Tried to use a $25 Papa John’s e-gift card purchased from Costco. The Brookhaven location is listed as a participating restaurant. Ordered the food online (can’t use the e gift card online- doesn’t make sense). Went to pay in store with the printed e gift card and the worker didn’t know how to redeem it, nor did the manager who yelled at me several times “online only”. It doesn’t work online. So I had to pay at the store and could not use the gift card. I complained to the corporate number and they opened a case then closed it a few days later marked as store manager resolved issue. No contact was made with me. So I opened another complaint and they closed it again as resolved - no contact with me. The only way to use the e-gift card is to call their number(which is a call center overseas) and place an order over the phone to redeem 1 $25 gc at a time. I also heard rosters and other farm animal noises while ordering over the phone. Never again.
Atmosphere: 1
Food: 1
Service: 1
Eric Madison
I made my first and last visit to Papa John's today. Their prices are ridiculously high and don't make any sense with regard to regular menu items.
Atmosphere: 2
Food: 3
Service: 3
Felicia Clayton
This location was so unorganized. I wanted curbside. No one brought me my food, I had to go get it. I paid for stuffed crust and it wasn’t. When I tried to call and complain no one answered the phone.
Atmosphere: 2
Food: 3
Service: 2
Donald Johnson
I Ordered a Pizza from here came in noon to pick it up. The worker said all the orders are being canceled. He because the ovens are heating up now. The store was opened for hour by then. Besides that is lunch anyway they should have been ready to go by that time. I’m never going to this pizza place
Service: 1
Jing Lin
Pretty much your order will be screwed up. Even if they are suppose to follow exactly what your online order says.While they did correct my order and made me another pizza, everyone who came in for pick up experienced some error
Atmosphere: 2
Food: 4
Service: 3
Angel Cannon
I think they deserve more than 2.7 stars- delivery was on time, pizza was fresh and hot, no complaints!
Food: 4
Service: 4
MaryAnn D.
Food hard brick burnt and missing my sodas they wasn't try get my money back. Service sucked
Lisa Taylor
The worst Papa John’s ever, while the pizza was good the boneless wings were chicken nuggets with sauce drizzled on them. I called to complain spoke with Manager who do nothing but repeat my order back to me, not addressing my complaint of receiving chicken nuggets drizzled in sauce as oppose to boneless wings. File a complaint with Corporate over a week ago and to date I have not received a callback.
Food: 1
collin wright
This papa John's has always treated me right, customer service is good and the food that they make is top quality. There was an incident I experienced from a secondary delivery service where the driver ran away with my order... I called in the same night and they gave me a fresh order free of charge and refunded my payment. In all other cases delivery drivers from Papa John's have been polite and professional. 5 stars in my opinion who could ask for more? I cant speak for other reviews but I've hardly ever had trouble with these folks in the past and I order fairly often.
Atmosphere: 5
Food: 5
Service: 5
Brandon Hardy
Worst place ever I never received my food at all delivery never show up and it been two
I ordered for delivery online. After 45 minutes of waiting, I went online to get the phone number and realized I had an email from them canceling the order. No explanation given. No call given. No compensation given for having canceled.
Atmosphere: 1
Food: 1
Service: 1
Leah Renée
Can't really review the food bc they locked the door in our face as we pulled up 30 minutes before closing!! Didn't say anything, just locked the door and turned off the sign while looking out the window at us!
Atmosphere: 1
Food: 1
Service: 1
Joseph P.
Don't waste your time with this business, I made a delivery order on 3/31/2023. Not only did I get sick from the order but Door Dash delivered 1 of 2 items I ordered incorrectly. When I called the store and told the Manager the problem he agreed to reimburse me. But they never did reimburse me. It is now the end of May 2023. And nothing has been reimbursed.
ron lyons
Ordered 2 pizzas 05/12/23 at 11:25 am for lunch for my guys at work. Estimated delivery time said 12:20-12:30, which I thought was a long time but we are busy at work so whatever. Pizzas come at 1:30 and are COLD!I told the driver, I’m not saying it’s your fault but we ordered that pizza 2 hours ago and it looks all dried out like it’s been sitting for 2 hours. He stated, I don’t work for Papa John’s, I work for Door Dash. I even gave him a good tip because I can’t put the blame on him but NEVER AGAIN!These cold pizzas costed me $80Do not order from this location. If I seen the horrible reviews prior to ordering, I wouldn’t have wasted my time or money.
Christina Dugent
Horrible customer service!!! Bread was made terrible and I asked them to remake the breadsticks and I was rudely told 1st-“that’s how there made now” 2nd- “the bread didn’t proof” and then “we’ll the only thing I can do for you is return it” I ordered from the ridley location leaving here and got normal breadsticks. This isn’t the first time either, last time we ordered it happened I returned and simply asked if they could be remade and they apologized and remade them, with a smile and apologized again as I was leaving. The worst part was the rudeness of the women!
Tried to use a $25 Papa John’s e-gift card purchased from Costco. The Brookhaven location is listed as a participating restaurant. Ordered the food online (can’t use the e gift card online- doesn’t make sense). Went to pay in store with the printed e gift card and the worker didn’t know how to redeem it, nor did the manager who yelled at me several times “online only”. It doesn’t work online. So I had to pay at the store and could not use the gift card. I complained to the corporate number and they opened a case then closed it a few days later marked as store manager resolved issue. No contact was made with me. So I opened another complaint and they closed it again as resolved - no contact with me. The only way to use the e-gift card is to call their number(which is a call center overseas) and place an order over the phone to redeem 1 $25 gc at a time. I also heard rosters and other farm animal noises while ordering over the phone. Never again.
Atmosphere: 1
Food: 1
Service: 1
I made my first and last visit to Papa John's today. Their prices are ridiculously high and don't make any sense with regard to regular menu items.
Atmosphere: 2
Food: 3
Service: 3
This location was so unorganized. I wanted curbside. No one brought me my food, I had to go get it. I paid for stuffed crust and it wasn’t. When I tried to call and complain no one answered the phone.
Atmosphere: 2
Food: 3
Service: 2
I Ordered a Pizza from here came in noon to pick it up. The worker said all the orders are being canceled. He because the ovens are heating up now. The store was opened for hour by then. Besides that is lunch anyway they should have been ready to go by that time. I’m never going to this pizza place
Service: 1
Pretty much your order will be screwed up. Even if they are suppose to follow exactly what your online order says.While they did correct my order and made me another pizza, everyone who came in for pick up experienced some error
Atmosphere: 2
Food: 4
Service: 3
I think they deserve more than 2.7 stars- delivery was on time, pizza was fresh and hot, no complaints!
Food: 4
Service: 4
Food hard brick burnt and missing my sodas they wasn't try get my money back. Service sucked
The worst Papa John’s ever, while the pizza was good the boneless wings were chicken nuggets with sauce drizzled on them. I called to complain spoke with Manager who do nothing but repeat my order back to me, not addressing my complaint of receiving chicken nuggets drizzled in sauce as oppose to boneless wings. File a complaint with Corporate over a week ago and to date I have not received a callback.
Food: 1
This papa John's has always treated me right, customer service is good and the food that they make is top quality. There was an incident I experienced from a secondary delivery service where the driver ran away with my order... I called in the same night and they gave me a fresh order free of charge and refunded my payment. In all other cases delivery drivers from Papa John's have been polite and professional. 5 stars in my opinion who could ask for more? I cant speak for other reviews but I've hardly ever had trouble with these folks in the past and I order fairly often.
Atmosphere: 5
Food: 5
Service: 5
Worst place ever I never received my food at all delivery never show up and it been two
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ordered for delivery online. After 45 minutes of waiting, I went online to get the phone number and realized I had an email from them canceling the order. No explanation given. No call given. No compensation given for having canceled.
Atmosphere: 1
Food: 1
Service: 1
Can't really review the food bc they locked the door in our face as we pulled up 30 minutes before closing!! Didn't say anything, just locked the door and turned off the sign while looking out the window at us!
Atmosphere: 1
Food: 1
Service: 1
Don't waste your time with this business, I made a delivery order on 3/31/2023. Not only did I get sick from the order but Door Dash delivered 1 of 2 items I ordered incorrectly. When I called the store and told the Manager the problem he agreed to reimburse me. But they never did reimburse me. It is now the end of May 2023. And nothing has been reimbursed.
Ordered 2 pizzas 05/12/23 at 11:25 am for lunch for my guys at work. Estimated delivery time said 12:20-12:30, which I thought was a long time but we are busy at work so whatever. Pizzas come at 1:30 and are COLD!I told the driver, I’m not saying it’s your fault but we ordered that pizza 2 hours ago and it looks all dried out like it’s been sitting for 2 hours. He stated, I don’t work for Papa John’s, I work for Door Dash. I even gave him a good tip because I can’t put the blame on him but NEVER AGAIN!These cold pizzas costed me $80Do not order from this location. If I seen the horrible reviews prior to ordering, I wouldn’t have wasted my time or money.
Horrible customer service!!! Bread was made terrible and I asked them to remake the breadsticks and I was rudely told 1st-“that’s how there made now” 2nd- “the bread didn’t proof” and then “we’ll the only thing I can do for you is return it” I ordered from the ridley location leaving here and got normal breadsticks. This isn’t the first time either, last time we ordered it happened I returned and simply asked if they could be remade and they apologized and remade them, with a smile and apologized again as I was leaving. The worst part was the rudeness of the women!