First of all, I am THRILLED that Bruster's is offering oat milk versions of many of their flavors. It is creamy, flavorful and absolutely delicious. I don't think any store-bought dairy-free brands come close to being able to compete. A favorite has always been chocolate raspberry truffle. They really hit the ball out of the park with this one! Secondly, I recently reached out with a concern that I had about a recent order and want to take the time to say how impressed I was with the prompt and courteous response and willingness to make it right. It's the first and only issue I've ever had with a Brewster's order and I appreciated the opportunity to share my concern and be heard. Looking forward to hopefully more dairy-free offerings in the future. ☺️🙏
J Dobeauski
Wahoo! We just used the Bruster’s drive through for twice today! What a pleasant experience! Our order was filled quickly. The young man was so personable and professional. Loki loved his pup cup! We loved the great two pints and one free deal! Great, fast service with a smile!
Lisa Snyder
Something has changed at this location. They are very light on the main ingredients in their recipes and it is very disappointing. New location and less than expected product. Please get back to how it is supposed to be or Hopewell will continue to get all my business.
Jim Tom
Friendly staff when you walk up, they do a nice job greeting customers. That said, the kids working in the background seemed more focused on goofing off than paying attention to what was going on.
The biggest issue for me was the scoop size. This Bruster’s definitely doesn’t match the scoop sizes I’ve seen at other locations. If I order two scoops, I expect two full scoops — not what felt like two partial scoops split between flavors.
Overall, the ice cream is good, but the portion size and professionalism could use some improvement.
Truitt Owens
Ice cream is amazing mmm
Finn Noyes
Best ice cream in town! Always get a pint or two when I visit family here
Sandra Peterson
Great employees. Great ice cream. So glad you built your new location with the drive-thru
John X
Hey, when you gonna stop when I get the urge for a good treat and always look forward to prompt and speedy and friendly service.
Nicholas DeLisio
Service is horrible at the new building
Shan P
Disappointing lately…. Getting expensive and now they seem to be changing recipes. Chocolate cake batter used to be so good and now it’s just chocolate ice cream with chunks of cake in it. Also the flagship store in Beaver never offers a big variety of flavors. All the other locations seem to have 30 some flavors while they carry 18 at the original store & they didn’t even have the flavor of the month.
It is a nice new location near the old one. Very nicely lit up and everyone is friendly as always. They wait on you even until the time of closing.
Melissa Hoffman
Very limited flavor selection. 3 of our group of 5 was disappointed with the taste of what we got. The district manager was there and we addressed our disappointing experience and nothing was offered. Honestly wouldn't go back.
Hannah K
Service significantly went down hill. Tonight we went and waited in line for more than 20 minutes for our ice cream. They then didn’t ring up our one ice cream. So that took awhile. They couldn’t ring up our order properly so they kept having to get the manger. We start driving and realize that didn’t put two of ice creams in there. It seemed like everyone there is new. The last time we went we waited 15 mins for two cups of ice cream. I understand new people training but you can’t have everyone new working the same shift. Incredibly disappointing
First of all, I am THRILLED that Bruster's is offering oat milk versions of many of their flavors. It is creamy, flavorful and absolutely delicious. I don't think any store-bought dairy-free brands come close to being able to compete. A favorite has always been chocolate raspberry truffle. They really hit the ball out of the park with this one! Secondly, I recently reached out with a concern that I had about a recent order and want to take the time to say how impressed I was with the prompt and courteous response and willingness to make it right. It's the first and only issue I've ever had with a Brewster's order and I appreciated the opportunity to share my concern and be heard. Looking forward to hopefully more dairy-free offerings in the future. ☺️🙏
Wahoo! We just used the Bruster’s drive through for twice today! What a pleasant experience! Our order was filled quickly. The young man was so personable and professional. Loki loved his pup cup! We loved the great two pints and one free deal! Great, fast service with a smile!
Something has changed at this location. They are very light on the main ingredients in their recipes and it is very disappointing. New location and less than expected product. Please get back to how it is supposed to be or Hopewell will continue to get all my business.
Friendly staff when you walk up, they do a nice job greeting customers. That said, the kids working in the background seemed more focused on goofing off than paying attention to what was going on.
The biggest issue for me was the scoop size. This Bruster’s definitely doesn’t match the scoop sizes I’ve seen at other locations. If I order two scoops, I expect two full scoops — not what felt like two partial scoops split between flavors.
Overall, the ice cream is good, but the portion size and professionalism could use some improvement.
Ice cream is amazing mmm
Best ice cream in town! Always get a pint or two when I visit family here
Great employees. Great ice cream. So glad you built your new location with the drive-thru
Hey, when you gonna stop when I get the urge for a good treat and always look forward to prompt and speedy and friendly service.
Service is horrible at the new building
Disappointing lately…. Getting expensive and now they seem to be changing recipes. Chocolate cake batter used to be so good and now it’s just chocolate ice cream with chunks of cake in it. Also the flagship store in Beaver never offers a big variety of flavors. All the other locations seem to have 30 some flavors while they carry 18 at the original store & they didn’t even have the flavor of the month.
Restaurantji Recommends
It is a nice new location near the old one. Very nicely lit up and everyone is friendly as always. They wait on you even until the time of closing.
Very limited flavor selection. 3 of our group of 5 was disappointed with the taste of what we got. The district manager was there and we addressed our disappointing experience and nothing was offered. Honestly wouldn't go back.
Service significantly went down hill. Tonight we went and waited in line for more than 20 minutes for our ice cream. They then didn’t ring up our one ice cream. So that took awhile. They couldn’t ring up our order properly so they kept having to get the manger. We start driving and realize that didn’t put two of ice creams in there. It seemed like everyone there is new. The last time we went we waited 15 mins for two cups of ice cream. I understand new people training but you can’t have everyone new working the same shift. Incredibly disappointing
Employee was great.
Great treat on any evening
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