Out of one flavor. Only 1 employee working, large serving plus large amount of mix-ins in our order was a nice bonus. Slight language barrier had to repeat things a few times. (Store was otherwise empty so not a volume issue)
Amy Perez
I went in last night just before 8pm. And all I can say is, adult supervision is needed. How do I have to speak with three girls just trying to order? All of them got distracted by needing to put their jersey mikes order in and talking to the two boys and a girl present. They would greet me then trail off and start talking to their guests—literally all three females did this. I just wanted an expensive ice cream instead I was thrust into a high school hang out.
Jenelle Clinton
The ice cream was good as usual. Surprisingly bad service this Saturday 7/26. I expected the long line because it’s summer but the 4 people working there were friendly to each other, not the customers. Okay, whatever. But then we were handed our order and stood by the register with three other customers waiting to pay. One of the staff was not helping customers. So finally I said “can we please pay so we can leave?” You shouldn’t have to beg to give a company money. I usually tip extra when a place is super busy because I know they are working hard. No tip from me this time.
Drew Jacobson
Good service, decent ice cream though my toppings weren’t mixed in very well, also the table, floor, and walls in the seating area were absolutely atrocious — covered in sticky smears.
Joseph Heinlein
The smell is inconceivably bad. I can’t believe the health department is (perhaps?) allowing this place to stay open. Maybe they don’t know? It’s so, so bad…
Debra Jones
Cake batter ice cream can't be beat. Service was great. Love these guys.
Alexis Sell
The smell when walking in is absolutely horrible. The reviews go back 2 years noting the same thing so it appears they aren't going to fix it. The smell of the establishment is usually one of my favorite parts, but it really is off-putting here.
Briar Bolivar
The cake we got was beautiful and delicious. The service was great. Polite greetings when I walked in and the woman who checked me out was friendly. The store was a bit messy and had an off putting smell.
Nathalia Duó
Great service! Ice cream and cone are on the sweeter side but still good.
Atmosphere: 4
Food: 4
Service: 5
Bdogg 03
Im not aware of the guys name but he was closing on Friday night and he was so nice and kind to us. He knew how to properly do customer service. I wish I knew his name but he seemed like he loved what he was doing and gave me insight into his life. If I was from around the area I would totally be back in.
Smells funny in the store. Said they didn’t have any smoothies when I ordered one.
Atmosphere: 2
Food: 2
Service: 2
Sabin Vanek
I come into this location at least twice a week! Super friendly staff, very clean atmosphere, great portion sizes, the manager always remembers my order which is soooooooooo sweet this is the best cold stone location I have ever been to. YOU GUYS ROCK
Atmosphere: 5
Food: 5
Service: 5
Terri Pedroja
I have had several bad experiences with this Coldstone, but this last one broke the camel’s back. They have lost my family’s business.I ordered their limited edition Choco tacos for delivery and when my delivery arrived, I had two empty waffle shells. If this was an isolated incident, it would be fine. However, I have had to drive to the shop three separate times after paying for delivery when they got my order wrong (First world problems aside, delivery fees are hefty and I only order delivery when it's next to impossible to go directly to the shop). Once was after I ordered their non-dairy ice cream for a lactose intolerant family member and they sent regular ice cream. Another time, they left off part of my order.I feel like keep giving them another chance and they mess up every time. The manager wouldn’t even come out of the back room to speak to me this last time. Poor service followed by even poorer customer service. I will be spending my money elsewhere from now on.
Atmosphere: 1
Food: 3
Service: 1
Inderpreet Bhullar
One of the worst ice cream
Atmosphere: 1
Food: 1
Service: 1
Caitlynn Josslynn
They claim to have dairy free options but only had ONE. Wasn’t welcomed in and it felt stuffy on the inside. The reviews are unfortunately accurate. Go to another location.
Out of one flavor. Only 1 employee working, large serving plus large amount of mix-ins in our order was a nice bonus. Slight language barrier had to repeat things a few times. (Store was otherwise empty so not a volume issue)
I went in last night just before 8pm. And all I can say is, adult supervision is needed. How do I have to speak with three girls just trying to order? All of them got distracted by needing to put their jersey mikes order in and talking to the two boys and a girl present. They would greet me then trail off and start talking to their guests—literally all three females did this. I just wanted an expensive ice cream instead I was thrust into a high school hang out.
The ice cream was good as usual. Surprisingly bad service this Saturday 7/26. I expected the long line because it’s summer but the 4 people working there were friendly to each other, not the customers. Okay, whatever. But then we were handed our order and stood by the register with three other customers waiting to pay. One of the staff was not helping customers. So finally I said “can we please pay so we can leave?” You shouldn’t have to beg to give a company money. I usually tip extra when a place is super busy because I know they are working hard. No tip from me this time.
Good service, decent ice cream though my toppings weren’t mixed in very well, also the table, floor, and walls in the seating area were absolutely atrocious — covered in sticky smears.
The smell is inconceivably bad. I can’t believe the health department is (perhaps?) allowing this place to stay open. Maybe they don’t know? It’s so, so bad…
Cake batter ice cream can't be beat. Service was great. Love these guys.
The smell when walking in is absolutely horrible. The reviews go back 2 years noting the same thing so it appears they aren't going to fix it. The smell of the establishment is usually one of my favorite parts, but it really is off-putting here.
The cake we got was beautiful and delicious. The service was great. Polite greetings when I walked in and the woman who checked me out was friendly. The store was a bit messy and had an off putting smell.
Great service! Ice cream and cone are on the sweeter side but still good.
Atmosphere: 4
Food: 4
Service: 5
Im not aware of the guys name but he was closing on Friday night and he was so nice and kind to us. He knew how to properly do customer service. I wish I knew his name but he seemed like he loved what he was doing and gave me insight into his life. If I was from around the area I would totally be back in.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Smells funny in the store. Said they didn’t have any smoothies when I ordered one.
Atmosphere: 2
Food: 2
Service: 2
I come into this location at least twice a week! Super friendly staff, very clean atmosphere, great portion sizes, the manager always remembers my order which is soooooooooo sweet this is the best cold stone location I have ever been to. YOU GUYS ROCK
Atmosphere: 5
Food: 5
Service: 5
I have had several bad experiences with this Coldstone, but this last one broke the camel’s back. They have lost my family’s business.I ordered their limited edition Choco tacos for delivery and when my delivery arrived, I had two empty waffle shells. If this was an isolated incident, it would be fine. However, I have had to drive to the shop three separate times after paying for delivery when they got my order wrong (First world problems aside, delivery fees are hefty and I only order delivery when it's next to impossible to go directly to the shop). Once was after I ordered their non-dairy ice cream for a lactose intolerant family member and they sent regular ice cream. Another time, they left off part of my order.I feel like keep giving them another chance and they mess up every time. The manager wouldn’t even come out of the back room to speak to me this last time. Poor service followed by even poorer customer service. I will be spending my money elsewhere from now on.
Atmosphere: 1
Food: 3
Service: 1
One of the worst ice cream
Atmosphere: 1
Food: 1
Service: 1
They claim to have dairy free options but only had ONE. Wasn’t welcomed in and it felt stuffy on the inside. The reviews are unfortunately accurate. Go to another location.
Atmosphere: 2
Food: 1
Service: 3
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