Brodie Jon And Lucas awesome customer service and I love this place
Atmosphere: 5
Food: 5
Service: 5
Just Genevieve KM
I prefer my coffee at home, but on the road and in a pinch . . . Sometimes I gotta run on Dunkin'!
Atmosphere: 5
Food: 5
Service: 5
Tati G
Rude Service. They are the only fast food in the area so they can get away with it I guess. Also, the job should provide the worker at the window with gloves and a work jacket.
I’m just going to stick to the one closer to my job. Why support crappy service just for convenience when everything comes out wrong anyways…
Atmosphere: 1
Food: 1
Service: 1
Marlene Bubba
I dont know what they do to their bagels when toasted but they became so weird and dry and seem like they are old. The morning staff always seem miserable and talk in 1 word grunts. Its a very odd Dunkin that I try to avoid. Also their prices are way higher than every other Dunkin I go to.
Atmosphere: 2
Food: 1
Service: 2
Nick
This location is very well run. The line is always fast and the store is always busy. I met the general manager this morning and he seems to be a good, encouraging leader. Which is nice to see. The dining room is a little small but they run their outlets.
Edit: Yeesh. Reading these other comments, you'd think people have never been to a dunkin' before. Hit up one in a low income neighborhood and tell me how you feel. Omg lol.
Atmosphere: 5
Food: 5
Service: 5
Carrera
Would give zero stars if I could. Absolutely not worth spending my money there anymore, every time I go the coffee tastes burnt and is never made properly, I just left a few minutes ago and when I go to eat the wrap I got its completely cold and difficult to even bite into. The people giving you your order hardly even communicate or look at you because they are too busy in the middle of their conversations that aren’t meant for work. Won’t be going there again and rather drive out of the way to wind gap instead because these are always constant issues. Don’t waste your time
Atmosphere: 1
Food: 1
Service: 1
Julius Sanders-Roberts
I’m extremely disappointed and angry with the service I received. The customer service was downright rude and nasty completely uncalled for. Not only was I disrespected, but my entire order was messed up from start to finish. This is beyond unacceptable, and I expect this issue to be handled immediately.
Atmosphere: 1
Food: 1
Service: 1
Adriana
Terrible costumer service! The manager that works there is always extremely rude and I will not be going back
Atmosphere: 1
Food: 3
Service: 1
Shanesaw
Yelling and making it awkward for everyone in line, I get it was busy but dont forget there are people listening to your bickering about our business and making mess of all our drinks all over the place
Atmosphere: 3
Food: 4
Service: 3
Corina Bishop
Service is absolutely horrible. This crazy dog named Mackenzie or Makayla had nothing but attitude about my order. Then she throws my bag at me. I proceed to check my order and it’s not even the correct order. I tell her that this order is not correct and what I ordered and she snatched the bag out of my hand signing and talking to herself. Her boss asked her what was wrong and she pointed at me, cursing and swearing at me. Her Boston tells her to go in the back and chill out. On the way to the back, she’s punching the metal refrigerator or oven. Dunkin’ Donuts needs to find better associates. This was the most horrible experience I’ve ever had a Dunkin’ Donuts, literally ordering breakfast. I will definitely not be going here again.
The behavior I encountered at this Dunkin’ Donuts location was not only appalling, it was emblematic of a team that has clearly lost sight of the most fundamental principles of customer service: decency, respect, and professionalism. During a simple drive-thru visit, I made a polite special request for my sandwich, only to be mocked—out loud—by an employee who assumed no one could hear her disdain. Unbeknownst to her, my brother was at the window and caught every word of her snide commentary. This level of immaturity would be embarrassing coming from teenagers at a lunch table—let alone paid employees representing a national brand. When I attempted to describe a donut I’ve enjoyed for years but didn’t know the formal name for, I was met not with help or kindness, but ridicule and visible irritation. Not only was the wrong donut handed to me -3 TIMES. But the manager herself felt compelled to contribute by speaking to me with unnecessary rudeness, simply because I wasn’t fluent in Dunkin’s internal product names. All on a holiday mind you! Lastly, during a mobile order pickup, after calmly correcting the staff when they misheard my name, I was greeted at the window by the same employee who had earlier “corrected” me on my donut pronunciation—only this time, she delivered my order with a smug, condescending tone that felt intentionally spiteful. This wasn’t a one-off slip in service—it was a clear pattern of disrespect, immaturity, and a total failure in leadership. If these employees derive satisfaction from humiliating the very people who fund their paychecks, then it’s time to reconsider whether they belong in customer-facing roles at all. Go to Wind Gap.
Atmosphere: 1
Food: 5
Service: 1
Kylee Vogel
Every time I go to the Dunkin, I get disappointed, Long wait time very confusing drive-through I went through the entire drive-through and didn’t order and because they were so busy I had to go to the drive-through again to order so I just went to the one in Forks. The worker that let me know was nice, but the location is just bad and most times my order gets messed up
Atmosphere: 2
Food: 2
Service: 1
Harmony Gubich
this place is horrible. 6$ for a coffee to not even be made right and I get home and it’s almond milk. I could have been allergic!!!! I called and asked if I could back around and have another dunkalatte made. they were so rude and hung up on me. BY FAR the most unprofessional dunkin around here and the workers are all rude. they fire the nice ppl cause only the rudes stay.
Brodie Jon And Lucas awesome customer service and I love this place
Atmosphere: 5
Food: 5
Service: 5
I prefer my coffee at home, but on the road and in a pinch . . . Sometimes I gotta run on Dunkin'!
Atmosphere: 5
Food: 5
Service: 5
Rude Service. They are the only fast food in the area so they can get away with it I guess. Also, the job should provide the worker at the window with gloves and a work jacket.
I’m just going to stick to the one closer to my job. Why support crappy service just for convenience when everything comes out wrong anyways…
Atmosphere: 1
Food: 1
Service: 1
I dont know what they do to their bagels when toasted but they became so weird and dry and seem like they are old. The morning staff always seem miserable and talk in 1 word grunts. Its a very odd Dunkin that I try to avoid. Also their prices are way higher than every other Dunkin I go to.
Atmosphere: 2
Food: 1
Service: 2
This location is very well run. The line is always fast and the store is always busy. I met the general manager this morning and he seems to be a good, encouraging leader. Which is nice to see. The dining room is a little small but they run their outlets.
Edit: Yeesh. Reading these other comments, you'd think people have never been to a dunkin' before. Hit up one in a low income neighborhood and tell me how you feel. Omg lol.
Atmosphere: 5
Food: 5
Service: 5
Would give zero stars if I could. Absolutely not worth spending my money there anymore, every time I go the coffee tastes burnt and is never made properly, I just left a few minutes ago and when I go to eat the wrap I got its completely cold and difficult to even bite into. The people giving you your order hardly even communicate or look at you because they are too busy in the middle of their conversations that aren’t meant for work. Won’t be going there again and rather drive out of the way to wind gap instead because these are always constant issues. Don’t waste your time
Atmosphere: 1
Food: 1
Service: 1
I’m extremely disappointed and angry with the service I received. The customer service was downright rude and nasty completely uncalled for. Not only was I disrespected, but my entire order was messed up from start to finish. This is beyond unacceptable, and I expect this issue to be handled immediately.
Atmosphere: 1
Food: 1
Service: 1
Terrible costumer service! The manager that works there is always extremely rude and I will not be going back
Atmosphere: 1
Food: 3
Service: 1
Yelling and making it awkward for everyone in line, I get it was busy but dont forget there are people listening to your bickering about our business and making mess of all our drinks all over the place
Atmosphere: 3
Food: 4
Service: 3
Service is absolutely horrible. This crazy dog named Mackenzie or Makayla had nothing but attitude about my order. Then she throws my bag at me. I proceed to check my order and it’s not even the correct order. I tell her that this order is not correct and what I ordered and she snatched the bag out of my hand signing and talking to herself. Her boss asked her what was wrong and she pointed at me, cursing and swearing at me. Her Boston tells her to go in the back and chill out. On the way to the back, she’s punching the metal refrigerator or oven. Dunkin’ Donuts needs to find better associates. This was the most horrible experience I’ve ever had a Dunkin’ Donuts, literally ordering breakfast. I will definitely not be going here again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Not sure why the workers are so rude
Atmosphere: 2
Food: 1
Service: 1
Worst milkshake ever
Food: 1
Service: 1
The behavior I encountered at this Dunkin’ Donuts location was not only appalling, it was emblematic of a team that has clearly lost sight of the most fundamental principles of customer service: decency, respect, and professionalism. During a simple drive-thru visit, I made a polite special request for my sandwich, only to be mocked—out loud—by an employee who assumed no one could hear her disdain. Unbeknownst to her, my brother was at the window and caught every word of her snide commentary. This level of immaturity would be embarrassing coming from teenagers at a lunch table—let alone paid employees representing a national brand. When I attempted to describe a donut I’ve enjoyed for years but didn’t know the formal name for, I was met not with help or kindness, but ridicule and visible irritation. Not only was the wrong donut handed to me -3 TIMES. But the manager herself felt compelled to contribute by speaking to me with unnecessary rudeness, simply because I wasn’t fluent in Dunkin’s internal product names. All on a holiday mind you! Lastly, during a mobile order pickup, after calmly correcting the staff when they misheard my name, I was greeted at the window by the same employee who had earlier “corrected” me on my donut pronunciation—only this time, she delivered my order with a smug, condescending tone that felt intentionally spiteful. This wasn’t a one-off slip in service—it was a clear pattern of disrespect, immaturity, and a total failure in leadership. If these employees derive satisfaction from humiliating the very people who fund their paychecks, then it’s time to reconsider whether they belong in customer-facing roles at all. Go to Wind Gap.
Atmosphere: 1
Food: 5
Service: 1
Every time I go to the Dunkin, I get disappointed, Long wait time very confusing drive-through I went through the entire drive-through and didn’t order and because they were so busy I had to go to the drive-through again to order so I just went to the one in Forks. The worker that let me know was nice, but the location is just bad and most times my order gets messed up
Atmosphere: 2
Food: 2
Service: 1
this place is horrible. 6$ for a coffee to not even be made right and I get home and it’s almond milk. I could have been allergic!!!! I called and asked if I could back around and have another dunkalatte made. they were so rude and hung up on me. BY FAR the most unprofessional dunkin around here and the workers are all rude. they fire the nice ppl cause only the rudes stay.
Atmosphere: 1
Food: 1
Service: 1
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