Dunkin'
American Plaza Mall, 215 Hamilton St, Allentown
(610) 435-8355
Recent Reviews
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If I could give zero stars I would. This has to be the cheapest Dunkin' Donuts ever. They water down your drink to save on product, and it absolutely tastes disgusting. God forbid you ask for less ice cuz they hand you your drink with the cup half full. This place is a joke, just shut it down lol.
Atmosphere: 1
Food: 1
Service: 1
Best the iced coffee
Atmosphere: 4
Service: 4
EXCELLENT COFFEE AND EXCELLENT SERVICE
Atmosphere: 5
Food: 5
Service: 5
they close 30 min before closing time, we drive 20 min to the location, and the answer was “we are close 30 before time for cleaning
Service: 1
They supos to close at 8pm on sunday. At 7h38 it was already closed.
Service: 1
I've been there a couple of times, especially for coffee, but the coffee there is horrible. It's like brown water with no taste. And I can say it's not like that at other Dunkins.
Atmosphere: 3
Food: 2
Service: 4
It's Dunkin food was good but getting in and out of there in a car miserable.
They are courteous and always has my breakfast ready in time for my pick up!
Atmosphere: 5
Food: 5
Service: 5
How is it possible that there is a list on the side of the cup and you always mess it up. I sent my BF to grab my coffee because we ran out of milk. Where is the milk? This is straight coffee and sugar I don’t even taste any flavor. It is 6 in the morning I am studying for an exam and I’m going to just go to the store instead of here. You guys messed up my drink before, but I gave it a second chance and I regret it.
Atmosphere: 1
Food: 1
Service: 1
My mother just went to the inside part of the store, because she had “special instructions” for her order. Those instructions were simply that she didn’t want egg and cheese on the bagel and JUST wanted the sausage.. simple enough right? WRONG. She asked for turkey sausage on a plain bagel, and when receiving the receipt took to notice it was a sausage egg and cheese bagel. Now she conveys she wasn’t necessarily specific but assumed it was clear she just wanted sausage on a plain bagel. Instead of complaining or causing a scene she simply walked up again explaining it was an allergy reason (not a lie). Now here’s where the issue lies, instead of being compensating and trying to resolve the issue they instead claimed she didn’t ask for what she did. If my mother had Alzheimer’s i could understand her forgetting what she ordered.. but since that’s not the case she simply said it’s an allergy reason so she couldn’t have the egg and cheese. My mom is very non confrontational so asking for a change was hard enough, but then another worker chimed in saying “oh don’t argue you know the customers always right”. Coming from someone who works in the customer service industry it’s appalling to say the least i would never speak about a customer rudely in front of them, and also JUST REPEAT THE ORDER😭 it’s common knowledge if you’re not 1000% sure (which in my opinion you can’t be without confirming at least once) that the order is correct you ask to confirm. All in all a situation that could’ve been avoided with some PROPER customer service and people skills generally speaking. But instead left my mom feeling embarrassed, disrespected and crying over the lack respect and service. Unless you wanna end up adding xanax to your coffee i wouldn’t recommend coming here.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Been there a total of 4 times and every time I go they ruin my order.
Atmosphere: 1
Food: 3
Service: 1
Good place
Atmosphere: 4
Food: 4
Service: 4
The service was fast. Downside was that my bagel was barely toasted and I had asked for toasted dark but the best was finding a hair in the creamcheese on my bagel. And my coffee tasted like it had no sweetener in it due to how bitter the coffee tasted.
Atmosphere: 1
Food: 2
Service: 4
Worst service ever
Atmosphere: 1
Food: 1
Service: 1
Just didn’t feel clean ??♂️
Atmosphere: 1
Food: 2
Service: 4
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