Red Robin Gourmet Burgers and Brews

To-go was fine. The young man with the glasses was nice. The customer service from the hostess to eat at the restaurant was rude. My daughter ran back in for some napkins (which should have already been in the bag) and the young girl with blue braids was unhappy and didn't say a word to my daughter. My daughter asked for the napkins, the hostess grabbed them handed them to her, my daughter said thank you and the hostess said nothing. Don't bring your attitudes to work it's not cute!

Server was awesome, food was great. Nice place to relax before or after some shopping at South Hills Village!

Atmosphere: 4

Food: 5

Service: 5

The waitresses greeted us with smiles and then told us a table of 5 had to come back 25 min later. I asked them to take my name and they wouldn't do it. Computers were down. For years there were no computers and restaurants functioned just fine. Won't ever go back since the girl tossed the I pad at me to show me they were down.

When I called 10mins before reaching the restaurant the lady who picked the call said 40mins wait is there but when I reached I immediately got the pace to sit and there were atleast 50% vacant seats…Guess what the front desk don’t want much customers… service was good so as food, staff were friendly as they replaced my wrong order with right one …

Atmosphere: 5

Food: 4

Service: 3

Recommended dishes: Veggie Burger

No idea why there are bad reviews because my experience was good. Ordered the California chicken sandwich and garlic fries. Marquise, who took my order recommended me their house made ranch which I got as a dip. I chose their new queso in my sandwich. Everything was good and fresh. Service was perfect. I was asked 2-3 times if everything was ok or if I needed anything else.

Atmosphere: 5

Food: 4

Service: 5

Brianna Did An Awesome Job….Great Service As Well….Fan Of The Tats As Well (I Have About 18 of them). Dope Personality Super Friendly. Thanks again wonderful job as well. 🙏🙌🏼🔥🎬 — @officialaromeo @gothhopromeo

Atmosphere: 5

Food: 5

Service: 5

Good burgers. Yummy dipping sauce for the fries. Delicious milkshakes

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hamburger

First off the place was packed at 5pm on a Saturday and the wait was over a half hour, BUT tons of booths opened and not being used right away. Made absolutely no sense.

Secondly, when we got seated our waitress Sasha working the tables right behind the hostess stand, took our drink order took 10 mins to bring our drinks back then walked away before arriving 10 mins later to take our order. After you drop the drinks off you should just ask if we’re ready to order (in our case we were)…

We ordered no apps so just waited for our dinner. It came out timely and no probs. But our waitress Sasha NEVER came back to check on us. Never came back to give us any refills. Never made sure our orders were right and we had to track her down each and every time. She was not a good waitress. Even though it was a busy night you should still be checking up on your customers making sure their food came out good and right. Also cleaning dirty dishes off the table and checking to make sure our drinks are filled.

When our checks came, she charged us for 2 hot teas as we did not know hot tea is a upcharge for any refills. TRAIN YOUR EMPLOYEES TO TELL CUSTOMERS WHEN STUFF IS A DAMN UPCHARGE!!! You’re just trying to get money out of them. Just train them to say “that’s an upcharge in case you didn’t know”. It’s not that hard…

But the manager took it off for us (which the manager couldn’t even bother to come out and talk face to face). Idc how busy it is, the manager should show face when there are issues. That was rude not to come out!

Usually never have a problem at this Red Robin but tonight was shitty, service wise. Do better at this location. You’re in South Hills, Homestead does a better job.

Atmosphere: 3

Food: 5

Service: 1

Recommended dishes: Whiskey River BBQ, Hamburger

Best branch!

Atmosphere: 5

Food: 5

Service: 5

I ordered a bottomless mac and cheese - they denied me getting another refill. I paid for bottomless mac and cheese and steak fries and got a small cup. They also wouldn’t take my apple pay. They still had another hour to be open!

Nice burgers.

I used to love to come to Red Robin for their Whiskey River BBQ burger. Not anymore. Like a lot of restaurants they have decreased the food portion (smaller burger patty). They also changed the bun to what I think is a bigger bun. Maybe to hide the decrease in the burger patty. I was totally disappointed in my burger as was my bf. So sad. Shame on you!

Atmosphere: 3

Food: 2

Service: 5

Ate here a few times. Always excellent food and service and enjoy going to the mall after eating.

Margeriita lemon wasn’t that good, salmon overly dry, constant fly harassing us on the table

Atmosphere: 2

Food: 2

Service: 4

We were denied our coupons...The waitress didn't bring me my order..Two hamburgers fries and two drinks for my bride and son the bill was $42.

Parking: We will never go there again.

Kid-friendliness: Nope

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Red Robin Gourmet Cheeseburger