This is the second time ordering pizza at this place, first time they messed up my order, I’ve had ordered medium pizza very light sauce by phone for me to pickup and gave me a large pizza, they charged me the same as a medium pizza but definitely I didn’t wanted a large pizza too big for me! Second time ordered by DoorDash and I was very clear on the notes, very light sauce on the pizza, I received a burnt, very toasted pizza full of sauce, the pizza was so hard me and my husband couldn’t eat it. I have called, and the guy who picked up the phone was so rude it seems he didn’t wanted to hear what I was saying and passed the phone to a girl without even letting me know. So I explained again to the girl everything from the beginning, she said couldn’t do anything, not a refund or to send another pizza because the order was made by DoorDash, which is understandable. She suggested me to contact DoorDash which I did. I took a picture of the pizza and she said to send it to her. But after all I didn’t send it because they wouldn’t do anything anyway! It seems this place doesn’t pay attention to orders taken by phones or online app orders and that’s why they keep messing up orders!
Atmosphere: 2
Food: 1
Service: 3
Mahdi Bourhim
Good pizza
Atmosphere: 4
Food: 5
Service: 5
Scott
The food was too expensive and it wasnt that good. If you eat in, you felt like you are being watched. Not a good atmosphere.
Atmosphere: 1
Food: 2
Service: 2
Dylan Devatt
Says opens at 10 and wasn't open at 10:45
Atmosphere: 4
Food: 4
Service: 3
Carol
We do takeout very nice people the pizza is really good would recommend the sausage pizza it's shredded sausage
Atmosphere: 5
Service: 5
lc
I am not from the area, but I am often coming through to visit somebody near Bath. I have stopped here many times for whatever they have in front like slices, garlic knots etc. Always very pleased here. Being a NY/NJ girl, this pizza is good quality. There is always good selections of by the slice pizza. Often unique and I almost never get the same thing each time. Never dealt with the back or phone staff, but the guy in front working the oven is quite sharpe. Always will be a customer of this place.
Atmosphere: 3
Food: 5
Service: 5
Nicholas Colabella
Cost had skyrocketed at Pizzaville. I got the same pizza size and toppings for close to $5 less down the road. Wow
Kaine Trull
Garlic knots are too close to the register, people reach over them all day, good food but it'll cost ya.
Atmosphere: 3
Food: 4
Service: 5
RuthAnn Golden
Placed an order online for 2 pizzas to be delivered. One plain and one with special toppings. Arrived in a timely manner, however, the special topping was totally wrong. Called and asked that they correct their error on the second pizza and was told would do so. Waited one hour and no pizza. Called again and told again the driver was on her way. Waited another hour -- NOTHING!! Person at Pizzaville explicitly lied to me telling me they would make good. Took my money but did not follow through with correcting the issue or refunding my money. I live minutes away and delivery should not be a problem but no one ever returned with the correct pizza. This ends my use of this establishment. Cannot tolerate poor customer service -- will buy elsewhere. Be sure to check your order BEFORE the delivery driver leaves. REPLY TO BUSINESS RESPONSE: You suggest I contact a manager at your establishment. When I called about the wrong order delivered, I got the run around by the young girl who answered the phone so I asked for a manager at that time and was told no manager is on duty. Calling to speak to a manager is no resolution to the problem since that person does not exist or I was lied to again!!!! If you want to make it right -- REFUND.
How do you have no pain slices for carry out at 5pm?
florence evangelista
Ordered 2 pies, I plain and 1 deep dish, first they got the order wrong, they gave me 2 deep dish, now of course my husband picked it up and didn't say anything. The deep dish pie was awful, it was dry with a little sauce and cheese, worst pizza ever. They should stick to just regular pizza.
Patrick R
Extensive menu. The pizza and pasta were both very good. Servers are very nice and friendly also.
Atmosphere: 4
Food: 5
Service: 5
Keith Roe
Family style eatery with local friendly staff. Great veggie pizza
Atmosphere: 5
Food: 5
Service: 5
Stephanie Bloss
Ordered 2 pizzas to go and both were burned. Crust was as if pizzas were made ahead of time and reheated and burn them. Horrible. The crust was so crisp it broke apart in your hands. We got pizzas many years ago and they were delicious not anymore will not ever go back. Waste of $40.
This is the second time ordering pizza at this place, first time they messed up my order, I’ve had ordered medium pizza very light sauce by phone for me to pickup and gave me a large pizza, they charged me the same as a medium pizza but definitely I didn’t wanted a large pizza too big for me!
Second time ordered by DoorDash and I was very clear on the notes, very light sauce on the pizza, I received a burnt, very toasted pizza full of sauce, the pizza was so hard me and my husband couldn’t eat it. I have called, and the guy who picked up the phone was so rude it seems he didn’t wanted to hear what I was saying and passed the phone to a girl without even letting me know. So I explained again to the girl everything from the beginning, she said couldn’t do anything, not a refund or to send another pizza because the order was made by DoorDash, which is understandable. She suggested me to contact DoorDash which I did. I took a picture of the pizza and she said to send it to her. But after all I didn’t send it because they wouldn’t do anything anyway! It seems this place doesn’t pay attention to orders taken by phones or online app orders and that’s why they keep messing up orders!
Atmosphere: 2
Food: 1
Service: 3
Good pizza
Atmosphere: 4
Food: 5
Service: 5
The food was too expensive and it wasnt that good. If you eat in, you felt like you are being watched. Not a good atmosphere.
Atmosphere: 1
Food: 2
Service: 2
Says opens at 10 and wasn't open at 10:45
Atmosphere: 4
Food: 4
Service: 3
We do takeout very nice people the pizza is really good would recommend the sausage pizza it's shredded sausage
Atmosphere: 5
Service: 5
I am not from the area, but I am often coming through to visit somebody near Bath. I have stopped here many times for whatever they have in front like slices, garlic knots etc.
Always very pleased here. Being a NY/NJ girl, this pizza is good quality. There is always good selections of by the slice pizza. Often unique and I almost never get the same thing each time. Never dealt with the back or phone staff, but the guy in front working the oven is quite sharpe. Always will be a customer of this place.
Atmosphere: 3
Food: 5
Service: 5
Cost had skyrocketed at Pizzaville. I got the same pizza size and toppings for close to $5 less down the road. Wow
Garlic knots are too close to the register, people reach over them all day, good food but it'll cost ya.
Atmosphere: 3
Food: 4
Service: 5
Placed an order online for 2 pizzas to be delivered. One plain and one with special toppings. Arrived in a timely manner, however, the special topping was totally wrong. Called and asked that they correct their error on the second pizza and was told would do so. Waited one hour and no pizza. Called again and told again the driver was on her way. Waited another hour -- NOTHING!! Person at Pizzaville explicitly lied to me telling me they would make good. Took my money but did not follow through with correcting the issue or refunding my money. I live minutes away and delivery should not be a problem but no one ever returned with the correct pizza. This ends my use of this establishment. Cannot tolerate poor customer service -- will buy elsewhere. Be sure to check your order BEFORE the delivery driver leaves.
REPLY TO BUSINESS RESPONSE:
You suggest I contact a manager at your establishment. When I called about the wrong order delivered, I got the run around by the young girl who answered the phone so I asked for a manager at that time and was told no manager is on duty. Calling to speak to a manager is no resolution to the problem since that person does not exist or I was lied to again!!!! If you want to make it right -- REFUND.
Atmosphere: 3
Food: 3
Service: 1
Very good pizza and stromboli.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
How do you have no pain slices for carry out at 5pm?
Ordered 2 pies, I plain and 1 deep dish, first they got the order wrong, they gave me 2 deep dish, now of course my husband picked it up and didn't say anything. The deep dish pie was awful, it was dry with a little sauce and cheese, worst pizza ever. They should stick to just regular pizza.
Extensive menu. The pizza and pasta were both very good. Servers are very nice and friendly also.
Atmosphere: 4
Food: 5
Service: 5
Family style eatery with local friendly staff. Great veggie pizza
Atmosphere: 5
Food: 5
Service: 5
Ordered 2 pizzas to go and both were burned. Crust was as if pizzas were made ahead of time and reheated and burn them. Horrible. The crust was so crisp it broke apart in your hands. We got pizzas many years ago and they were delicious not anymore will not ever go back. Waste of $40.
Food: 1
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