Charleys Cheesesteaks

Was disappointed. Young lady was pleasant but cook’s wasn’t

This is the rudest customer service I have ever witnessed in my life. I saw the drink I ordered on the counter and asked ‘is this mine?’. There was a larger woman there (she refused to give me her name) who yelled ‘THAT IS NOT YOUR DRINK! STOP TOUCHING IT.’ to which I said ‘are you sure? Was it for John?’. She said yours is here. You only ordered regular, not large. I did not make it yet. My first question to the owner is: why wouldn’t she ask who I was picking up for instead of yell at me? I then asked: oh I wanted large. Can I get that and pay the difference? ‘No, I already made it’ I then noticed it was packed with ice when I asked for lite ice. I asked if I could have it with lite ice. She screamed at me ‘I already made it. I will not refund it!’ I said ‘I don’t want a refund. I want my drink made the way I ordered it’ she refused. When I showed her how much ice was in it. She said ‘don’t throw your drink on my counter’ I said ‘ok I’m not playing your drama games. I’ll report you to corporate because this is unacceptable. What is your name?’ She said ‘I will not give my name to you’ I asked her ‘is that allowed? And fine, I’ll give a description of you instead’ so long story short, this larger dark skinned lady yelled at me over a drink, refused to remake it when she made it wrong, and made me feel so down about a drink I was looking forward to. No one with that attitude should be working in customer service. Very disappointing. If you want your business to thrive, you will fire this employee ASAP.

HORRIBLE CUSTOMER SERVICE!
The customer service at this Charlies was HORRENDOUS the young woman working the register didn't acknowledge us, when we asked if she was okay, she rolled her eyes and shrugged her should and said yeah. We didn't eat there and will not eat there again because of her even though we usual get that every time we go to the mall.

My Son Dexton says it's his favorite,

I dont know if it was just the staff today, but they didn't pay any attention when I gave my order. I asked for the cheese and bacon fries. I got my receipt and noticed they charged me for the plain original fries. So I went back and had them correct the order and I paid the difference. I was nice about it. No inner Karen came out.

I get home and check the fries. They gave us two containers of cheese, and no bacon on the fries. Everytime I've gotten loaded fries they add the cheese and bacon to them. Not only that but the containers of cheese are tiny and won't cover all the fries...

I wont be going there again if I see the same staff at the front.

Food is great but be aware the menu says they have 2 different size drinks but only sell the large. Convenient way of making an extra $1 per sale. Had I known that I would have not gotten a drink. I will remember that the next time.

Ordered a large cheesesteak (nothing large about it) and a lemonade...came to $19.93....There was basically nothing on the bun. They put more cheese wiz than they put meat on it. Won't go again and definitely don't recommend.

This was hands down the worst experience I have had in a long time. The food took around 20 minutes for a cheesteak and a mozzarella stick. The employees had no sense of urgency. When the food was served the cheese sauce was as cold as ice and the sandwich lukewarm. I will not be trying another item from here. You would be better of having pizza from SBARRO

After my recent experience I’m going to have to change my rating from a 5 to a 2. When I first came the lady at the register was rude and on her phone and just didn’t even make any of the customers feel welcomed . I got boneless lemon pepper wings and they were not at all good , I couldn’t taste the lemon pepper at all and it was a lot of grease at the bottom and than when I told them about it not being good , the lady at the register was rude about it and laughing at me and kept staring . They exchanged them but safe to say I will not be coming back to this Charley’s at all just for the service . I would not recommend

Not good service at all, I found hair in my food, and the workers were terrible. I don’t even think they can speak english. They were so rude and kept looking at me in a rude way.

Atmosphere: 1

Food: 2

Service: 1

Earlier today I was at the mall and got Charley’s and I found a chunck of hair in my sandwich and there service is just horrible they were mean and all over the place.

Food is good but the staff especially the staff taking the orders are VERY dishonest people. You can clearly say small or regular size and they will up charge you for large. When I complained the women lied and said they only have one size. Lied like I could not see the various size cups. You have to check your receipt immediately or better yet check before you pay.

Atmosphere: 1

Service: 1

The food is delicious, but they definitely try to steal your money here!! I ordered a regular lemonade and they charged me for a large, I also ordered the sandwich and they didn’t ask me what I wanted and ordered me a large and I asked for regular fries and they ordered me a large. I was confused when my bill came out close to $20 and I couldn’t figure out exactly why until reviewing the receipt. They did the same thing to the person after me and they were also confused. Terrible way to do business.

Atmosphere: 3

Food: 5

Service: 1

After my recent experience I’m going to have to change my rating from a 5 to a 2 . When I first came the lady at the register was rude and on her phone and just didn’t even make any of the customers feel welcomed . I got boneless lemon pepper wings and they were not at all good , I couldn’t taste the lemon pepper at all and it was a lot of grease at the bottom and than when I told them about it not being good , the lady at the register was rude about it and laughing at me and kept staring . They exchanged them but safe to say I will not be coming back to this Charley’s at all just for the service .

Atmosphere: 2

Food: 2

Service: 1

Overpriced trash

Atmosphere: 1

Food: 2

Service: 1