Dunkin'
Regency Plaza, 118 US-209 Suite 15, Brodheadsville
(570) 992-0747
Recent Reviews
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The food quality did not meet expectations, and the service was slow.
Atmosphere: 4
Food: 2
Service: 1
I am not a big fan of Dunkin but wanted some coffee today. As soon as you walk in there, people are just standing around waiting for their food. I waited in the line for what felt like 15 min just waiting for someone to come to the register and notice the long line that formed when they were only making the kiosk orders. All you hear is the employees talking about how they wanna go home and just complaining. None of them seemed as they were management all young girls. As I am watching them make my drink the girl uses the very last of the cold foam on my drink (there wasn’t much in the bottle) she throws the bottle away and doesn’t even open a new bottle to put more cold foam on my drink, she just left it like that. So now I have a drink that has cold creamer instead of cold foam. Awful.
Atmosphere: 1
Food: 1
Service: 1
The worst service ever
Don’t waste your time or money every time I go here they never make the coffee order right even when the sticker says what was ordered. I’ve done mobile orders and never get everything I order and can’t get a refund and have to go back. Place is always packed doesn’t matter the time of day. They need to hire a real manager to run this place those poor employees are sinking in quick sand with no one to help them run properly. This location is a joke and it’s unfortunate because it’s the only in that area.
Atmosphere: 1
Food: 1
Service: 1
Jack’s service was great . He was very friendly and helpful
Atmosphere: 5
Food: 5
Service: 5
not a great choice of donuts
Service: 4
I don't think I've ever been to a slower dunkin. Every time you go you wait 15+ minutes in line.
Atmosphere: 3
Food: 3
Service: 1
The cashiers are awesome always pleasant. However this place sucks!! Always a long line of cars no matter what time of day it is. Coffee is either cold, not flavorful or has coffee grinds in it. I told myself this is the last time I’m coming here, I’d rather go to the one in effort. Absolutely too slow. 15-20 minutes in line is unacceptable.
Atmosphere: 3
Food: 1
Service: 3
Nastiest sausage, egg, and cheese ever. Burnt to a crisp and they forgot the egg. Took one bite, spit out, and placed in the garbage where it belonged.
Atmosphere: 1
Food: 1
Service: 2
Just went there today. Drive thru was busy so I get ny 4 year old out of her car seat in the rain to go inside. Waited no one waited on me or even say we will be with you. So I played my donut order on kiosk. The girl 5 mins later asked if I had an order I said yes. She printed the labels and just stuck them to the screen. Then a guy walks in for a coffee. I said it is not faster to come in im here for a little while. A guy comes from the back said we are short staffed. I totally get being short staffed. Then he comes out waits on the guy who just walked in. When he was finishing I asked is someone working on my order. To which the guy got rude we are just 3 of us. I said I understand but I also understand I have been standing here almost 20 mins and you come out and just wait on the guy. If you are not staffed to have both drive thru open and inside. Put a sign on the door that only mobile orders will be inside and all others need to go to the drive thru.
Service: 1
Restaurantji Recommends
Excellent service. Lines were quick. Positive worker. Communicates if there if an issue or out of something and how to resolve it.
Atmosphere: 5
Food: 5
Service: 5
Yo they sell coffee here
Atmosphere: 3
Food: 4
Service: 2
Understaffed. Would not take orders at the counter, only online! Should be the other way around. Customers that actually drive there and walk in should get precedence of all others.
Atmosphere: 1
Food: 3
Service: 1
Loved it!
Atmosphere: 5
Food: 5
Service: 5
The worst dunkin I've ever been to. I should not have to wait in drive-thru 30 minutes each time I go. If I had one closer to my home, I wouldn't waste my time coming to this one.
Atmosphere: 1
Food: 1
Service: 1
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