Wow didn't get my order until almost a half hr later from the time it said I t would be here food cold and hard as nails worst place ever. I asked for a refund and they told me I should have came and picked it up myself. Wow and these are the people they have working at pizza hut camp-hill SMH!!!!
Atmosphere: 1
Food: 1
Service: 1
ZA
Poor service, disrespectful to customers!
Ronald Hamrick
Never even got my food. I’m a long haul truck driver so I couldn’t leave to go pick it up myself. Very very disappointed and also hungry now.
Barbara Hueston
It's just horrible
Atmosphere: 3
Food: 3
Service: 3
Dave Stoner
Meh, it was ok. Lacking in flavor ...I think, maybe...idk, something was off. Not sure what. I ordered pineapple, bacon, jalapeno and it just didn't hit the way I thought it would. Especially being the original pan. Wife said hers was also lacking. I'm bummed, we love the Hut. Always have. My Grama use to take us there all the time, and it really just ain't the same pie bro. Also, since they closed the Mechanicsburg location they have placed a sign on their window that says they have broadened their delivery to suite customers needs. When you order on line, our address is unavailable. Nice!
Atmosphere: 3
Food: 3
Service: 3
Chris Fusco
They were helpful in giving me the best deal.
Atmosphere: 5
Food: 5
Service: 5
Rosa Nicks
Clean friendly
Atmosphere: 4
Food: 4
Service: 4
Bill Laub
Very disorganized, long wait, wrong pizza delivered,
Justin walski
this location is bad. dont order from here. you've been warned. the small little female working here don't give a crap. she messed up 2 orders. 2nd one i believe on purpose. gave me a $20 credit. then argued with me when i tried to redeem it. just for her to make the 2nd pizza worse than the first. and forgot to put any sauces for the pizza(3 supposed to be included)
peoplestealallmynames
Incompetent management , never have anything ready. Whats the point of ordering ahead if you have to wait another 30 mins when you get there to pick up. Even worse with 3rd party delivery they will make your drivers wait even longer. No sense
The people who work there are so friendly and knowledgeable about their products. They remember their customers and are so pleasant when you call them. The pizza always is delivered hot and quickly.
Billy
Would recommend over Dominos. It’s greasier, but it tastes better. The crust isn’t as good as Dominos, but eating it with a little bit of pizza left together has literally left my mouth watering.
Sandie Rohrer
The manger was rude . We got reheated pizza. Manger tried to say someone knock at door , really I have a dog , and if anyone has a dog they know someone comes to your house they bark.
Melissa
I had done an online order to be delivered to find out after calling that my order was cancelled then to have a rude ass girl pick up the phone yelling at me to hold then hang up on me two times. I have never had an issue like this from any place. Think twice before making an order from this location....
BJS
😡 UPDATED REVIEW 1⭐️ JAN, 2025 We are once again beyond frustrated and disgusted by the extremely poor customer service from our local Pizza Hut located @ Hartzdale Drive, Camp Hill❗️ Not once, but twice in the last week we've spent 2+ hours just trying to place a very simple delivery order. But between employees with little knowledge of how their internal systems work & Pizza Hut's sorry excuse for a properly functioning website that repeatedly froze up after submitting payment with a credit card, bank card, and later by also selecting the option to pay cash when it failed to provide us with confirmation of the order or estimated delivery time after paying by card, and then when it finally appeared like it was processing our order AGAIN an error pops up advising to schedule our delivery for a later date as though they had now closed although they were opened for nearly 2 more hours. The 2nd night that this happened we finally called the store again to place the order and they were of NO HELP, but rather informed us something's wrong with their register that it doesn't always work for them (really 🤔❔️) and that the new system Pizza Hut uses now is much worse than the old system Pizza Hut used! They supposedly did try placing my order when I gave it to them (1 large Pizza, mozzarella sticks, and 1 dessert item) but then informed me they couldn't take my payment because their system was also trying to schedule my delivery for a later date although they were still scheduled to be open for another 43 minutes and my address is only a few minutes from their store ! So I then ask why they can't simply make my order, allow me to pay cash tonight, and then add it to their drawer or system tomorrow when they have their Support Tech or whoever it is they explained to me would have to come in to resolve the problem. However, that evidently was too difficult or too much of a hassle for them because they supposedly couldn't do that, or maybe just maybe, they wanted to close shop 43 minutes early. The hours that we spent /wasted twice in the last week trying to place the order on their ridiculous website and communicating with them meant nothing to them I guess! It's mind boggling that any business can stay a float when they conduct their business as this Pizza Hut does❗️
ORIGINAL REVIEW 4⭐️ THURS, 12/8/22 I can't say enough good about our Pizza Hut delivery order a few nights ago from our local Pizza Hut located on Hartzdale Drive, Camp Hill and the improvements they evidently made since we last ordered from them several times back in February thru late Spring! Improvements to the overall quality of their food, such as the way it was prepared & cooked, better ingredients, value/amount of food for cost, freshness, order accuracy, etc! As well as to their delivery service & DESPERATELY NEEDED IMPROVEMENTS to their In-Store customer service, compared to the MANY poor experiences we had previously been accustomed to for 3+ years prior to the pandemic even beginning. Especially the HORRENDOUS SERVICE from our local Pizza Hut mentioned above!
I genuinely hope the great order & delivery experience we had a few nights ago is the new norm for this location and not just a fluke (based on many past experiences). I would have provided 5⭐️ rather than 4 for the review if we had at least 2 or 3 orders with good experiences to rate them on, but that's not the case. This most recent order a few nights ago was without a doubt the best experience we've had from this specific Pizza Hut location and we've lived at our current residence for more than 13 years now.. Keep up the GREAT WORK!
Wow didn't get my order until almost a half hr later from the time it said I t would be here food cold and hard as nails worst place ever. I asked for a refund and they told me I should have came and picked it up myself. Wow and these are the people they have working at pizza hut camp-hill SMH!!!!
Atmosphere: 1
Food: 1
Service: 1
Poor service, disrespectful to customers!
Never even got my food. I’m a long haul truck driver so I couldn’t leave to go pick it up myself. Very very disappointed and also hungry now.
It's just horrible
Atmosphere: 3
Food: 3
Service: 3
Meh, it was ok. Lacking in flavor ...I think, maybe...idk, something was off. Not sure what. I ordered pineapple, bacon, jalapeno and it just didn't hit the way I thought it would. Especially being the original pan. Wife said hers was also lacking. I'm bummed, we love the Hut. Always have. My Grama use to take us there all the time, and it really just ain't the same pie bro.
Also, since they closed the Mechanicsburg location they have placed a sign on their window that says they have broadened their delivery to suite customers needs. When you order on line, our address is unavailable. Nice!
Atmosphere: 3
Food: 3
Service: 3
They were helpful in giving me the best deal.
Atmosphere: 5
Food: 5
Service: 5
Clean friendly
Atmosphere: 4
Food: 4
Service: 4
Very disorganized, long wait, wrong pizza delivered,
this location is bad. dont order from here. you've been warned. the small little female working here don't give a crap. she messed up 2 orders. 2nd one i believe on purpose. gave me a $20 credit. then argued with me when i tried to redeem it. just for her to make the 2nd pizza worse than the first. and forgot to put any sauces for the pizza(3 supposed to be included)
Incompetent management , never have anything ready. Whats the point of ordering ahead if you have to wait another 30 mins when you get there to pick up. Even worse with 3rd party delivery they will make your drivers wait even longer. No sense
Restaurantji Recommends
The people who work there are so friendly and knowledgeable about their products. They remember their customers and are so pleasant when you call them. The pizza always is delivered hot and quickly.
Would recommend over Dominos. It’s greasier, but it tastes better. The crust isn’t as good as Dominos, but eating it with a little bit of pizza left together has literally left my mouth watering.
The manger was rude . We got reheated pizza. Manger tried to say someone knock at door , really I have a dog , and if anyone has a dog they know someone comes to your house they bark.
I had done an online order to be delivered to find out after calling that my order was cancelled then to have a rude ass girl pick up the phone yelling at me to hold then hang up on me two times. I have never had an issue like this from any place. Think twice before making an order from this location....
😡 UPDATED REVIEW 1⭐️ JAN, 2025
We are once again beyond frustrated and disgusted by the extremely poor customer service from our local Pizza Hut located @ Hartzdale Drive, Camp Hill❗️ Not once, but twice in the last week we've spent 2+ hours just trying to place a very simple delivery order. But between employees with little knowledge of how their internal systems work & Pizza Hut's sorry excuse for a properly functioning website that repeatedly froze up after submitting payment with a credit card, bank card, and later by also selecting the option to pay cash when it failed to provide us with confirmation of the order or estimated delivery time after paying by card, and then when it finally appeared like it was processing our order AGAIN an error pops up advising to schedule our delivery for a later date as though they had now closed although they were opened for nearly 2 more hours. The 2nd night that this happened we finally called the store again to place the order and they were of NO HELP, but rather informed us something's wrong with their register that it doesn't always work for them (really 🤔❔️) and that the new system Pizza Hut uses now is much worse than the old system Pizza Hut used! They supposedly did try placing my order when I gave it to them (1 large Pizza, mozzarella sticks, and 1 dessert item) but then informed me they couldn't take my payment because their system was also trying to schedule my delivery for a later date although they were still scheduled to be open for another 43 minutes and my address is only a few minutes from their store ! So I then ask why they can't simply make my order, allow me to pay cash tonight, and then add it to their drawer or system tomorrow when they have their Support Tech or whoever it is they explained to me would have to come in to resolve the problem. However, that evidently was too difficult or too much of a hassle for them because they supposedly couldn't do that, or maybe just maybe, they wanted to close shop 43 minutes early. The hours that we spent /wasted twice in the last week trying to place the order on their ridiculous website and communicating with them meant nothing to them I guess! It's mind boggling that any business can stay a float when they conduct their business as this Pizza Hut does❗️
ORIGINAL REVIEW 4⭐️ THURS, 12/8/22
I can't say enough good about our Pizza Hut delivery order a few nights ago from our local Pizza Hut located on
Hartzdale Drive, Camp Hill and the improvements they evidently made since we last ordered from them several times back in February thru late Spring!
Improvements to the overall quality of their food, such as the way it was prepared & cooked, better ingredients, value/amount of food for cost, freshness, order accuracy, etc! As well as to their delivery service & DESPERATELY NEEDED IMPROVEMENTS to their In-Store customer service, compared to the MANY poor experiences we had previously been accustomed to for 3+ years prior to the pandemic even beginning. Especially the HORRENDOUS SERVICE from our local Pizza Hut mentioned above!
I genuinely hope the great order & delivery experience we had a few nights ago is the new norm for this location and not just a fluke (based on many past experiences). I would have provided 5⭐️ rather than 4 for the review if we had at least 2 or 3 orders with good experiences to rate them on, but that's not the case.
This most recent order a few nights ago was without a doubt the best experience we've had from this specific Pizza Hut location and we've lived at our current residence for more than 13 years now.. Keep up the GREAT WORK!
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