Chipotle Mexican Grill

This location has a drive through for pickup which was quick and easy. C/S was friendly. No issues would definitely return

Atmosphere: 4

Food: 4

Service: 5

As someone that’s had chipotle probably 1000 times, this was the best food and service I’ve ever had. The crew working at ~8pm on sep 13 deserves a bonus, and they should be studied by corporate.

Atmosphere: 5

Food: 5

Service: 5

Chicken had bone in it in multiple places

Atmosphere: 4

Food: 2

Service: 4

I found a bug in my burrito bowl 🤢🤢🤢🤮🤮🤮🤮🤮 disgusting and unacceptable. the health department needs to inspect this store.

Atmosphere: 1

Food: 1

Service: 1

Amazing staff and fast service fresh food and clean restaurant

Atmosphere: 5

Food: 5

Service: 5

They serve you good amount of food 👍

Atmosphere: 5

Food: 5

Service: 5

One of my favorite spots to eat.

Atmosphere: 5

Food: 5

Service: 5

There was absolutely no chicken in the bowl I ordered. Need a refund asap. 😤

Atmosphere: 4

Food: 2

Service: 4

Ive been to 3 local Chipotles in the Reading area. This is by far the best one with the best food and service.

Atmosphere: 5

Food: 5

Service: 5

Very clean vicinity. Professional staff. Great taste.

Atmosphere: 5

Food: 5

Service: 5

Food and service were both excellent. The restaurant was clean and orderly as well

Atmosphere: 5

Food: 5

Service: 5

Best chipotle I’ve ever been to and very consistent. Go probably once every other week and never had a bad experience. Foods very fresh and employees are super nice

Atmosphere: 5

Food: 5

Service: 5

The past 3 times me and my boyfriend have went to this specific chipotle , it’s either they don’t have rice or they don’t have any protein and they try to make it better by giving us free chips… Like chipotle is a rice place how are you not gonna have it ???? and when we asked for a refund he told us to do it through the app but the app wouldn’t even let us? The guy (Mason) was really sweet about it all but doesn’t change the fact that u don’t have rice???

Atmosphere: 1

Food: 1

Service: 1

I recently visited the Chipotle in Douglassville for lunch with my daughter, and I left incredibly disappointed. Our meal came to nearly $50, which seemed high. Upon reviewing the receipt, I discovered I was overcharged for two sides of queso and one side of guacamole and chips.

When I approached the manager, Kathy, she repeatedly insisted that “it’s just the way it is” and that the prices had recently increased. However, after reviewing the online menu, it became clear that I had been charged for large portions, not sides. Kathy, who refused to provide her last name, was not only unhelpful but also rushed me away from the counter, directing me to call the 1-800 number for a refund—except my receipt didn’t even list that number.

Her refusal to acknowledge the mistake, along with her lack of professionalism, was frustrating. As a customer, I expected an apology and a resolution, not to be dismissed so abruptly. It's disappointing to experience such poor customer service, especially when the mistake was entirely on their end.

Service: 1

Great staff! Great food! 💯

Atmosphere: 5

Food: 5

Service: 5