Jersey Mike's Subs

i’m 21 years old. i myself work in fast food and completely understand the frustration of some customers. however, i never write reviews that are bad. i find them unnecessary and petty at times, but the experience my family and i had today at this jersey mikes was a bit shocking and to see how my mother, brother and his girlfriend were treated set me off. older woman with glasses at the front counter was extremely rude to my mother — who has severe social anxiety, and is an older woman who doesn’t go out much. she rushed my mother on her food, did not ask her if she wanted any toppings on her sandwich, and made her feel as if she was an inconvenience when it came to paying in the end. my mother didn’t initially have enough on her card at first, and she wasn’t aware — very millennial mistake, but not something to be rude over. my mother wanted to simply pay the rest in cash since her card was charged for half of the payment, and instead the woman behind the counter became visibly frustrated and canceled her payment altogether. mind you, it wasn’t busy at all. there was one other couple in the store eating, and my family and i were the only people to enter, so we weren’t being difficult or creating any trouble for these workers. the girl who made my sandwich was polite and considerate over all, but did rush me just a bit. i don’t care about being treated a certain way, but i do care when it’s people i care about. a main factor in customer service is patience and respect, which was not shown to my family. my brother and his girlfriend were also rushed and treated as an inconvenience. the workers in this specific location are not polite and considerate. we are not rude people, we use please, thank you, and aren’t demanding. it would be nice if this team at this jersey mikes location could be more mindful, patient, kind, and overall respectful.

Atmosphere: 2

Food: 4

Service: 1

The pastrami is smoked. Gross

Everything else is great.

Atmosphere: 5

Food: 3

Service: 5

Always delicious subs! Very good customer service today.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Jersey Mike's Famous Philly

Hello
The day was Tuesday 10/01/24 for dinner.. there was a young lady slicing the meats.. She was rude and bad attitude and messed up our subs.... we pay a lot of money ... She has glasses and little.. and needs to learn cross contamination.. And the to young laughing at my expense.. Very disrespectful and treat the public bad is not a good look..I don't know who's the manager at this location.. I hope someone has serve-safe certified.. good luck by concern customer.

Good subs. Great service.

Atmosphere: 4

Food: 4

Service: 4

We've been here a bunch over the years and the food is always good, and the service is good too, other than it feels like 1/3 times on mobile or called in orders, the order isn't quite correct. Nothing terrible just something like tomatoes added when no tomatoes are ordered

Atmosphere: 4

Food: 5

Service: 3

Great energy and fast service.

Atmosphere: 4

Food: 5

Service: 4

I got an italian sub. Wasnt as good as i remember but great service

Atmosphere: 5

Food: 3

Service: 5

Workers were miserable and rude, from the guy cutting and throwing the bread to the guy putting toppings on the sub. Instead of getting more lettuce he was scraping up the leftover from the board to get enough for our sub.. he half asked the toppings and dressing on both, should have just walked out.. lesson learned, place has gone downhill and I will not be spending my money there again.

Atmosphere: 3

Food: 2

Service: 1

Never been there before. OMG, where have you been all my life? Bread was soft and fluffy inside and slightly crunchy on the outside. The meat was freshly sliced in front of me. Veggies were super fresh & crunchy and dressing spot on! Can't wait to go back♡ Staff was very friendly and efficient.

Atmosphere: 5

Food: 5

Service: 5

I realize I came in after 8pm, but the bread was hard so stale. It was difficult to eat.

Atmosphere: 4

Food: 2

Service: 4

Very good

Atmosphere: 5

Food: 5

Service: 5

Best cheesesteak in Pittsburgh.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Kahuna Cheese Steak

been coming here for sooo long and they have never failed to make the best sandwiches. they are always so fast and sweet and hardworking genuinely best jersey mikes i’ve ever been

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

Horrible experience waited 30 min for 1 sub no one care to ask me why I was waiting and didn't care about the time I had wasted will never be returning to this

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Sandwich