Baskin-Robbins

Leaving this review as a mother and advocate for children with disabilities.

While we've generally had fine experiences at this location and the ice cream itself is great, the customer service tonight was deeply disappointing.

We arrived a little after 5:30 p.m. on a Sunday. The shop was quiet — just one other family inside, and two young employees behind the counter. They didn’t acknowledge us right away, so I asked if they were ready to take our order. From the start, their energy felt off — distracted, laughing at inside jokes, and watching my teenage son (who has visible differences) in a way that felt mocking, like he was some kind of spectacle.

It wasn’t overtly hostile, but it was uncomfortable — and unmistakably unkind. I chose to shorten our order and leave. Before I’d even put my card back in my wallet, both employees had already disappeared into the back.

Could I be reading into it too much? Possibly. But as a mom — and someone who’s had to develop a strong gut for these moments — it didn’t feel like simple immaturity. It felt like subtle exclusion, and that’s still exclusion.

I’m not writing this to say “never go here.” I’m writing it in the hope that these young employees — or their manager — understand that small interactions matter. A smile, a moment of genuine kindness, or even just treating someone with normalcy can make a huge difference for a family like mine.

We won’t be returning to this location. Because in the end, inclusion and basic decency matter just as much as a scoop of ice cream.

I've always loved Baskin Robbins. My favorite there I always get is called cappuccino blast

Very friendly and good ice cream

The woman who runs the place is fantastic. Her son, not so much

Mango ice cream, oh, so tasty in a warm day

Excellent old fashioned banana split!

The worse customer service I’ve experienced. Ordered a cake with no color frosting, I go to pick it up and it bright blue with sprinkles. They refused to remake and give me a new cake. I had to pay extra for a new cake. Do not order special event cakes here! Managers are horrible. 😊

Jon L was a pleasurable employee to get served by. He greeted me with kindness and made a connection with me which is uncommon for a fast food chain. Overall this experience was one of my favorite I have ever had in this industry and will make sure to recommend this location and Jon to friends and family.

Atmosphere: 5

Food: 5

Service: 5

So I just went into the Wilsonville location and asked for a banana split, since I'm living in my truck and will be eating it in here in asked if they could put it in a cup. I said I would pay extra for the cup if need be. I was literally told no, it has to go in a boat container. I said really? You can't take care customer trying to make a purchase?? Wow.. if this is how your employees treat people I don't know how your in biz still.. the date 11/30/2024 at 8pm..

Atmosphere: 1

Food: 1

Service: 1

$30 for 2 quarts of ice cream is absurd! I’ll never make this mistake again.

Atmosphere: 3

Food: 3

Service: 3

Baskin Robbins Wilsonville isn't just friendly, they are basically family. They are always cool to be around and their shakes are on point!!

Atmosphere: 5

Food: 5

Service: 5

I made the mistake of stopping here on the hottest day of the year so far. You would think that a store would staff appropriately for this, however only 1 employee was working. I commend him for keeping his cool, however it's absolutely unacceptable that he was left to the masses. While I was waiting, two families of at least 4 members walked out and uttered something about cold stone down the road. The ice cream was satisfying, and the wait obviously didn't kill anyone, however it was a less than stellar experience.

Parking: Giant parking lot

Kid-friendliness: It's an ice cream shop.

Atmosphere: 3

Food: 3

Service: 4

Great lady/owner interacted so kindly with my grandson.🫠

This tall young man with brown hair was very respectful to me and helped me find a dairy free option.

Dietary restrictions: I can't have dairy.

Atmosphere: 4

Food: 4

Service: 5

Is and will always be my favorite ice cream place. It was rare for me and my family to go here as a child, so when we could go, we were always excited. My favorite flavor is Daquiri Ice.