Dunkin'

How is it possible that there is a list on the side of the cup and you always mess it up. I sent my BF to grab my coffee because we ran out of milk. Where is the milk? This is straight coffee and sugar I don’t even taste any flavor. It is 6 in the morning I am studying for an exam and I’m going to just go to the store instead of here. You guys messed up my drink before, but I gave it a second chance and I regret it.

Atmosphere: 1

Food: 1

Service: 1

My mother just went to the inside part of the store, because she had “special instructions” for her order. Those instructions were simply that she didn’t want egg and cheese on the bagel and JUST wanted the sausage.. simple enough right? WRONG. She asked for turkey sausage on a plain bagel, and when receiving the receipt took to notice it was a sausage egg and cheese bagel. Now she conveys she wasn’t necessarily specific but assumed it was clear she just wanted sausage on a plain bagel. Instead of complaining or causing a scene she simply walked up again explaining it was an allergy reason (not a lie). Now here’s where the issue lies, instead of being compensating and trying to resolve the issue they instead claimed she didn’t ask for what she did. If my mother had Alzheimer’s i could understand her forgetting what she ordered.. but since that’s not the case she simply said it’s an allergy reason so she couldn’t have the egg and cheese. My mom is very non confrontational so asking for a change was hard enough, but then another worker chimed in saying “oh don’t argue you know the customers always right”. Coming from someone who works in the customer service industry it’s appalling to say the least i would never speak about a customer rudely in front of them, and also JUST REPEAT THE ORDER😭 it’s common knowledge if you’re not 1000% sure (which in my opinion you can’t be without confirming at least once) that the order is correct you ask to confirm. All in all a situation that could’ve been avoided with some PROPER customer service and people skills generally speaking. But instead left my mom feeling embarrassed, disrespected and crying over the lack respect and service. Unless you wanna end up adding xanax to your coffee i wouldn’t recommend coming here.

Atmosphere: 1

Service: 1

Been there a total of 4 times and every time I go they ruin my order.

Atmosphere: 1

Food: 3

Service: 1

Good place

Atmosphere: 4

Food: 4

Service: 4

The service was fast. Downside was that my bagel was barely toasted and I had asked for toasted dark but the best was finding a hair in the creamcheese on my bagel. And my coffee tasted like it had no sweetener in it due to how bitter the coffee tasted.

Atmosphere: 1

Food: 2

Service: 4

Worst service ever

Atmosphere: 1

Food: 1

Service: 1

Just didn’t feel clean ??‍♂️

Atmosphere: 1

Food: 2

Service: 4

Bacon & egg and cheese I took a bite is taste like soap ??

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Bacon Egg and Cheese

I ordered avocado toast and the lady asked “with or without bacon” and I said “Without bacon” and this is what I got. Smh

I ordered a small butter pecan iced coffee. I repeated my order twice after; first time correcting the coffee to iced not hot and then the second time, asking for liquid sugar not regular. The lady who took my order repeated it back to me exactly as I wanted it but my order did not pop up on the screen - I told her correct and she asked me to pull forward. I grabbed my coffee and left with only 5 minutes to spare before clocking into work. I began drinking my coffee and realized coffee had regular sugar. Not liquid sugar like requested, twice. Order #6187

Service: 3

Closed at 8:23pm despite being listed as closing at 9:00pm. I would really appreciate a business not wasting my time and actually keeping their hours.

Closed.out of business

The food is great, facility is very clean.The staff is amazing ,Thank you so much.

Atmosphere: 5

Food: 5

Service: 5

Good coffee

Atmosphere: 4

Food: 4

Service: 4

Donut selection was limited. Store manager extremely helpful. Everyone was curtious, polite, and made a good customer experience.

Atmosphere: 3

Food: 5

Service: 5