Philly Pretzel Factory

Ordered a small rivet tray for New Years Eve, was supposed to pick up at 5:30, arrived at 5:47, the tray was not ready and there were others that were waiting on trays too. The employees were busting their butts to get everyone’s orders to them. Some people were complaining but honestly the employees just kept going and trying to get the orders out quickly. The owner was offering extra dips or free pretzels to people who were waiting. I will definitely go back there again as the staff was so amazing and you could really tell they were trying.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 100 Pretzels

Worst pretzels I ever got an I am and a regular. Fired that kid that worked today. No personally did not cook them like I ask. I think name was Ben, the pretzels undercooked. No wonder places in chichester going under. Putting the word out to stay away from ur establishment. Legions, schools and any other places in chichester

Atmosphere: 1

Food: 1

Service: 1

My fiancé and I came to get pretzels before a family party and the staff inside mainly the manager was overly rude and very impatient. has happened multiple times with the staff being rude.

Atmosphere: 2

Food: 5

Service: 1

If you order ahead select a time that's at least an hour earlier than you need them! They had my order ready 35 minutes late! Because they were so behind my son was late to his Championship baseball game. If they couldn’t honor my pick up time they should have let me know!

Atmosphere: 2

Food: 4

Service: 1

At 12 noon on a Monday there were no mini dogs available. A 10 minute wait all while I sat In the drive through for 5 minutes prior. This Philly Pretzel location needs to improve. Have your daily specials available for customers. This is not the first time I was told I had to wait for an item. The bigger frustration is don’t run Monday specials if you have no intention of honoring them.

Atmosphere: 1

Food: 1

Service: 1

They must have been having a bad dayWent and got 2 pretzels and they where all torn up and broken apartI should have said something about it but oh well I won’t be back here again

Food: 1

Service: 1

Thank you to the staff and manager who took the order I placed incorrectly (wrong date) and made fresh pretzels on the spot in under 10 mins. Greatly appreciated!!!

Rude people bad service

I've ordered quite a few party trays from this location in the past few years but felt like I had to write a review about my most recent visit..

I placed an order for 100 pretzels to pick up on Halloween..
I stopped in at 3pm and was told they just went into the oven..
I waited inside for them since I had my one year old with me..

I was making conversation with the employee (I think his name was Will?) and realized he was the only one working that day..

In the 20min I was there, he was handling my order, prepping other orders, taking care of drive-thru orders plus a few customers after me, and taking phone orders..

Once he finished with my order, he asked if I wanted to pull my car up out front so he could bring everything out and put them in the trunk for me..

I definitely appreciated that considering it had just started raining, I had to carry my kid to the car, and get her in the car seat..

Thank you so much for going above and beyond.. I appreciate it!..

Awesome quick experience. Went in the man was cool and laid back and helped with recommendations. Very nice workers!

After meeting the owner and how nice that he is I unfortunately cannot endorse anyone going to this location because of the people who work there. My wife showed up to get 5 pretzels at 12 pm there was a long line and she went back at 2 pm as they were closing the drive thru we asked if they were closing snd the gentlemen said no. We’ve been asked if she would still be able to get five pretzels. He said very politely yes 5 is no problem. And she went in and got in line, only to be told if she did not have an order in there are none for sale. Twice blown off after saying they would have pretzels for sale. And before someone may comment, super bowl day or not, if you are not capable of taking walk ins even for 5 pretzels. Put up a sign that you are only catering to online orders and such.This is not the only negative experience that we have had at this location, but it will be our last.

Real nice duo of guys working august 13th. I didn’t catch their names but when I went in there at 12P, they were killing it and working hard with the drive thru and service desk. You don’t get customer service like that anymore. My first experience with this place and I’d definitely come back!

This place ALWAYS does an awesome job ? pretzels are always fresh and hot and the staff are always friendly and helpful! They even offered me a free warm pretzel while I waited, great place!!

Friendly staff and always fresh pretzels

The pretzels were served hot and fresh !!! It has a drive thru !!!