Like others the kiosk system is atrocious. Have greatly slowed down going to Dunkin especially now that so many better more personable coffee shops with registers have opened in Back Mountain. But how is it possible that every single time we do stop and give it another shot the order is ALWAYS WRONG , and the staff looks at you like you with absolute confusion. It was once the best run Dunkin IMO in the area, now it's positively the worst. I have never once in probably a year received the right order.
Atmosphere: 1
Food: 1
Service: 1
Steve Sherwood
The manager, Donna, there this morning 10/17/24 was extremely poor and rude to my wife, arguing with her over a free donut ordered through the app? The store was experiencing technical problems that morning and manager was ill equipped to handle problems and stressful situations. Donna is probably better suited to a job that does not deal with the public.
First priority should be caring for the customer, if it came down to handing out free stuff for an hour, customers are cared for and they will be back tomorrow to order the same stuff. Donna could not see the forest through the trees. She was unable to take a step back and look at the big picture.
I would not recommend this location until they get a leadership change . However, two lobby employees, Zach and Shay, exceeded expectations to care for the customer when the morning went array. They were better in stressful situations than their boss👍
Atmosphere: 1
Service: 1
Kevin Lambert
Kiosk system is terrible and there's no other option. Parking is crowded due to the layout of the lot. There are many other options for coffee or even competing Dunkin locations just down the road. This location is one to avoid.
Atmosphere: 1
Food: 1
Service: 1
Christian Kelley
I've disliked this Dunkin since their remodel......can't pay cash at the counter. It's only good at the drive thru. Despite that I walk in today and order just a half dozen donuts at the self kiosk and pay..... I wait as usual as the stores priority is clearly drive thru customers. While waiting another couple comes in and orders prepared food and drinks at the counter....there order comes up and they leave.... so I decide to inquire about my 6 donuts.....'oh, we're out of Boston Creme'......was I supposed to sit there all day if I hadn't inquired? I left.......keep the $7.49.....I won't EVER come back.
Service: 1
Aria Lispi
Pretty good overall service is a little slow!
Atmosphere: 4
Food: 4
Service: 2
Aria Lidpi
Pretty good overall service is a little slow!
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Munchkins Donut Hole Treats
Matt Osnap
Great iced
Atmosphere: 3
Food: 4
Service: 5
Ainsley Harriott
I saw The one flamer that worked here dip his nuts like they were munchkins into an unsuspecting customers coffee
Randomness 2.o
I love dunkin' my favorite coffee place but I was disappointed to have found a large amount of coffe grounds in one of the coffee's I got this afternoon.
Employees aren’t friendly, i asked for a bagel toasted, didn’t even toast it, asked for a coffee with sugar, Carmel, tasted like black coffee, very bad service over all dont
Atmosphere: 1
Food: 1
Service: 1
anthony whilden
Horrible my drink was rottin
Atmosphere: 1
Food: 1
Service: 1
Quest 46
Wheelchair accessibility: Great place always will be.
Atmosphere: 5
Food: 5
Service: 5
jada mason
Employees aren’t friendly, i asked for a bagel toasted, didn’t even toast it, asked for a coffee with sugar, Carmel, tasted like black coffee, very bad service over all dont
Dunkin gets it done.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Croissant, Bagels, Classic Donuts
Like others the kiosk system is atrocious. Have greatly slowed down going to Dunkin especially now that so many better more personable coffee shops with registers have opened in Back Mountain.
But how is it possible that every single time we do stop and give it another shot the order is ALWAYS WRONG , and the staff looks at you like you with absolute confusion. It was once the best run Dunkin IMO in the area, now it's positively the worst. I have never once in probably a year received the right order.
Atmosphere: 1
Food: 1
Service: 1
The manager, Donna, there this morning 10/17/24 was extremely poor and rude to my wife, arguing with her over a free donut ordered through the app? The store was experiencing technical problems that morning and manager was ill equipped to handle problems and stressful situations. Donna is probably better suited to a job that does not deal with the public.
First priority should be caring for the customer, if it came down to handing out free stuff for an hour, customers are cared for and they will be back tomorrow to order the same stuff. Donna could not see the forest through the trees. She was unable to take a step back and look at the big picture.
I would not recommend this location until they get a leadership change . However, two lobby employees, Zach and Shay, exceeded expectations to care for the customer when the morning went array. They were better in stressful situations than their boss👍
Atmosphere: 1
Service: 1
Kiosk system is terrible and there's no other option. Parking is crowded due to the layout of the lot. There are many other options for coffee or even competing Dunkin locations just down the road. This location is one to avoid.
Atmosphere: 1
Food: 1
Service: 1
I've disliked this Dunkin since their remodel......can't pay cash at the counter. It's only good at the drive thru. Despite that I walk in today and order just a half dozen donuts at the self kiosk and pay..... I wait as usual as the stores priority is clearly drive thru customers. While waiting another couple comes in and orders prepared food and drinks at the counter....there order comes up and they leave.... so I decide to inquire about my 6 donuts.....'oh, we're out of Boston Creme'......was I supposed to sit there all day if I hadn't inquired? I left.......keep the $7.49.....I won't EVER come back.
Service: 1
Pretty good overall service is a little slow!
Atmosphere: 4
Food: 4
Service: 2
Pretty good overall service is a little slow!
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Munchkins Donut Hole Treats
Great iced
Atmosphere: 3
Food: 4
Service: 5
I saw The one flamer that worked here dip his nuts like they were munchkins into an unsuspecting customers coffee
I love dunkin' my favorite coffee place but I was disappointed to have found a large amount of coffe grounds in one of the coffee's I got this afternoon.
Restaurantji Recommends
They all spoke good English. What a suprise
Employees aren’t friendly, i asked for a bagel toasted, didn’t even toast it, asked for a coffee with sugar, Carmel, tasted like black coffee, very bad service over all dont
Atmosphere: 1
Food: 1
Service: 1
Horrible my drink was rottin
Atmosphere: 1
Food: 1
Service: 1
Wheelchair accessibility: Great place always will be.
Atmosphere: 5
Food: 5
Service: 5
Employees aren’t friendly, i asked for a bagel toasted, didn’t even toast it, asked for a coffee with sugar, Carmel, tasted like black coffee, very bad service over all dont
Atmosphere: 1
Food: 1
Service: 1
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