I haven't eaten here in years and still don't plan to.
Atmosphere: 5
Food: 5
Service: 5
Tyler Hallmark
A really good panera bread summer salad.
Atmosphere: 5
Food: 5
Service: 4
Cody Blaylock
Ran in on my way to work to get a steak breakfast sandwich to go. When I got back to my office and opened it up there was no steak on it, which is a pretty big miss considering it's the main ingredient of this sandwich. Called the location to get a refund but they refused to refund me over the phone and said I had to come back to the store. I dont have time to drive 15min back to the location and they didnt offer anything to make the mistake right. Not going to lie, I was pretty irritated at this point because they wouldn't simply give me my money back (not irate or cussing or anything but irritated for sure since this was my breakfast before a very long work day) and told them that if I had to drive back to the store I would expect a refund and the sandwich to be remade correctly. She said they don't normally do that (they should) but would make an exception but that if I had an attitude when I showed up that they would REFUSE TO SERVE ME. This actually did piss me off and I asked what their name was, they refused to tell me so I asked to speak with a manager and she said she was the manager. Seems like a joke of a manager to me and an overall ridiculous experience from the customer service side and this is coming from someone with over 22 years of customer service experience. Its very unfortunate because I tipped them as I always do and I have been going to Panera 1-3 times a month for over 14 years but at this point will never return based on this single experience, which to some might sound ridiculous, but it highlights their commitment to the customer and there are plenty of places with better food and better customer service who would apparently appreciate my business more. (Sandwich was picked up at 10:04am on 8/4/25 from the Tualatin Location - Order #6051715957491740)
Atmosphere: 3
Food: 1
Service: 1
Amy Perez
Absolutely rude especially the big girl wearing street clothes. The team lead Toria, if that’s how you spell it, seemed to be just fine with lack of urgency and bad attitudes from all team members including herself. Just two orders taking 20+ mins as 5 team members just bantered in the back.
Atmosphere: 1
Service: 1
jeffery W
Service was horrible. The server was obnoxious
Atmosphere: 2
Food: 5
Service: 1
Brenda Forster
Disappointed! Terrible service. Small portions. Employee wasn’t even willing to assist me!
Atmosphere: 2
Food: 2
Service: 1
Stan Atanov
Had a lunch with a coworker at PB. Their sandwiches, soup and salads are delicious. Service was surprisingly great
Atmosphere: 4
Food: 5
Service: 5
Theresa Kilgore
Food was mediocre. Bread bowl and broccoli soup tasted it could be purchased at the grocery store. Rudest employee’s! Will not go back.
Atmosphere: 2
Food: 2
Service: 1
Natasha M Haas
Very genuine and kind staff. Knowledgeable of their menu and food which is nice. Great suggestion and polite. Went with extended family, I have never dined inside before and didn't know what to expect. Very casual with good food. I thought it was pricey to feed 4 until I had seen the portions. Everyone had left very satisfied and it was the perfect amount for a late lunch/early dinner.
Atmosphere: 4
Food: 5
Service: 4
Kevin Davidson
Average corporate salads. First time at a Panera. Probably won't go back.
I got the Mexican corn chowder it’s my favorite soup it’s so good omg
Atmosphere: 5
Food: 5
Service: 5
Sarah Crews
Fast service but was a waste of money when my half cobb salad I got had only a few teeny tiny pieces of meat. I'm used to that being the case, most places skimp on the meat on salads but this was just a sad amount.
Atmosphere: 5
Food: 1
Service: 5
Rob Bowman
Ordered catering online the night before for about 15 people. Showed up and they had everything ready to go. Everyone liked their sandwiches. The cookies were good too!
Atmosphere: 4
Food: 5
Service: 5
Connected_to_culture
For over 16 years, I’ve been visiting this Panera, and its exceptional service has remained unchanged. The dining area is consistently spotless, and the bathrooms are immaculate—far superior to other locations I’ve been to. Stepping inside feels like entering a 1960s kitchen, radiating a serene and authentic charm. One of the highlights is Elijah, a server whose kindness and accommodating nature make every visit a pleasure, whether I’m stopping in for a coffee or enjoying a comforting soup and sandwich. It's my go-to place for comfort food and a friendly atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Dolores Grant
Came in today and got a to go order . Got home and a $5.99 cookie not in my order. Which I promised my granddaughter . Tried calling 5 times just now! Nobody answers the phone ! Horrible customer service !
I haven't eaten here in years and still don't plan to.
Atmosphere: 5
Food: 5
Service: 5
A really good panera bread summer salad.
Atmosphere: 5
Food: 5
Service: 4
Ran in on my way to work to get a steak breakfast sandwich to go. When I got back to my office and opened it up there was no steak on it, which is a pretty big miss considering it's the main ingredient of this sandwich. Called the location to get a refund but they refused to refund me over the phone and said I had to come back to the store. I dont have time to drive 15min back to the location and they didnt offer anything to make the mistake right. Not going to lie, I was pretty irritated at this point because they wouldn't simply give me my money back (not irate or cussing or anything but irritated for sure since this was my breakfast before a very long work day) and told them that if I had to drive back to the store I would expect a refund and the sandwich to be remade correctly. She said they don't normally do that (they should) but would make an exception but that if I had an attitude when I showed up that they would REFUSE TO SERVE ME. This actually did piss me off and I asked what their name was, they refused to tell me so I asked to speak with a manager and she said she was the manager. Seems like a joke of a manager to me and an overall ridiculous experience from the customer service side and this is coming from someone with over 22 years of customer service experience. Its very unfortunate because I tipped them as I always do and I have been going to Panera 1-3 times a month for over 14 years but at this point will never return based on this single experience, which to some might sound ridiculous, but it highlights their commitment to the customer and there are plenty of places with better food and better customer service who would apparently appreciate my business more. (Sandwich was picked up at 10:04am on 8/4/25 from the Tualatin Location - Order #6051715957491740)
Atmosphere: 3
Food: 1
Service: 1
Absolutely rude especially the big girl wearing street clothes. The team lead Toria, if that’s how you spell it, seemed to be just fine with lack of urgency and bad attitudes from all team members including herself. Just two orders taking 20+ mins as 5 team members just bantered in the back.
Atmosphere: 1
Service: 1
Service was horrible. The server was obnoxious
Atmosphere: 2
Food: 5
Service: 1
Disappointed! Terrible service. Small portions. Employee wasn’t even willing to assist me!
Atmosphere: 2
Food: 2
Service: 1
Had a lunch with a coworker at PB. Their sandwiches, soup and salads are delicious. Service was surprisingly great
Atmosphere: 4
Food: 5
Service: 5
Food was mediocre. Bread bowl and broccoli soup tasted it could be purchased at the grocery store. Rudest employee’s! Will not go back.
Atmosphere: 2
Food: 2
Service: 1
Very genuine and kind staff. Knowledgeable of their menu and food which is nice. Great suggestion and polite.
Went with extended family, I have never dined inside before and didn't know what to expect.
Very casual with good food. I thought it was pricey to feed 4 until I had seen the portions.
Everyone had left very satisfied and it was the perfect amount for a late lunch/early dinner.
Atmosphere: 4
Food: 5
Service: 4
Average corporate salads. First time at a Panera. Probably won't go back.
Atmosphere: 2
Food: 3
Service: 4
Restaurantji Recommends
I got the Mexican corn chowder it’s my favorite soup it’s so good omg
Atmosphere: 5
Food: 5
Service: 5
Fast service but was a waste of money when my half cobb salad I got had only a few teeny tiny pieces of meat. I'm used to that being the case, most places skimp on the meat on salads but this was just a sad amount.
Atmosphere: 5
Food: 1
Service: 5
Ordered catering online the night before for about 15 people. Showed up and they had everything ready to go. Everyone liked their sandwiches. The cookies were good too!
Atmosphere: 4
Food: 5
Service: 5
For over 16 years, I’ve been visiting this Panera, and its exceptional service has remained unchanged. The dining area is consistently spotless, and the bathrooms are immaculate—far superior to other locations I’ve been to. Stepping inside feels like entering a 1960s kitchen, radiating a serene and authentic charm. One of the highlights is Elijah, a server whose kindness and accommodating nature make every visit a pleasure, whether I’m stopping in for a coffee or enjoying a comforting soup and sandwich. It's my go-to place for comfort food and a friendly atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Came in today and got a to go order . Got home and a $5.99 cookie not in my order. Which I promised my granddaughter . Tried calling 5 times just now! Nobody answers the phone ! Horrible customer service !
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