Rita's Italian Ice & Frozen Custard

2 kids at best run this place at any given time. There are no managers present and no adult supervision and the children running the store are easily confused and do not make good decisions in taking orders and serving.

We love going to Rita’s! I take my daughters and they get so excited every time. The treats are delicious, refreshing, and perfect for a fun family outing. Definitely one of our favorite spots.

Me and my boyfriend went to this Rita’s for the first time since we live in Mertztown and always go to the Kutztown location and we were blown away by the service!the 2 that served us named Libby and Giovani were amazing when serving us. Fast, polite and friendly were something that described the service we were faced with. We definitely recommend.

Ordered XLarge Gelato got a large! The blizzard was the wrong size as well! Very disappointed!

I highly suggest you look at your menu in store! It says EXTRA LARGE AT THE 5 LAYER GELATI! AND $15 FOR 6 SMALL COOKIE SANDWICHES! THATS INSANE! I WILL TAKE MY BUISNESS TO Family owned places!

Atmosphere: 3

Food: 1

Service: 5

I came in tonight and ordered and immediately got hit with snarky remarks and attitude because I second-guessed my order. I originally thought nothing of it and let it be until they gave me the wrong order and when I waited until they weren't busy I asked them about it and got completely dismissed. I will not be coming back here until customer service improves

Atmosphere: 1

Food: 2

Service: 1

For the Blandon PA location, I used Door Dash and ordered a quart of cotton candy and mango and got 2 cotton candy! Very disappointing!

Service: 1

Recommended dishes: Italian Ice

The worst flavor selection of any Rita's, with terrible customer service

Atmosphere: 1

Food: 3

Service: 1

Enjoyed the fresh ice flavors!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Custard, Italian Ice

I love the new ice called peanut butter cup super amazing

Atmosphere: 5

Food: 5

Service: 5

Customer service is great and the custard is even better.

Service: 2

Friendly staff, great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Custard, Swedish Fish, Cheesecake, Cotton Candy, Mango, Mint Custard, Strawberry, Italian Ice

The worker was very friendly. The gelati was very good. We loved the little courtyard which has tables with umbrellas. Pretty atmosphere!

Good experience because of the staff and by staff I mean just one guy who was completely swamped the whole time I was waiting, while other customers are complaining and giving this poor kid a hard time you should give this poor kid a raise I can't comprehend how just one person can handle all those customers on a Saturday night by himself, stop setting him up for failure, management do better. Ryan you are the man you deserve better bud.

They’re so nice and helpful at this Rita’s. Loved it will be back soon.

Cool service