was very rude. The manager came and was almost extremely rude. Claiming that if they remade it that it would come out of their paycheck. Very rude don’t recommend

Atmosphere: 1

Food: 1

Service: 1

So incredibly rude. The staff is very unfriendly. Can't believe they're even in business. Will never return.

Atmosphere: 2

Food: 4

Service: 1

Good food and average service. It is fast food.

Atmosphere: 4

Food: 5

Service: 4

My husband said the chicken tender sandwich was really good.

Food: 4

There was going to be a 45 minute wait to just order....understaffed!

Atmosphere: 1

Food: 1

Service: 1

The food was great, but unfortunately, our experience was impacted by the service. The young woman (Chloe) taking our order seemed distracted and more focused on joking around than ensuring accuracy. As someone who’s worked in customer service, I understand it’s not always easy—but if you’re not in the mindset to do the job, it shows. Two of the items we ordered were missing from the receipt, and our ice cream treats were handed to us long before the rest of our order, leaving us waiting nearly 30 minutes for our food.

Atmosphere: 3

Food: 5

Service: 1

Dairy Queen has become so expensive for what you get, it's not worth it at all to eat there.

Atmosphere: 2

Food: 3

Service: 3

The food was good and the staff was friendly. However, the staff seemed like they were either lacking a little in training or work ethic - or both. I was with several others and we had to wait long for our food. It looked like only one person working in the kitchen. That is why I took one star off. The other missing star is because when I finally got my food my milkshake was missing. “Oh, we thought you had that already and removed it from the order.” I would probably visit again to give them another chance, but there is definitely room for improvement.

Atmosphere: 4

Food: 4

Service: 2

We stopped here to charge our car and get a treat. The staff was friendly and efficient and the treat was great. I hope more DQs get charging stations and we will definitely stop here again on a road trip. DQ leaders please give the staff here all the kudos! Especially the ones working on 6/20/25 nights.

Atmosphere: 5

Food: 5

Service: 5

Ice cream machine actually works.

Who would want a blizzard from this place look at the filth

The blizzard was a pasty milkshake. Completely liquified with no chunks of heath in it. When politely mentioned the girl refused to admit it was wrong and said she couldn’t do anything to fix it. Bad Blizzards happen but the customer service was bad even for fast food.