Dunkin'
1403 N Cedar Crest Blvd Suite 150, Allentown
(610) 477-4887
Recent Reviews
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I we love to go and buy coffee in the mornings there
Atmosphere: 5
Food: 5
Service: 5
Alpa needs to have good manners towards customers who are regular I have been going to this location over 2 years she lacks customer service Alex is great so are rest of the others they make you feel welcome here I thought Alpa was the owner came to know she is just working there like most of us. Don’t need attitude Alpa please stay home. Because of one person the star for service and atmosphere is one.
Atmosphere: 1
Food: 2
Service: 1
Coffee is always made exactly how i like it and it's always hot
Atmosphere: 5
Food: 5
Service: 5
Coffee could be hotter
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bagel with Butter
At 7:30, I approached the counter and observed the employees socializing amongst themselves. One of the women tersely announced, "we are closed." When inquiring about their hours of operation, she curtly interrupted and reiterated, "we are closed." The mobile ordering platform indicated that they were open and accepting orders, and the sign displayed hours of 5am-7Pm
Atmosphere: 1
Food: 1
Service: 1
Staff was friendly. It was clean and the gentleman gave my 2 year old a munchkin! It was so kind of him to do that! Thank you!
Always friendly and fast . Mobil order is so efficient. Thank you to the staff who are extremely hard workers and always very pleasant!
Atmosphere: 5
Food: 5
Service: 5
The order taker is so sweet and kind. The manager is very professional and great
Atmosphere: 5
Food: 4
Service: 5
Man at the counter was friendly. I did not notice a drive thru so I went in. I browsed the selection and noticed the small donut holes. The price each for 5 was less than price each for 10. The math didn't seem to give an equal or better price in bulk. I didn't snatched a pic of the sign and it was really early, if process are updated is be happy to adjust review. Great place to buy coffee, my dad liked the coffee. The tea was good ?
Parking: Shopping center parking lot.
Atmosphere: 4
Food: 5
Service: 4
Dunkin' Donuts offers amazing customer service, with incredibly fresh and delicious food. The atmosphere is exactly what you want when you're stopping in for a coffee. It's an experience you won't want to miss!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Everything always comes out super quick and all the drinks/food are always made right!
Atmosphere: 5
Food: 5
Service: 5
Very disappointing, this morning worst customer service ever.Left without my coffee
Not the biggest fan of Dunkin’ but this location always gets my order right
Atmosphere: 5
Food: 5
Service: 5
I've been visiting this Dunkin' for the past two weeks during the morning rush. Although the food and coffee is food, my experience has been consistently disappointing, largely due to the manager's lack of professionalism and disregard for his duties.
Every single morning, without fail, the manager is completely disengaged from the critical task of serving customers. Despite the store being busy, he never steps up to make coffee or assist the staff. Instead, he seems perpetually occupied with other, less important activities. His negligence is palpable and deeply frustrating for regular patrons like myself.
To make matters worse, this manager and another guy blatantly disregards company policies by never wearing their visor. It's a small detail, but it speaks volumes about his lack of respect for the rules and standards that are supposed to ensure a clean and professional environment.
The most egregious incident occurred when a lady was busy refilling the creamer, leaving the counter unattended. A line of customers, myself included, was growing impatient, but the manager just stood there, completely unresponsive. He didn't even make a move to help until the poor lady had to rush back to the counter to take our orders. His inaction and indifference were beyond unprofessional.
The lack of leadership and commitment from this manager has soured my experience at this Dunkin'. It's clear that he is more interested in avoiding work than ensuring customers are served promptly and efficiently. They need significant changes in management.
Atmosphere: 4
Food: 4
Service: 1
People are rude and only seem to care about themselves and not the customer.
Atmosphere: 1
Food: 1
Service: 1
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