Multiple bad experiences with food quality in past. Decided to give them another chance - mistake. Should have taken pictures. Ordered extra cheese, and as with all previous experiences, didn't even get what would be considered a regular amount of cheese. For $2.35 I could have stopped by Giant Eagle down the road and bought 2 freaking cups of cheese to put on the pie!!! Done, done, done. Will NEVER waste my hard earned money on this location again. I mean seriously, how hard is it? Customer orders extra cheese and pay two and half bucks for it and you can't grab a couple handfuls and throw it on there? Done. Will pay the extra money for Danny's down the road or ANYBODY else. Done. Did I mention I was done ordering from this location? Done. Done.
Food: 1
Sam P.
First off, I just wanna say my frustration is not with the workers at the Pizza Hut or the food itself. Joel was cool and helpful. My frustration is primarily with the corporate decision to use door dash delivery.
Story I order pizza from this location via the Pizza Hut app around 5:30pm. The app said the estimated delivery time was 6:09pm. At 6:45pm still no pizza and the app said the door dash driver was still waiting to pick up the order but that seemed weird, so I called the store and the worker said that door dash had picked it up already. I push a bit and got him to say it had happened 15 minutes earlier.
At 7:30pm…still no pizza. I called Pizza Hut back and the worker was cool. He remade the order and apologized for the wait. So that’s appreciated.
While waiting I talked to door dash customer support via their app and was able to get them to refund the service fee / tip. A guy from door dash called me and I asked for some sort of compensation since their service failed so hard. Ultimately he decided there wasn’t going to be any compensation. The logic was that we only used their partner services and not the Door Dash app directly.
In the end the first order never came. It seems like the Door Dasher just stole our order and peaced out. The second replacement order did end up coming around 8:30pm, 3 hours after placing the original order.
I really hate that Pizza Hut outsources delivery to Door dash because your delivery can just fall into a black hole and finding accountability is really tough. I think I may be done ordering from Pizza Hut.
Food: 3
Service: 2
Dave
Cashier was rude, I felt unwanted the whole time i was there
Atmosphere: 1
Food: 1
Service: 1
kylie
joel is the best, always pleasant and the food is always on point when he’s working.
Atmosphere: 5
Food: 5
Service: 5
kee kee sharp
I got a large stuff crust pizza with sausage and pepperoni. When I got home and started to eat the pizza. I noticed there wasn't any sauce on the pizza.
Atmosphere: 4
Food: 2
Service: 3
Jack Kohl
A great store with friendly employees. Would recommend!
Atmosphere: 5
Food: 5
Service: 5
Mike Stenger
They use door dash for delivery. Needless to say I had to search for my delivery even though it was supposed to be handed to me.
Atmosphere: 1
Food: 3
Service: 1
Sharon Swift
Love Library Road, Bethal Park Pizza Hut. On time delivery & great customer service!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Supreme Pizza
Carter Richie
guy at the door was rude and impatient. will not be coming back
Atmosphere: 1
Food: 1
Service: 1
Larryj
Horrible experience there. Ordered a large meat lovers and was charged $20. I noticed a sign that said " Special, any large pizza with up to 5 toppings $12 . I asked why she didn't tell us that and that i did order a large. She said they don't tell us to tell you about Specials and that she couldn't refund my money because i paid with a debit card. Total mess in that dump!!
Super fast, great food, decent prices. Pizza is always ready in 15 minutes! The staff is friendly. Customer service is great as well. We are glad to have Pizza Hut again after a several year hiatus. This is a take- out only location and they offer curbside delivery if you wish. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Paul Pitocco
Great pizza with great ingredients at a great price.
Multiple bad experiences with food quality in past. Decided to give them another chance - mistake. Should have taken pictures. Ordered extra cheese, and as with all previous experiences, didn't even get what would be considered a regular amount of cheese. For $2.35 I could have stopped by Giant Eagle down the road and bought 2 freaking cups of cheese to put on the pie!!! Done, done, done. Will NEVER waste my hard earned money on this location again. I mean seriously, how hard is it? Customer orders extra cheese and pay two and half bucks for it and you can't grab a couple handfuls and throw it on there? Done. Will pay the extra money for Danny's down the road or ANYBODY else. Done. Did I mention I was done ordering from this location? Done. Done.
Food: 1
First off, I just wanna say my frustration is not with the workers at the Pizza Hut or the food itself. Joel was cool and helpful. My frustration is primarily with the corporate decision to use door dash delivery.
Story
I order pizza from this location via the Pizza Hut app around 5:30pm. The app said the estimated delivery time was 6:09pm. At 6:45pm still no pizza and the app said the door dash driver was still waiting to pick up the order but that seemed weird, so I called the store and the worker said that door dash had picked it up already. I push a bit and got him to say it had happened 15 minutes earlier.
At 7:30pm…still no pizza. I called Pizza Hut back and the worker was cool. He remade the order and apologized for the wait. So that’s appreciated.
While waiting I talked to door dash customer support via their app and was able to get them to refund the service fee / tip. A guy from door dash called me and I asked for some sort of compensation since their service failed so hard. Ultimately he decided there wasn’t going to be any compensation. The logic was that we only used their partner services and not the Door Dash app directly.
In the end the first order never came. It seems like the Door Dasher just stole our order and peaced out. The second replacement order did end up coming around 8:30pm, 3 hours after placing the original order.
I really hate that Pizza Hut outsources delivery to Door dash because your delivery can just fall into a black hole and finding accountability is really tough. I think I may be done ordering from Pizza Hut.
Food: 3
Service: 2
Cashier was rude, I felt unwanted the whole time i was there
Atmosphere: 1
Food: 1
Service: 1
joel is the best, always pleasant and the food is always on point when he’s working.
Atmosphere: 5
Food: 5
Service: 5
I got a large stuff crust pizza with sausage and pepperoni. When I got home and started to eat the pizza. I noticed there wasn't any sauce on the pizza.
Atmosphere: 4
Food: 2
Service: 3
A great store with friendly employees. Would recommend!
Atmosphere: 5
Food: 5
Service: 5
They use door dash for delivery. Needless to say I had to search for my delivery even though it was supposed to be handed to me.
Atmosphere: 1
Food: 3
Service: 1
Love Library Road, Bethal Park Pizza Hut. On time delivery & great customer service!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Supreme Pizza
guy at the door was rude and impatient. will not be coming back
Atmosphere: 1
Food: 1
Service: 1
Horrible experience there. Ordered a large meat lovers and was charged $20. I noticed a sign that said " Special, any large pizza with up to 5 toppings $12 . I asked why she didn't tell us that and that i did order a large. She said they don't tell us to tell you about Specials and that she couldn't refund my money because i paid with a debit card. Total mess in that dump!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Super fast, great food, decent prices. Pizza is always ready in 15 minutes! The staff is friendly. Customer service is great as well. We are glad to have Pizza Hut again after a several year hiatus. This is a take- out only location and they offer curbside delivery if you wish. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Great pizza with great ingredients at a great price.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Excellent
Very delicious and a great price!
Our order was perfect and hot!
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