Cold Stone Creamery
7656 SW Nyberg St, Tualatin
(503) 692-2775
Recent Reviews
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Great service! Ice cream and cone are on the sweeter side but still good.
Atmosphere: 4
Food: 4
Service: 5
Im not aware of the guys name but he was closing on Friday night and he was so nice and kind to us. He knew how to properly do customer service. I wish I knew his name but he seemed like he loved what he was doing and gave me insight into his life. If I was from around the area I would totally be back in.
Atmosphere: 5
Food: 5
Service: 5
Smells funny in the store. Said they didn’t have any smoothies when I ordered one.
Atmosphere: 2
Food: 2
Service: 2
I come into this location at least twice a week! Super friendly staff, very clean atmosphere, great portion sizes, the manager always remembers my order which is soooooooooo sweet this is the best cold stone location I have ever been to. YOU GUYS ROCK
Atmosphere: 5
Food: 5
Service: 5
I have had several bad experiences with this Coldstone, but this last one broke the camel’s back. They have lost my family’s business.I ordered their limited edition Choco tacos for delivery and when my delivery arrived, I had two empty waffle shells. If this was an isolated incident, it would be fine. However, I have had to drive to the shop three separate times after paying for delivery when they got my order wrong (First world problems aside, delivery fees are hefty and I only order delivery when it's next to impossible to go directly to the shop). Once was after I ordered their non-dairy ice cream for a lactose intolerant family member and they sent regular ice cream. Another time, they left off part of my order.I feel like keep giving them another chance and they mess up every time. The manager wouldn’t even come out of the back room to speak to me this last time. Poor service followed by even poorer customer service. I will be spending my money elsewhere from now on.
Atmosphere: 1
Food: 3
Service: 1
One of the worst ice cream
Atmosphere: 1
Food: 1
Service: 1
They claim to have dairy free options but only had ONE. Wasn’t welcomed in and it felt stuffy on the inside. The reviews are unfortunately accurate. Go to another location.
Atmosphere: 2
Food: 1
Service: 3
Someone please help this location, smells like a rotting sewer as soon as you walk in. It made me dizzy and everyone walking in gets hit immediately. I had a bogo coupon and requested a large size for my free ice cream but was given a small? I understand you are busy but please don’t be so stingy with ingredients, this is what makes coldstone stand out from other ice cream places in the area. I lost my appetite from the smell. Please hire a plumber or someone that can fix this awful situation.
Atmosphere: 1
Food: 4
Service: 2
Incompetent servers. Rude and ignore your delivery driver customers.
Service: 1
Delicious ice cream, made right in front of you. Portions are bigger than they seem. Kid of expensive, but definitely worth it.
Restaurantji Recommends
Yummy, as always. Would be more yummy if the “cold stone” was cold… but the ice cream was very runny instead. Also the AC was not working… apparently it’s been out for four weeks. No water, which seems like a basic item to have on hand. If I had known these deficiencies I would have visited another location to get my chunky monkey fix :)
The best ice cream around. Excellent service and great employees.
I like it
Not sure why this place has such a low average score. All in all it was a great experience. The three guys behind the counter or ultrafast and super friendly. They really seem to enjoy their job. The restaurant was clean and bright, and there's convenient parking right outside the door. I had the vanilla light ice cream with banana, pineapple, and coconut mixed in.
Delicious ice cream, made right in front of you. Portions are bigger than they seem. Kid of expensive, but definitely worth it.
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