Found a bug in my wake up wrap. Everyone working there is so nice, but this is unacceptable.
Food: 1
Tyrone Dicks
I just like to say. I come to this Dunkin D. Often because I like DDs and there a convenient location. But concerning my experience today... I ordered the same thing I order every time. Egg, Sausage and Chz Croissant. I'm not sure if there head pieces are "Always" faulty but, they ask me to repeat every request (this happens often). Also, Today... I ordered my regular Croissant with a Maple Bacon Croissant. I was given two Maple Croissant and one of the Croissants was old. I told them they got my order wrong and the Croissant was old. They then gave me what I ordered but burned the top half of my Croissant nearly entirely. After 15-20 min I finally received my correct order. After everything that happened, I asked to speak to a Mgr while recording the incident and proof of the burnt product; as they kept trying to apologize for everything I've said here within. We were given a refund but that's not the point. I'm asking, can someone look into there Customer Service & Team Building Etiquette within there performance, for Myself and other Patron's experiences. Thanks, and I hope that my next experience is better.
Atmosphere: 1
Food: 1
Service: 3
Amy Hartley
Personable staff, cost friendly, fast, efficient service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Sharon Palas
When I went this past Sunday after the remodel there was only 3 people working. I ordered the new s’mores cold brew…I was given something…but it wasn’t that. They didn’t even put the cold foam on. I waited for 12 minutes just to be waited on and I was the only person in the store. They were all frustrated and it was showing. I almost walked out while waiting because the girl behind the counter was banging things around out of frustration. It was a bit uncomfortable…idk if I’ll order again.
Eric Riske
I like the energy drinks.
Atmosphere: 5
Food: 5
Service: 5
Deb Rusch
First time at this location. Limited interaction with staff but the barista at the drive through was very friendly. Iced coffee was good but the donuts were old and dry. I prefer Paxton Dr location.
Mike Bearese
Pictures like this is why I only order coffee from Dunkin. The one time I want donuts this is what happens. This location said it was GrubHub's fault that the donuts look like this. I doubt the donuts look like that behind the counter. That's what I get for ordering something besides coffee. Clown show.
Leo Michael
What a mess!! This store is ALWAYS short staffed! Every time you stop you must wait!! Does this store have a manager?? No one ever seems to be in charge!!
Atmosphere: 1
Food: 1
Service: 1
Allison Scott
Good and consistent
Eric Rauber
Just ordered some munchkin for later. The person who answered my call was very rude don’t think I’ll be ordering any more munchkin from
Coffee is pretty much always good but food is always wrong. Like don’t give me the option to customize food if you’re just going to not even bother looking at it and give me the default sandwiches anyways. Do better please.
Atmosphere: 1
Food: 1
Service: 1
Disgruntled Employee
You guys giving one star are cowards who don’t have the balls to say anything to an employee or owner and hide behind a keyboard. We are constantly short staffed, have shitty co-workers, hundreds of customers per day, and plenty of you idiots we have to deal with like the people giving one star.
Atmosphere: 5
Food: 5
Service: 5
Tracy Hixon
Kid-friendliness: From sprinkle and themed donuts to frozen fruit coladas they have so many options for kids to choose from
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Fritter, Coffee Roll, Sausage Egg and Cheese, Assorted Half Dozen or Dozen Donuts
Shawna L
Was going to try this location, but I’ll go to the one on Paxton Drive in Bethel Park. The Paxton staff member (nice girl) didn’t mind giving me a little time (and friendly courtesy) when I called in advance to see if the 50 munchkins I was ordering would be soft or totally hard. The girl not only understood, but offered some freshly made pumpkin munchkins of which South Park Rd Dunkin didn’t even have.
Service: 1
Maddog4x4
Everytime I stop at this Dunkin my order is wrong. I couldn’t leave today to come get it so I had DoorDash deliverer it and it was wrong. Missing items, bagels are wrong not toasted, no spread for them and missing my donut holes. Everyone should be retrained or fired and start new. Management is getting lazy there needs to fix the issues. I’ll just go to the one on Higby Drive. No issues there.Service should get a ZERO
Found a bug in my wake up wrap. Everyone working there is so nice, but this is unacceptable.
Food: 1
I just like to say. I come to this Dunkin D. Often because I like DDs and there a convenient location. But concerning my experience today... I ordered the same thing I order every time. Egg, Sausage and Chz Croissant. I'm not sure if there head pieces are "Always" faulty but, they ask me to repeat every request (this happens often). Also, Today... I ordered my regular Croissant with a Maple Bacon Croissant. I was given two Maple Croissant and one of the Croissants was old. I told them they got my order wrong and the Croissant was old. They then gave me what I ordered but burned the top half of my Croissant nearly entirely. After 15-20 min I finally received my correct order. After everything that happened, I asked to speak to a Mgr while recording the incident and proof of the burnt product; as they kept trying to apologize for everything I've said here within. We were given a refund but that's not the point. I'm asking, can someone look into there Customer Service & Team Building Etiquette within there performance, for Myself and other Patron's experiences.
Thanks, and I hope that my next experience is better.
Atmosphere: 1
Food: 1
Service: 3
Personable staff, cost friendly, fast, efficient service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
When I went this past Sunday after the remodel there was only 3 people working. I ordered the new s’mores cold brew…I was given something…but it wasn’t that. They didn’t even put the cold foam on. I waited for 12 minutes just to be waited on and I was the only person in the store. They were all frustrated and it was showing. I almost walked out while waiting because the girl behind the counter was banging things around out of frustration. It was a bit uncomfortable…idk if I’ll order again.
I like the energy drinks.
Atmosphere: 5
Food: 5
Service: 5
First time at this location. Limited interaction with staff but the barista at the drive through was very friendly. Iced coffee was good but the donuts were old and dry. I prefer Paxton Dr location.
Pictures like this is why I only order coffee from Dunkin. The one time I want donuts this is what happens. This location said it was GrubHub's fault that the donuts look like this. I doubt the donuts look like that behind the counter. That's what I get for ordering something besides coffee. Clown show.
What a mess!! This store is ALWAYS short staffed! Every time you stop you must wait!! Does this store have a manager?? No one ever seems to be in charge!!
Atmosphere: 1
Food: 1
Service: 1
Good and consistent
Just ordered some munchkin for later. The person who answered my call was very rude don’t think I’ll be ordering any more munchkin from
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Coffee is pretty much always good but food is always wrong. Like don’t give me the option to customize food if you’re just going to not even bother looking at it and give me the default sandwiches anyways. Do better please.
Atmosphere: 1
Food: 1
Service: 1
You guys giving one star are cowards who don’t have the balls to say anything to an employee or owner and hide behind a keyboard. We are constantly short staffed, have shitty co-workers, hundreds of customers per day, and plenty of you idiots we have to deal with like the people giving one star.
Atmosphere: 5
Food: 5
Service: 5
Kid-friendliness: From sprinkle and themed donuts to frozen fruit coladas they have so many options for kids to choose from
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Fritter, Coffee Roll, Sausage Egg and Cheese, Assorted Half Dozen or Dozen Donuts
Was going to try this location, but I’ll go to the one on Paxton Drive in Bethel Park. The Paxton staff member (nice girl) didn’t mind giving me a little time (and friendly courtesy) when I called in advance to see if the 50 munchkins I was ordering would be soft or totally hard. The girl not only understood, but offered some freshly made pumpkin munchkins of which South Park Rd Dunkin didn’t even have.
Service: 1
Everytime I stop at this Dunkin my order is wrong. I couldn’t leave today to come get it so I had DoorDash deliverer it and it was wrong. Missing items, bagels are wrong not toasted, no spread for them and missing my donut holes. Everyone should be retrained or fired and start new. Management is getting lazy there needs to fix the issues. I’ll just go to the one on Higby Drive. No issues there.Service should get a ZERO
Food: 2
Service: 1
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