Poor customer service. They don’t complete your order, refuse to fix it, and refuse to refund. This is the Collingdale location. Lady on the phone was rude and was not listening to anything that was said. Wrap has no salt, no pepper, no cheddar cheese, no honey mustard as ordered.
C D
Poor customer service. They don’t complete your order, refuse to fix it, and refuse to refund. This is the Collingdale location. Lady on the phone was rude and was not listening to anything that was said. Wrap has no salt, no pepper, no cheddar cheese, no honey mustard as ordered.
Alexis Onwuzuruike
The service was nice, staff was friendly. The pizza was horrible. I went with my kids around 7:15. We ordered a large meat lovers and a small cheese fry. The fries were very good nice and crispy, perfect amount of cheese. The pizza was very messy. As I tried to pick a slice up all the toppings slid off. We couldn't even pick up the pizza to eat it. We had to use a fork to eat the cheese and meat off the dough. I suppose we could have asked for a knife and cut the pizza but I was just over it at that point. Additionally the cheese wasn't spread to the crust. It like started in the middle so the edges were just dry sauce. The 2 liter soda was flat. The 20oz soda was more than $3 for a 20oz!! The 2cloter was $4.13. Soda was definitely over priced. Also the menu was too big. It's nice to have a variety byt there is way too much variety. It felt a little overwhelming in my opinion to look at. The booths are not made for plus size folks. It was very uncomfortable to sit in, thole booth pressed my stomach thw whole time. Yes i need to loose weight but who doesn't these days. We will not be returning.I suppose another nice feature was outdoor seating. Also parking isn't bad. The restaurant is situated on a side block that dead ends and it seems to be enough parking for folks that came in to grab their food and go. I have pictures I'll try to post them.
Atmosphere: 3
Food: 1
Service: 5
youngonesz
they need to learn how to listen to what is being said. didn’t want to give a refund or fix their mistake. don’t order from here.
Thisgirlsellsrealestate Constance Johnson
I usually order from here and the food is great, but today was disappointing. I called to ask about the different steak Strombolis, but the person on the phone couldn’t explain the differences—which should’ve been a red flag. I ordered a regular cheesesteak Stromboli with sweet peppers and onions (specifically asked for pizza sauce), nuggets and fries for my 6-year-old, and a soda. The total came to $40 with tip.
The Stromboli arrived dry with no sauce at all. The red you see in the background is a sweet pepper. They did come back to pick it up and refunded me $20, but that still left me paying $20 for frozen nuggets and a small fry. I appreciate the partial refund, but this experience didn’t feel worth the price or the hassle. Hoping this was just an off day, but I’ll be more cautious next time.
Michael
Out of towners we are, in the are for the funeral. Got back around 6pm to the hotel, recommended by the Days Inn. Got a Detroit meat lovers deep dish. Amazing pizza. Took the rest home the next day to VA. Great service including the driver who drove through down pouring rain. He had smile, the food was very hot. Overall the meal was worth the price, and the pizza was some of the best we had...Im from Jersey so I know philly got some pizza, but it wowed my wife who is a Virginian. She rated the best, just beating out the only place near us that is true Tri-state area pizza. Thank you for making the pizza and the night enjoyable for us grieving folks.
Atmosphere: 5
Food: 5
Service: 5
Shawn Costanzo
Hands down the best buffalo chicken wrap I have ever had! The pizza was incredible! Prices were so reasonable. The two guys there when I picked up were so nice! A great experience!
Atmosphere: 5
Food: 5
Service: 5
Justin Chance
I’ve been going to femis since 2012 but I promise I will never place an order here again, this place is going downhill. I just ordered a chicken cheesesteak, ate it, soon enough I was sleep for the night until I woke up in the middle of the night with food poisoning. Now due to the nature of my job working with animals, I only eat after I get home and shower, so I now it couldn’t have came from anywhere else. My birthday is tomorrow, I was suppose to leave the state this weekend but now I’m bed ridden, ps u might wanna cut ur menu in half, I always wondered how fresh your food really was because your menu is so extensive, it’s no way your keeping up with every expiration date.
Atmosphere: 2
Food: 1
Service: 2
Barbara Ottley
We ordered the BBQ chicken pizza (white) and it was delicious!! I highly recommend it and will come back again.
Listen one thing that’s an issue is the wait time but it’s WORTH IT . Alhamdulilah I had tried them back during Covid and was hooked ever since . Movie night order the cheesesteaks rolls some of the best I’ve ever had ! Sauce is so good . And they bake the best lightly seasoned cinnamon breadsticks. Not overwhelming perfect! Mmmm🙂
Food: 5
amber orr
Rude and horrible customer service I would never order from there again the next I come to PA
Shikiya Washington-Martin
There’s a female at this establishment who is very rude and unprofessional. You can tell she doesn’t work well under pressure. Management allowed her to speak over me when I went I. To make a complaint about her professionalism. Avoid this place at all cost!!!!!
Atmosphere: 1
Food: 1
Service: 1
Abdul Raheem Orr Sr
We decided to order food from our local fast food restaurant FEMI’s located on 907 Clifton Ave Collingsdale, Pa. Would you believe the young lady who answered the phone and take delivery orders was very rude and unprofessional. So I decided to cancel the delivery and drive to the location to speak to the manager. Prior to speaking to the person in charge due to the manager not being on-Site. I politely say to the young lady, “Excuse me, idk why but you was kind of rude and unprofessional over the phone”. Only for her to respond and say “Oh well, it’s busy and a lot going on”. I remained calm and proceeded to ask for the manager. While speaking to the gentleman in charge. Could you believe this young lady was still going on and being disrespectful while I was speaking to the person in charge. Unbelievable! Needless to say I will never order from this place again! But I’m going to leave a very concerning review on every social media outlet and business classification that I can. I refuse to be a loyal customer and be treated like this!
Atmosphere: 1
Food: 5
Service: 1
Nasira Josma
Paid for a cheese steak and a plain steak and got only got two steaks I’m trying to explain to the guy it’s no Cheese on there he telling me it is it’s okay tho I will never order from here again the the manger got smart on the phone .
Food is worth every penny .
Atmosphere: 5
Food: 5
Service: 5
Poor customer service. They don’t complete your order, refuse to fix it, and refuse to refund. This is the Collingdale location. Lady on the phone was rude and was not listening to anything that was said. Wrap has no salt, no pepper, no cheddar cheese, no honey mustard as ordered.
Poor customer service. They don’t complete your order, refuse to fix it, and refuse to refund. This is the Collingdale location. Lady on the phone was rude and was not listening to anything that was said. Wrap has no salt, no pepper, no cheddar cheese, no honey mustard as ordered.
The service was nice, staff was friendly. The pizza was horrible. I went with my kids around 7:15. We ordered a large meat lovers and a small cheese fry. The fries were very good nice and crispy, perfect amount of cheese. The pizza was very messy. As I tried to pick a slice up all the toppings slid off. We couldn't even pick up the pizza to eat it. We had to use a fork to eat the cheese and meat off the dough. I suppose we could have asked for a knife and cut the pizza but I was just over it at that point. Additionally the cheese wasn't spread to the crust. It like started in the middle so the edges were just dry sauce. The 2 liter soda was flat. The 20oz soda was more than $3 for a 20oz!! The 2cloter was $4.13. Soda was definitely over priced. Also the menu was too big. It's nice to have a variety byt there is way too much variety. It felt a little overwhelming in my opinion to look at. The booths are not made for plus size folks. It was very uncomfortable to sit in, thole booth pressed my stomach thw whole time. Yes i need to loose weight but who doesn't these days. We will not be returning.I suppose another nice feature was outdoor seating. Also parking isn't bad. The restaurant is situated on a side block that dead ends and it seems to be enough parking for folks that came in to grab their food and go. I have pictures I'll try to post them.
Atmosphere: 3
Food: 1
Service: 5
they need to learn how to listen to what is being said. didn’t want to give a refund or fix their mistake. don’t order from here.
I usually order from here and the food is great, but today was disappointing. I called to ask about the different steak Strombolis, but the person on the phone couldn’t explain the differences—which should’ve been a red flag. I ordered a regular cheesesteak Stromboli with sweet peppers and onions (specifically asked for pizza sauce), nuggets and fries for my 6-year-old, and a soda. The total came to $40 with tip.
The Stromboli arrived dry with no sauce at all. The red you see in the background is a sweet pepper. They did come back to pick it up and refunded me $20, but that still left me paying $20 for frozen nuggets and a small fry. I appreciate the partial refund, but this experience didn’t feel worth the price or the hassle. Hoping this was just an off day, but I’ll be more cautious next time.
Out of towners we are, in the are for the funeral. Got back around 6pm to the hotel, recommended by the Days Inn. Got a Detroit meat lovers deep dish. Amazing pizza. Took the rest home the next day to VA. Great service including the driver who drove through down pouring rain. He had smile, the food was very hot. Overall the meal was worth the price, and the pizza was some of the best we had...Im from Jersey so I know philly got some pizza, but it wowed my wife who is a Virginian. She rated the best, just beating out the only place near us that is true Tri-state area pizza. Thank you for making the pizza and the night enjoyable for us grieving folks.
Atmosphere: 5
Food: 5
Service: 5
Hands down the best buffalo chicken wrap I have ever had! The pizza was incredible! Prices were so reasonable.
The two guys there when I picked up were so nice! A great experience!
Atmosphere: 5
Food: 5
Service: 5
I’ve been going to femis since 2012 but I promise I will never place an order here again, this place is going downhill. I just ordered a chicken cheesesteak, ate it, soon enough I was sleep for the night until I woke up in the middle of the night with food poisoning. Now due to the nature of my job working with animals, I only eat after I get home and shower, so I now it couldn’t have came from anywhere else. My birthday is tomorrow, I was suppose to leave the state this weekend but now I’m bed ridden, ps u might wanna cut ur menu in half, I always wondered how fresh your food really was because your menu is so extensive, it’s no way your keeping up with every expiration date.
Atmosphere: 2
Food: 1
Service: 2
We ordered the BBQ chicken pizza (white) and it was delicious!! I highly recommend it and will come back again.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Listen one thing that’s an issue is the wait time but it’s WORTH IT .
Alhamdulilah I had tried them back during Covid and was hooked ever since . Movie night order the cheesesteaks rolls some of the best I’ve ever had ! Sauce is so good .
And they bake the best lightly seasoned cinnamon breadsticks. Not overwhelming perfect!
Mmmm🙂
Food: 5
Rude and horrible customer service I would never order from there again the next I come to PA
There’s a female at this establishment who is very rude and unprofessional. You can tell she doesn’t work well under pressure. Management allowed her to speak over me when I went I. To make a complaint about her professionalism. Avoid this place at all cost!!!!!
Atmosphere: 1
Food: 1
Service: 1
We decided to order food from our local fast food restaurant FEMI’s located on 907 Clifton Ave Collingsdale, Pa. Would you believe the young lady who answered the phone and take delivery orders was very rude and unprofessional. So I decided to cancel the delivery and drive to the location to speak to the manager. Prior to speaking to the person in charge due to the manager not being on-Site. I politely say to the young lady, “Excuse me, idk why but you was kind of rude and unprofessional over the phone”. Only for her to respond and say “Oh well, it’s busy and a lot going on”. I remained calm and proceeded to ask for the manager. While speaking to the gentleman in charge. Could you believe this young lady was still going on and being disrespectful while I was speaking to the person in charge. Unbelievable! Needless to say I will never order from this place again! But I’m going to leave a very concerning review on every social media outlet and business classification that I can. I refuse to be a loyal customer and be treated like this!
Atmosphere: 1
Food: 5
Service: 1
Paid for a cheese steak and a plain steak and got only got two steaks I’m trying to explain to the guy it’s no Cheese on there he telling me it is it’s okay tho I will never order from here again the the manger got smart on the phone .
Food: 1
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