Rita's Italian Ice & Frozen Custard

I’d give a 5-star review to the one girl employee with circular glasses. She was kicking butt taking all of our orders while the other employees stood around. Then, when we asked at a separate window for a tester of another flavor, we got yelled at by an employee (pretty sure her name was Paige or Kelly). She said we needed to stay at one window and while she wasn’t doing a thing to help us🤣 shoutout to the hard worker who did take care of us.

I went here on a Friday at 9:30 pm and they were closed. While their sign right in front says “now open 12-10!”. Don’t bother coming after 9 pm I guess because they’re not consistent.

Another Rita's, this location was a little hard to find in the mall it's in. Very creamy custard, a little better than most locations

My wife and I have never been to a Rita’s before and we sure will be coming back! We went earlier during the day around noon and we had no clue what we were looking at. There were so many flavors, which is also another bonus due to the sugar free options as well! The worker, I believe her name was Ava or something along those lines, walked us through the process of ordering and what flavors/products were the most popular. We asked the poor girl for so many samples but she kept serving us with a smile! She asked us questions like where we were coming from and how we were enjoying our time in the Pittsburgh area. She even gave us recommendations for things to do! It was a wonderful experience and it made my wife’s and I day. Great job!

Everyone is so friendly and even if you go every day they say welcome to Rita's with a smile and never rushed no matter how long the line is, which clears so efficiently to get to perfect sweet treat each time! Obsessed.

I don’t understand how this place gets business. It’s so expensive like $5.23 for a small galati that’s crazy. ALL of the workers are unprofessional, dancing screaming and having conversations at the window while there’s long lines. The wait is awful especially when a worker has a window open talking to their friends when there’s a whole line of people waiting, like does anybody even work here? I couldn’t believe it when I was there. How is this place still running? Can someone answer me that? Just don’t bother going here it’s not worth anyone’s time and/or money for young irresponsible people to make you a treat in a filthy, disgusting ass environment. HORRIBLE PLACE!!

Phenomenal selection of non dairy items at reasonable prices

Very fast and very friendly girls working in store. Great place for a cool treat.

The staff were very rude. When we ordered our concrete, the worker said “ugh I don’t like making concretes.” She gave us a face of disgust. It was not made to the satisfaction that we have had in the past.

This is by far the absolute best ritas I've ever been too (and yes I've been to a lot) I drive out of my way to come here.

Love the custard. The black raspberry custard is my favorite!!

Love it

Atmosphere: 5

Food: 5

Service: 5

The only chain in Pittsburgh that serves custard. A 5 star for that alone!

Atmosphere: 5

Food: 5

Service: 5

Always good.

Parking: Never had trouble parking.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Ice

This Rita's is the best Rita's in this area. It's also the only Rita's with Chocolate flavored Italian ice in this area. I have a Rita's 10min away from my house but I drive 30min just to get the Chocolate flavored ice here. Also the owner is such a nice person!