Pizza Hut

Just moved into the neighborhood, and hadn't gone to a Pizza Hut in probable 15 years or more. Ordered online, and it was ready for pickup when they said it would be. Food was hot, and delicious. Employees were friendly and professional. Will stop by again.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Pizza, Large

Made everyone who ate it sick. Had a hair in the wings. Breadsticks were over proofed.

Atmosphere: 2

Food: 1

Service: 5

I’ve always had a good experience here, except for the last couple of times, and the most recent time is the worst.

I placed an order at 9p which would be ready in 19 minutes, per the app. I arrived to the store around 9:20p, and the takeout screen said the order would be ready at 9:24p. The employee told me it would be 8-10 more minutes after that. No big deal. At 10p (closing time), still no pizza and no update. The employee finally came out and said something about crust sticking and they couldn’t get the second pizza of my order prepared. I asked for my money back at this point, and he asked if I wanted the rest of the order. I didn’t, since it had been sitting out for nearly an hour that point. I repeated that I wanted my money back. He went in back and came out again, saying he could make something else. I repeated that I just wanted my money back and I’d come back some other time. He disappeared into the back again and didn’t return, so I eventually just left, figuring I could deal with getting a refund later.

The next day, I called the store five or so times throughout the day, and the phone was never answered. I waited on hold for Pizza Hut’s customer service line for 40 minutes, and they told me they couldn’t issue a refund, but they’d put in a ticket to get one for me. Today, I did get an email from someone indicating that they’ve processed a refund.

My partner had gotten home late that evening, so we just wanted something quick for dinner without having to cook. I totally get that things happen, and that’s no big deal. But that their employee just left us in the lobby for all that time and I left with no pizza and no refund was just disrespectful. That it took so much time to get a refund from corporate is even worse.

My intent isn’t to trash this restaurant, because problems happen all the time, and they can happen anywhere. But the treatment I got was just rude and disrespectful of my time. I get that it was near closing time and I’m sure working in a fast-ish food setting must be awful, but this wasn’t OK and this location needs to do better.

Great Pizza!! ? ? Awesome Staff Of Employees.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Dinner Box with 3 Pizzas, Breadsticks 10, Breadsticks

Bought two pizza over the phone Should up they said that they didn’t have the order. Sent me to another location that they said had the order. Wasn’t there either. Keep trying to call the store and no one answers!!!!!!!!

Anthony gave great head 10/10

Atmosphere: 5

Food: 5

Service: 5

Had a carry out order placed (1 stuffed crust pizza) and promptly came to pick it up at this location (I live less than a mile from the Poplar location but for some reason they are closed during a Steeler game). I only ordered Pizza Hut to try their stuffed crust pizza. When I arrived the employee was on the phone with a customer who probably asked the employee 100 questions about what kind of food they sell (no fault of the worker but at this point there are 3 different people waiting for service he probably should have put them on hold). The phone orders card kept getting declined and he kept all of us waiting while dealing with that and no other employees are able to work the computer to check us out. This was frustrating but no big deal since I felt bad for the worker. I eventually got the pizza after at least 10 minute wait and took it home. Missed part of the 3rd quarter for it. I get home and open the pizza and it’s over cooked, very thin, and hard as a rock. This will be my first and last time getting Pizza Hut. Back to Papa John’s for their stuffed crust. This pizza is not good.

Atmosphere: 2

Food: 1

Service: 3

The food took over an hour to be cooked. It should only take 15-20 min.

Atmosphere: 4

Food: 4

Service: 1

Very prompt very pleasant and everything was hot and very good I had pizza cheese sticks and cinnamon sticks thank you so much the delivery female driver was so

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Large, Big Dinner Box with Pizza, Breadsticks

No prices on wall. No menu. Hard to find location and phone number to call ahead g for pick up. I was told the reason there are no prices is that the prices change too fast. Unbelievable!

Parking: Fine. No problems

Atmosphere: 2

Food: 3

Service: 2

Great food and fast today

Ordered Veggie lover pizza.Very tasty

Kid working register is extremely rude and needs lessons in customer service.

Danny is amazing!

Great pizza