Store dirty as hell took 20 minutes to take order only 2 people ahead of us people working totally confused. Sucks.
Atmosphere: 1
Food: 1
Service: 1
Rake Day
I normally don’t write bad reviews; look at my review history and see for yourself; but I feel like it’s my civil duty in this case. Normally I just make a mental note and take my business elsewhere, but this place has thoroughly earned the thrashing they are about to get.
This was a long time coming, and not just from a 1-off experience. If there’s one good thing to say about this place, it would be that they are consistent… only that’s not praise in this case. They are consistently bad, every time.
If you ever come to this place and they aren’t out of at least 2 options you want, then shake their hand. By the time they confirm they have an option I want, I’m usually so far down my list of alternatives that I’m ready to just tap out, but I have a difficult time with saying no sometimes, thanks mom.
I like my sandwiches un-toasted because I prefer not to have a shower of crumbs raining down upon myself and my surroundings with every bite; but don’t worry though, that’s not a problem here, at this place, no matter if you choose toasted or untoasted, the bread is so stale that the crumbs rain down in mighty cataracts. You might as well use it for meatloaf filler
It’s actually astonishing how bad of an experience it is here every single time. It’s like when you catch yourself in the middle of a bad habit for the first time and wonder how it took you so long to realize and make the connection in your brain. I’m honestly annoyed with myself more at this point.
The bacon they have at this location is the biggest joke of all; it’s pathetic, to even call it a “strip” of bacon would be giving major side-eye. The bacon is so thin you can read through it; it’s so thin, that even if you were stupid enough to come here but cautious enough not get your bread toasted, the bacon still turns into slivers in your mouth; and not the good kind either, it almost beggars belief
As I was cursing under my breath while my bread turned into sawdust in my hands, I felt like I had to write this; my car seats will never be fully clean again. if I can save even one person from a bad sandwich, all of my trials and tribulations will have been worth it.
If you’re an old soul like me, I think you’ll listen. DONT COME HERE. Get something off the roller grill that is in the gas station store that this subway leeches off. Even the driest hotdog or roller bite past its 4 hour shelf life will be better than anything you will get from this subway, be it their burnt cookies or their chicken salad wraps which I guarantee you they will not have available if you dare to ask.
Just take this good advice and go absolutely anywhere but here; I’ve eaten 3 day old burritos from taco bell off my counter that rank higher than a sandwich from here
Consider this me breaking up with you, umatilla-subway
Don’t call me don’t @ me, now I’m just somebody that you used to know
Atmosphere: 1
Food: 1
Service: 1
Brent Watson
Ordered 3 sub sandwiches 54 dollars and they got our order wrong and won’t answer the phone to let them know will never eat at this place again we are from out of town on the harvest and will let all the guys that work with me know not to waste there money there also
Atmosphere: 1
Food: 1
Service: 1
Erik Haack
Slowest experience out of location. Easily.
Atmosphere: 1
Food: 2
Service: 1
Ali Hanks
Jonathan is a top example of awesome Customer Service. He was so patient with our order. We have several allergies in our family, so every ingredient is crucial. There was a long line, but he got everyone through it quickly. He kept a smile on his face. Unfortunately, this location is understaffed and got slammed by tourist traffic… But it is a refreshing stop when other places are closed. Happy that everyone can get their favorite sandwich. He also is very knowledgeable. Appreciated such positive energy!
Atmosphere: 3
Food: 5
Service: 5
Paul Arntson
Super nice and accommodating of special diet needs. Tasty, too!
Dietary restrictions: Easy to get non gluten protein bowl.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
technogod
Please beware to all TRUCKERS and SEMI DRIVERS, she will waste your time. Extremely rude and unprofessional, she will ruin your food and refuse refunds. Don't eat here. he is very rude and mean No coma here. She is very gross and poor.
Atmosphere: 1
Food: 1
Service: 1
Michele Stone
Worst subway I have ever been to! Stopped to get lunch as we were traveling through. Out of everything (wraps, wheat bread, every kind of chip but three, and ice), philly cheesesteak meat was ice cold, all the bread (they only had white bread) is hard! Horrible customer service! Don't bother stopping!
Atmosphere: 1
Food: 1
Service: 1
Leonardo Rodriguez
I love healthy food
Atmosphere: 5
Food: 5
Service: 5
Herby Updike
Very disappointed, never been to a subway where the workers refuse service. Also don't expect a refund if Alexis is working. Ended up being banned from the store for a year.
I placed a mobile order on my drive back to Boise and stop here to pick it up. They had not made it yet as they didn’t have the bread, tomatoes or black olives that I ordered as well as the flavor of cookies I ordered. When it was finally made, I asked if I could have a bag of chips since my order was not ready and they were out of so many portions of it. The person in charge said she could not comp be one bag of chips. As someone that has worked in the food industry in the past, I thought this was poor service, not to make an accommodation to someone they cannot fulfill their complete order. This is a pass through spot that I usually stop at on my way to the Tri-Cities, I will now use a different subway.
Atmosphere: 3
Food: 4
Service: 1
Beau Stone
After driving all day, I was extremely hungry and excited to get a sub! I arrived 30 minutes before closing, but was only told "we close in a few minutes". I waiting for 5 minutes, and was completely ignored the entire time. Extremely unfortunate, and I highly suggest that the employee finds a more suitable job!
Montez Family
Rudest service ever went in rang bell twice 2nd time she came out with a attitude then only offered cheddar white bread when there was other bread in front of us to see… other workers gave us the bread. She was rude. All I wanted on my birthday was a damn sandwich and got attitude sorry for the inconvenience!
Store dirty as hell took 20 minutes to take order only 2 people ahead of us people working totally confused. Sucks.
Atmosphere: 1
Food: 1
Service: 1
I normally don’t write bad reviews; look at my review history and see for yourself; but I feel like it’s my civil duty in this case. Normally I just make a mental note and take my business elsewhere, but this place has thoroughly earned the thrashing they are about to get.
This was a long time coming, and not just from a 1-off experience. If there’s one good thing to say about this place, it would be that they are consistent… only that’s not praise in this case. They are consistently bad, every time.
If you ever come to this place and they aren’t out of at least 2 options you want, then shake their hand. By the time they confirm they have an option I want, I’m usually so far down my list of alternatives that I’m ready to just tap out, but I have a difficult time with saying no sometimes, thanks mom.
I like my sandwiches un-toasted because I prefer not to have a shower of crumbs raining down upon myself and my surroundings with every bite; but don’t worry though, that’s not a problem here, at this place, no matter if you choose toasted or untoasted, the bread is so stale that the crumbs rain down in mighty cataracts. You might as well use it for meatloaf filler
It’s actually astonishing how bad of an experience it is here every single time. It’s like when you catch yourself in the middle of a bad habit for the first time and wonder how it took you so long to realize and make the connection in your brain. I’m honestly annoyed with myself more at this point.
The bacon they have at this location is the biggest joke of all; it’s pathetic, to even call it a “strip” of bacon would be giving major side-eye. The bacon is so thin you can read through it; it’s so thin, that even if you were stupid enough to come here but cautious enough not get your bread toasted, the bacon still turns into slivers in your mouth; and not the good kind either, it almost beggars belief
As I was cursing under my breath while my bread turned into sawdust in my hands, I felt like I had to write this; my car seats will never be fully clean again. if I can save even one person from a bad sandwich, all of my trials and tribulations will have been worth it.
If you’re an old soul like me, I think you’ll listen. DONT COME HERE. Get something off the roller grill that is in the gas station store that this subway leeches off. Even the driest hotdog or roller bite past its 4 hour shelf life will be better than anything you will get from this subway, be it their burnt cookies or their chicken salad wraps which I guarantee you they will not have available if you dare to ask.
Just take this good advice and go absolutely anywhere but here; I’ve eaten 3 day old burritos from taco bell off my counter that rank higher than a sandwich from here
Consider this me breaking up with you, umatilla-subway
Don’t call me don’t @ me, now I’m just somebody that you used to know
Atmosphere: 1
Food: 1
Service: 1
Ordered 3 sub sandwiches 54 dollars and they got our order wrong and won’t answer the phone to let them know will never eat at this place again we are from out of town on the harvest and will let all the guys that work with me know not to waste there money there also
Atmosphere: 1
Food: 1
Service: 1
Slowest experience out of location. Easily.
Atmosphere: 1
Food: 2
Service: 1
Jonathan is a top example of awesome Customer Service. He was so patient with our order. We have several allergies in our family, so every ingredient is crucial. There was a long line, but he got everyone through it quickly. He kept a smile on his face. Unfortunately, this location is understaffed and got slammed by tourist traffic… But it is a refreshing stop when other places are closed. Happy that everyone can get their favorite sandwich. He also is very knowledgeable. Appreciated such positive energy!
Atmosphere: 3
Food: 5
Service: 5
Super nice and accommodating of special diet needs. Tasty, too!
Dietary restrictions: Easy to get non gluten protein bowl.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Please beware to all TRUCKERS and SEMI DRIVERS, she will waste your time.
Extremely rude and unprofessional, she will ruin your food and refuse refunds.
Don't eat here. he is very rude and mean
No coma here. She is very gross and poor.
Atmosphere: 1
Food: 1
Service: 1
Worst subway I have ever been to! Stopped to get lunch as we were traveling through. Out of everything (wraps, wheat bread, every kind of chip but three, and ice), philly cheesesteak meat was ice cold, all the bread (they only had white bread) is hard! Horrible customer service! Don't bother stopping!
Atmosphere: 1
Food: 1
Service: 1
I love healthy food
Atmosphere: 5
Food: 5
Service: 5
Very disappointed, never been to a subway where the workers refuse service.
Also don't expect a refund if Alexis is working. Ended up being banned from the store for a year.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I love this place alway's friendly ?
Atmosphere: 5
Food: 5
Service: 5
I placed a mobile order on my drive back to Boise and stop here to pick it up. They had not made it yet as they didn’t have the bread, tomatoes or black olives that I ordered as well as the flavor of cookies I ordered. When it was finally made, I asked if I could have a bag of chips since my order was not ready and they were out of so many portions of it. The person in charge said she could not comp be one bag of chips. As someone that has worked in the food industry in the past, I thought this was poor service, not to make an accommodation to someone they cannot fulfill their complete order. This is a pass through spot that I usually stop at on my way to the Tri-Cities, I will now use a different subway.
Atmosphere: 3
Food: 4
Service: 1
After driving all day, I was extremely hungry and excited to get a sub! I arrived 30 minutes before closing, but was only told "we close in a few minutes". I waiting for 5 minutes, and was completely ignored the entire time. Extremely unfortunate, and I highly suggest that the employee finds a more suitable job!
Rudest service ever went in rang bell twice 2nd time she came out with a attitude then only offered cheddar white bread when there was other bread in front of us to see… other workers gave us the bread. She was rude. All I wanted on my birthday was a damn sandwich and got attitude sorry for the inconvenience!
Atmosphere: 1
Food: 4
Service: 1
Great service
Atmosphere: 5
Food: 5
Service: 5
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