Extremely extremely disappointed with this location. I went in on Saturday evening and placed an order for two cheesesteaks. 1 regular and 1 giant, I told the nice young man who took my order my "request" which weren't hard. He was very patient and kind which I appreciate. The giant was mikes way no tomatoes. The regular was no cooked peppers add cold pickles and banana peppers. (I'm pregnant, but it's good) I don't think that was an extreme request. I thanked him for being patient with me and my "weird request". Now here comes the terrible part. They were not busy at all. I had 1 customer ahead of me. It took them after I paid 20 minutes to make the sandwiches. That doesn't include my time I waited for to pay which was another 5-7 minutes because the person in front of me was making his sandwich. After I paid, the curly hair lady with glasses and septum ring was manning the grill... she should NOT be working the grill. On top of being so disorganized she dropped maybe like 10 sandwiches worth of meat on the floor. After that happened it all went south from there. You can tell she was flustered. From that point on he kept dropping bread and ingredients everywhere. I did not complain at al, nor was going to until I got home. Both my husband and I sandwiches were completely wrong. I called the store to let them know. The lady on the phone was very understanding and nice with me. Told me I can come in and get 3 free regular sandwiches. I guess this part is my fault I was assuming it would be a gift card becuase I don't know when I'll be back there. I went in today to ask if I can get a gift card and guess who I was greeted by. The employee who messed up on my sandwiches. Extremely rude and told me that I need to order them and then they are free. I said I don't know when I'll come back because my husband has weird hours... she looked at me and said they don't expire, with an attitude. This employee with the curly hair glasses, septum peircjng really needs to be talked too. Her customer service is terrible. And like I said she should not be working that grill. It's really sad becuase we normally have a great experience there with employees and they make decent sandwiches. But this experience just ruined it for me.
shawn seay
Have purchased many subs grill unable to toast bread ? please get a toaster workers too impatient to toast on grill and doesn’t work for my $19.00 sub
Mary Cassidy
They gave me an uncooked sub and then couldn’t process a refund over the phone since someone went to bed. Never again.
Atmosphere: 1
Food: 1
Service: 1
Sammi Blue
My bread was hard on all my sandwiches I was on my way to work and couldn't go
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Hoagie
Jayleen Gonzalez
Bread hard and not fresh. Sandwich was full of mayo and very much sloppy! I normally order at RT611 but I was trying out the new app and they would only deliver from this location.
Food: 1
Service: 1
Jerry S.
I was greeted upon entering JM by a personable asian young lady who asked me if I was ready to order. I told her I would like the Big Kahuna sandwich, and it didn't take a long time, but I was baffled as to why they bagged it and put it out front. When they called my name, I explained I would like some toppings on my sandwich....now, here is where things took a turn. I don't know her name, but she has a tattoo of a three leaf clover on her wrist. This extremely unprofessional lady (and I use that term loosely) began to mutter that I was suppose to let her know beforehand if I wanted toppings. To which I added, I was not aware of that. She then put my sandwich to the side and started to put toppings on someone else's order, I allowed this to go on for just one min. And then I asked her to finish my sandwich, as I didn't want the sandwich to get cold. With an attitude she unraveled the sandwich and asked me what I wanted....I told her lettuce,tomato and onion. She put a miniscule amount of onion on, then I asked her to put extra onion on, with that she made a face and with an ATTITUDE plunged her hand into the onions and came out with about half a pound of onions and out it on the sandwich, the same thing happened with the lettuce. She then half-heartedly wrapped it loosely. Try as I may, I could not understand why she behaved in this fashion towards a customer! Here is a tid bit of information for you. Your work in the service industry, you should never treat a paying customer like that ever again. You made the decision to work in a fast food sandwich shop, now you may already have come regret that decision, but I believe you are where you are suppose to he, with your attitude and lack of what I imagine are any set of skills. Welcome to the rest of your life.....and rest assure I will be back if only to have you wait on me.....see you soon
Taylor Prothero
Here now and there’s about 10 people that have ordered and unfortunately only 2 girls working- lunch rush building up but they are killing it!!! Smiles on their faces, checking in with everyone, and doing their absolute best in a situation of being short staffed. I’m familiar with the feeling and it’s so easy to get bummed out and overwhelmed under these circumstances but they are supergirls right now! Please let them know they are doing an absolute wonderful job
Extremely extremely disappointed with this location. I went in on Saturday evening and placed an order for two cheesesteaks. 1 regular and 1 giant, I told the nice young man who took my order my "request" which weren't hard. He was very patient and kind which I appreciate. The giant was mikes way no tomatoes. The regular was no cooked peppers add cold pickles and banana peppers. (I'm pregnant, but it's good) I don't think that was an extreme request. I thanked him for being patient with me and my "weird request". Now here comes the terrible part. They were not busy at all. I had 1 customer ahead of me. It took them after I paid 20 minutes to make the sandwiches. That doesn't include my time I waited for to pay which was another 5-7 minutes because the person in front of me was making his sandwich. After I paid, the curly hair lady with glasses and septum ring was manning the grill... she should NOT be working the grill. On top of being so disorganized she dropped maybe like 10 sandwiches worth of meat on the floor. After that happened it all went south from there. You can tell she was flustered. From that point on he kept dropping bread and ingredients everywhere. I did not complain at al, nor was going to until I got home. Both my husband and I sandwiches were completely wrong. I called the store to let them know. The lady on the phone was very understanding and nice with me. Told me I can come in and get 3 free regular sandwiches. I guess this part is my fault I was assuming it would be a gift card becuase I don't know when I'll be back there. I went in today to ask if I can get a gift card and guess who I was greeted by. The employee who messed up on my sandwiches. Extremely rude and told me that I need to order them and then they are free. I said I don't know when I'll come back because my husband has weird hours... she looked at me and said they don't expire, with an attitude. This employee with the curly hair glasses, septum peircjng really needs to be talked too. Her customer service is terrible. And like I said she should not be working that grill. It's really sad becuase we normally have a great experience there with employees and they make decent sandwiches. But this experience just ruined it for me.
Have purchased many subs grill unable to toast bread ? please get a toaster workers too impatient to toast on grill and doesn’t work for my $19.00 sub
They gave me an uncooked sub and then couldn’t process a refund over the phone since someone went to bed. Never again.
Atmosphere: 1
Food: 1
Service: 1
My bread was hard on all my sandwiches I was on my way to work and couldn't go
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Hoagie
Bread hard and not fresh. Sandwich was full of mayo and very much sloppy! I normally order at RT611 but I was trying out the new app and they would only deliver from this location.
Food: 1
Service: 1
I was greeted upon entering JM by a personable asian young lady who asked me if I was ready to order. I told her I would like the Big Kahuna sandwich, and it didn't take a long time, but I was baffled as to why they bagged it and put it out front. When they called my name, I explained I would like some toppings on my sandwich....now, here is where things took a turn. I don't know her name, but she has a tattoo of a three leaf clover on her wrist. This extremely unprofessional lady (and I use that term loosely) began to mutter that I was suppose to let her know beforehand if I wanted toppings. To which I added, I was not aware of that. She then put my sandwich to the side and started to put toppings on someone else's order, I allowed this to go on for just one min. And then I asked her to finish my sandwich, as I didn't want the sandwich to get cold. With an attitude she unraveled the sandwich and asked me what I wanted....I told her lettuce,tomato and onion. She put a miniscule amount of onion on, then I asked her to put extra onion on, with that she made a face and with an ATTITUDE plunged her hand into the onions and came out with about half a pound of onions and out it on the sandwich, the same thing happened with the lettuce. She then half-heartedly wrapped it loosely. Try as I may, I could not understand why she behaved in this fashion towards a customer! Here is a tid bit of information for you. Your work in the service industry, you should never treat a paying customer like that ever again. You made the decision to work in a fast food sandwich shop, now you may already have come regret that decision, but I believe you are where you are suppose to he, with your attitude and lack of what I imagine are any set of skills. Welcome to the rest of your life.....and rest assure I will be back if only to have you wait on me.....see you soon
Here now and there’s about 10 people that have ordered and unfortunately only 2 girls working- lunch rush building up but they are killing it!!! Smiles on their faces, checking in with everyone, and doing their absolute best in a situation of being short staffed. I’m familiar with the feeling and it’s so easy to get bummed out and overwhelmed under these circumstances but they are supergirls right now! Please let them know they are doing an absolute wonderful job
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoagie
1st time here... fresh food great service.
Atmosphere: 5
Food: 5
Service: 5
Quick service and amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoagie
Keki is a great
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Excellent sandwich as always, but the condiment person had a very heavy hand.
Food: 4
Service: 5
Recommended dishes: Hoagie
great food and
Atmosphere: 5
Food: 5
Service: 5
Jasmine Camachs was
Atmosphere: 5
Food: 5
Service: 5
Jasmines
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hoagie
The worker up front is quite pleasant and welcoming, I tink her name was jasmine
Atmosphere: 5
Food: 5
Service: 5