I said whip cream and it's just not right. I'm headed to an appointment to pick up my mom out of town and can't turn around due to being a passenger. My strawberry iced horchata was supposed to have either soft top with cinnamon sprinkles or plain whip. Maybe hire older employees. The girls were friendly today but I don't know why I made the mistake I'm hard of hearing but I know what I ordered. My recent order isn't coming up on the app at all for me to check to see what the employee put in
Atmosphere: 2
Food: 2
Service: 2
fantastic wen
Really was not planning on a bunch of teenagers treating me like I’m trying to steal a $5 coffee on my birthday, thanks Dutch bros. I’m pretty sure the employees don’t know how to activate gift cards. Apparently this has been coming up a lot according to the drive thru guy. My employer bought it and I’m not having them dig up a receipt for a measly $5 overly sweet drink. Wish they did not give it to me at all and I hadn’t stopped for this less than pleasant experience.
Atmosphere: 1
Food: 1
Service: 1
Steve Buchholz
This store started my Dutch Love. I stopped by yesterday and ordered a 911, the drink I ordered that first night 10 years ago. I ordered iced this time, and didn't taste it until I got to my stop. The staff was up to their usual friendly service, but the drink was a major disappointment! I don't have Dutch Bros near home, it is sad that the drink was so bad.
Food: 3
Service: 5
Shannon D
Love this crew!!
Atmosphere: 5
Service: 5
Joe Youngblood
Great coffee, nice atmosphere and one of the only 24 hour locations in Oregon.
Atmosphere: 5
Food: 5
Service: 5
STEVE DIXON
Just another coffee shop
Tessy Howard
My friends and I decided to visit this Dutch bros location and extremely disappointed would be an understatement. All of are drinks were watered down… not to mention the girl at the window was giving me and my friends dirty looks. Next time we will go next door to McDonald’s for a dollar drink rather then get a half-ass drink from someone with a bitchy attitude.
Chelsea Stringer
Ordered 3 drinks exactly the same and only got 2 of them, then asked for the third that i payed for and they handed me my double blended rebel melted. The first 2 drinks were perfectly fine. When i told them it was melted all the barrista said was oh sorry about that.
Luna Griffin
Staff was all children. Poorly trained and incompetent. Too busy joking around and singing to music to pay attention. Messed my order up then refused to take back the drink. I had to exit my car and walk around to the far side of building to dump it ( I am disabled). Then when I got back they refused to make me a new one and said I had to leave. I did not swear or get vile with them either. Simply said that I had no room for an extra drink and that it was terrible customer service. Couldn't reach a manager and corporate is unreachable as well. Dutch bros has been getting worse and worse and this experience was the last straw. Won't be going back ever again.
Good coffee, awesome service and atmosphere. Always very positive and upbeat.
Atmosphere: 5
Food: 5
Service: 5
Terry Moen (Shyanne)
Greatttttt coffee. Come to Seattle. Please
Gordon O
Dutch Bros Sutherlin is the worst I have ever been to. Taking drive up customers out of order and making first wait for ones that arrive after them just because which line they are in. This is not the way to treat customers by showing this kind of disrespect. This location lost a customer today.
Atmosphere: 1
Service: 1
Michael Conlan
Add great service and good product I recommend
Atmosphere: 4
Food: 5
Service: 5
Wade Norton
Always delicious and super friendly. My ONLY complaint is this location (Sutherlin Oregon) charges a significant fee for ice water. This has never been an issue at any other location.
Great service and good coffee
I said whip cream and it's just not right. I'm headed to an appointment to pick up my mom out of town and can't turn around due to being a passenger. My strawberry iced horchata was supposed to have either soft top with cinnamon sprinkles or plain whip. Maybe hire older employees. The girls were friendly today but I don't know why I made the mistake I'm hard of hearing but I know what I ordered. My recent order isn't coming up on the app at all for me to check to see what the employee put in
Atmosphere: 2
Food: 2
Service: 2
Really was not planning on a bunch of teenagers treating me like I’m trying to steal a $5 coffee on my birthday, thanks Dutch bros. I’m pretty sure the employees don’t know how to activate gift cards. Apparently this has been coming up a lot according to the drive thru guy. My employer bought it and I’m not having them dig up a receipt for a measly $5 overly sweet drink. Wish they did not give it to me at all and I hadn’t stopped for this less than pleasant experience.
Atmosphere: 1
Food: 1
Service: 1
This store started my Dutch Love. I stopped by yesterday and ordered a 911, the drink I ordered that first night 10 years ago. I ordered iced this time, and didn't taste it until I got to my stop. The staff was up to their usual friendly service, but the drink was a major disappointment! I don't have Dutch Bros near home, it is sad that the drink was so bad.
Food: 3
Service: 5
Love this crew!!
Atmosphere: 5
Service: 5
Great coffee, nice atmosphere and one of the only 24 hour locations in Oregon.
Atmosphere: 5
Food: 5
Service: 5
Just another coffee shop
My friends and I decided to visit this Dutch bros location and extremely disappointed would be an understatement. All of are drinks were watered down… not to mention the girl at the window was giving me and my friends dirty looks. Next time we will go next door to McDonald’s for a dollar drink rather then get a half-ass drink from someone with a bitchy attitude.
Ordered 3 drinks exactly the same and only got 2 of them, then asked for the third that i payed for and they handed me my double blended rebel melted. The first 2 drinks were perfectly fine. When i told them it was melted all the barrista said was oh sorry about that.
Staff was all children. Poorly trained and incompetent. Too busy joking around and singing to music to pay attention. Messed my order up then refused to take back the drink. I had to exit my car and walk around to the far side of building to dump it ( I am disabled). Then when I got back they refused to make me a new one and said I had to leave. I did not swear or get vile with them either. Simply said that I had no room for an extra drink and that it was terrible customer service. Couldn't reach a manager and corporate is unreachable as well. Dutch bros has been getting worse and worse and this experience was the last straw. Won't be going back ever again.
Restaurantji Recommends
Good coffee, awesome service and atmosphere. Always very positive and upbeat.
Atmosphere: 5
Food: 5
Service: 5
Greatttttt coffee. Come to Seattle. Please
Dutch Bros Sutherlin is the worst I have ever been to. Taking drive up customers out of order and making first wait for ones that arrive after them just because which line they are in. This is not the way to treat customers by showing this kind of disrespect. This location lost a customer today.
Atmosphere: 1
Service: 1
Add great service and good product I recommend
Atmosphere: 4
Food: 5
Service: 5
Always delicious and super friendly. My ONLY complaint is this location (Sutherlin Oregon) charges a significant fee for ice water. This has never been an issue at any other location.
Atmosphere: 3
Food: 5
Service: 5
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