Bruegger's Bagels

The store is just such a frustrating layout and the employees are just so miserable and upset. Hopefully management or ownership take notice and work to correct these issues. 100% won’t be back to this location if it is going to be like this. Also a sign of where to order would go a long way as ordering at the register is not very apparent compared to all the other locations.

I attempted to use Uber Eats for my order on 6/13/25.. during the whole ordering process there was a pop-up that indicated it was too far away. I continued with the order, knowing that I would have to change the delivery address after payment. I changed the address within no less than two minutes. It said cancellation fee $21! It said this restaurant had already started making the order which was absolutely impossible and the timeframe as I was changing the address. I spoke with the store. They blamed it on Uber eats I spoke with Uber eats they blamed it on the store! I spoke with the manager at the store who said the order was Made. I know this is impossible because it was canceled! Heads up when using Uber eats and Brueggers bagels at least this store!

Absolutely delicious! Was so impressed we went back again the morning we left

Please supply a list of your bagel assortment at your checkout cash register so people like me who order a dozen assorted of my choice know what bagels I can choose from. I went to the counter where the bins are located to make my selection and was told I had to place my order at the cash register. Well, from that vantage point I can no longer see what bagels you have available. I asked to see a list and was told that you used to have one but it got dirty and you threw it away. Do you think maybe someone could make a new list? To be kept at the cash register? So people can make their choices?

Limited selections of bagels

Was there at 10:45 no everything bagels. Poor planning at the store. Expected more.

Horrible store, very dirty, rude staff, never have any bagels available. Ordered DoorDash at 12:30 , it got cancelled because they couldn’t prepare it by the time they closed (2pm), embarrassing. Go to the Sewickley one instead!!

Awesome bagel sandwiches 😋

I bought bagels and cream cheese to go and the cream cheese expired over two weeks before. They clearly don’t check the display cases regularly.

Atmosphere: 4

Food: 1

Service: 4

The workers all need to change their gloves in between tasks. One of them almost cut her hand when slicing a bagel and didn't even take off her gloves to make sure that she wasn't cut or to see if the gloves were cut. The dining room was not clean. The tables all needed to be wiped off with crumbs so over. I haven't been there in months and likely won't return any time soon.

Atmosphere: 2

Food: 5

Service: 1

I am a fan of Bruegger's, but this location has some serious faults.
It needs a serious cleaning, windows, glass, counters, even the cooler.
The service was slow, employees were not very friendly. (like they were doing me a favor to make my sandwichs or didn't want to be bothered.)
For a Sunday morning myself and one other customer were in the store. Sunday mornings they used to have people lined out the door!
I doubt I will return to this location.

Atmosphere: 1

Food: 2

Service: 2

I am very disappointed in my bagels at breuggers today. I am a college student and this is one of the things I look forward to. Coming back home and getting a dry crusty burnt bagel was not on my agenda. I may as well eat it off a crouton. Very upsetting usually I would be writing an amazing review on this place.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Breakfast Sandwich

Went from going here once a week, I walk in, workers are telling me I never paid last time I was in. I have a PNC card that doesn't decline. Really ridiculous accusation for likely a cashier error well OK I've got a solution I'll never go back Sorry Brueggers don't want you to think I'm taking advantage of you giving your sorry ass business 1 more sale/week... Also this is what an iced coffee is for them 10 minutes after ordering

Atmosphere: 1

Food: 1

Service: 1

The food is bland and they were out of multiple bagels. The coffee is only warm. There were flies and the place wasn't super clean. The cashier forgot to give me my coffee cup after I checked out and tipped (machine asks for a tip) and after I waited through two more people ordering, she went to fold boxes instead of talking to me, so I politely asked for my cup and she slammed it aggressively down on the counter and walked away. Very embarrassing in front of patrons waiting.

Atmosphere: 1

Food: 1

Service: 1

Totally different environment from what I am typically used to. Staff was incredibly demeaning & unhappy to be there. Fruit flies were swarming around the register and bagels -‘ didn’t feel like a clean environment to me. If anything it is a reflection of poor management & understaffing.

There was a delay on my order due to low inventory at 9am & instead of communicating they gave me rude remarks instead.

Long story short, kindness goes a long way & you won’t receive it here

Looks like there’s just a generic general message sent on these reviews with similar experiences. If I have to report of the same experience into different locations, it shows me you are not committing in improving. Sad

Atmosphere: 1

Food: 1

Service: 1